You’ve Got Spirit!

Spirit Award Winners, Stories and Inspiration.

Driving out of the way to assist a stranded guest.

Making a last-minute dress repair for a bride-to-be.

Organizing a fundraiser to help others in need.

Turning the hospitality on when the power goes off.

It’s all part of the unexpected, endearing and

often amazing things Team Members across Hilton

Worldwide do in the name of hospitality.

We call them Spirit

Award winners…and

these are their stories.

Sanjeewa Jayawardana returned six blue sapphire gemstones— worth over $50,000!

Rhanda Hasley put together a “Courtesy Rules for Blind Guests” presentation, in multiple languages, for fellow Team Members in preparation for a National Federation of the Blind event at her hotel.

When Andre Fox saw a manager transporting 150 meals in a small car, he offered his personal van to help.

Without being asked, Jim Zhou drove to the airport to find and pick up a guest’s lost laptop. WOW.

It’s Super Bowl Sunday and the hotel television goes down. Where’s Sandra Rios? Flagging down a cable repair van, of course.

Over 1,200 hotels — or 1/3 of Hilton Worldwide properties — can boast that they have a Spirit winner.

A guest forgot his tie for a meeting. Enter Peter Rawlings, who let the guest borrow his tie. Now that’s hospitality!

Teamwork

Ownership

Now

Hospitality

Did You

Know?

It all starts with values. And we have a special way of spelling “values” at Hilton Worldwide.

Integrity

Leadership

40028

571

53729 $1,900

10Most active Spirit Award winners at a single hotel.Doubletree Alana Hotel Waikiki, HI

Embassy Suites Hot Springs – Hotel & Spa, AR

Embassy Suites Hotel Orlando – International Dr./Jamaican Ct., FL.

Number of Catch Me at My Best® cards received by Marshet Zemene.

Guest bags carried by Joe Sullivan daily during peak season.

Number of used bicycles collected by

Alexis Acosta’s hotel, with his help, for charity.

Number of countries with Spirit Award winners.

Years on the job for Spirit Award winner Perry Eschoo. Thank you for your service!

Amount saved when Luis Delgado repaired a balcony instead of calling contractors.

Scores. Stats. World record-holders. It’s all here in the land of Spirit winners and, as they say, numbers don’t lie.

There are currently over 2,500 active Spirit Award winners from across Hilton Worldwide.

Did You

Know?

mitar Dimitrov Polly Shanks Antoine Elceus Jason Torres Chris Lee Donald Retych Jennifer Garrett Housekeeping Department Robin Evans Teague Sandra Prather James Bee ff Gossage Sandy Bruno Corey Scramstad Josh Aldridge Sandy Beachy Rose Nabors Philip Clausen Tom Summers Zurich Front Desk/Food & Beverage Teams Lex Chandra ngela Greenhow Front Desk Two Sean Kopp Gwen Childs Sabine Conklin Liz Garcia Cristina Almanza Penny Lemin Nathaniel Noble Westport Front Office Art Alcon Ba uchanan Natalie Martinez Ruby Askew Omar Stout Tracy Cox Ryan Baggott Sean Brown Raymond Burnell Saleh Mbamba Carol Morrison Zachariah Blackburn Brad Kimm rdan Pallesi 2010 Spirit Award winners: Take a Bow! Samuel Gonzalez Mary Leggett Rebeca Bello Sheri Phillips Maureen Roe Maria Rosario I Putu Adi Sugiatmika Jaswant ana Long Fatime Nicoletopoulos Jacob Caughey Sara Perez Izmir Two! Sales & Bell Staff Team Mary Flores Ryan Niketh Betty Arroyo Ivan Fierro Heather Lasley Whitn allace Rose Bethea Rosa Colon Dominique Bartee Suzanne Albinson Andrew Winkler Lorene Cavalie Vikas Bhatt Luis Alejandro Zapata Fonseca Maintenance Tw aintenance Mania The “Stuck Van Dilemma” Team Rosa Manuel Marty Lewey Natalie McLeod Effingham Team Rhanda Hasley Jennifer James Nancy Rancourt Joe Dadieg aring Team Anthony Ventura Marizel Mercado Galarsa Various Departments – Safety Act Eufemia Rubio Katerina Brady Cynde Franks Heather Bugajda Amy Blackwo arlota Nuñez Sami Abou El Ezz Whitney Gibbs Joalyne Inot Lindsey Rivington Beyond the Bounds of Expectations Team Karen Flores Andrew Lundell Sherry Mueller Ke anSickle Anna Browett Jon Beagle Sanjeewa Jayawardana Dan Waggoner Herman Green Antoinette Zollicoffer Christopher Machado Manuela Guardado Mary Hardesty M artinez Elena Rifici Tamara Quintana Charlene Seamon Pat Adams Eric Burton Joseph Cassella Denise Severance Matt Wheeler Esmail Rawji Conrad Bangkok Security Tea

am Reddy Vicky Lambert Amy Petro Marc Cantrell Mike Cutter Orlando Go Crystal Padgett Chantel Cheeseboro Meghan Sehl Richard Tannehill Astrid Carty Heather Hicks C fting Heroes Valerie Conley Debbie Muller Ryan Duranczyk Damon Kinney Andrea Glidden Housekeeping Six Jeremy Alvarado Jose Fraticelli Ruben Sondon Lee Crabtree Kar omero Gloria Dominguez Marka Fitzgerald Khalifatou Niang Brigitte Davis Janice Garland Betty Marshall Heriberto Gonzalez PM Guest Service Agents William Loy N edicino Donna Leonard Jessica Smith Eric Sims Duo of Doubletree – Air & Will Genevieve Roberson Heather Stockman Alisha Velasco Willard “Skipp” Forsburg Jennifer Harm ndrea Chinea Ana Zapien Lupita Rivera Tammy Seagren Samantha Shenton Andre Fox Front Desk Two Vladimir Castillo Brandon Wellbrock Harrison Walker Sabrina Sm erry Clark Jim Zhou Chris Crain Cindy Horton Sharon Mike Wendy Valdez Angela Feis Terry Scherzer Melanie Gama Alejandro Garrido Brandon Jones Debra “Dee” Ada zabeth Tovar Douglas Madrigal Enedelia Duran University Center Two Omar Rios Jette Matthes-Wagner Alfred Rodgers III Yuliya Androshchuk Saunta Gantt Sarah Sherm

aron Zaleski Kenny Black David Cave Blake Peterson Alexander Quinn Jacque Mooney Lana Kay Ruiz Deanna Davison-Mangiardi Lorrie Turnage-Downs Robert Whaley ethesda Engineers Engineering Team LaTosha Hamilton Bruce Campbell Sonia Moreno Juan Vasquez Lopez Mary Ann Ciamacco Korey Woodbury Ron Bennett Morgan Owu oshanda Bush Bernice Chambers Suzanne Jones Toby King Susan Stevenson Michael French Reina Flores Julio Ramirez Mary Lowe Caitlin Judge Debra J. Busby Sarah Stre me Herebia Melissa Hazim York Jiang Kathleen Kemper Joanne Miller Jesus Meraz Sarah Ashworth Texas Ice & Snow Team Darlene Boyle Robert Stevens Etenesh Tegeg

oy Gonzales Mike Barnett Lonnette Neill Brian Dickson Ann McDavid Michelle Amos Patrice Edwards Harry Smith Doylestown Blizzard Team Joey DeMartino Mario Gonza ernandez Minnie Summerville Carla Parker Arlanda Kenton David Bence Jessica Holderfield Judith Campbell Betty Rich Sharon Hudson Nickolas DeStefano Joe Garza Sam han Nick Nguyen Patrick Slansky Douglas Martin Exton Snow Team JJ Myers Danielle Potvin Dalton Gilley Kris McKay Anthony Winston The Courageous Three Anika Graich anny Cooper All Dogs Go To Heaven Adam Longenbach Doan Thi Huong Giang Merribeth Gibson Andrew Luna Clayt Ohta Kaneesha Williams LC Camel Derrick Fergus acette Miranda Fannie Person Dianne Penna Jasmin Aguirre Jim Agostin Kayla Coleman Sarah Perry Marquetta Goodwin Janet Kennedy Maria Jesus Uh Moo Juan Dan anchez-Aguilar Ross Lachance Star Wiegman Hector Villarreal Nicole Bechkos Rick Long Robert Sierra Benjamin Burckhalter Garret Vanhuysen Janice Tyson The Life Sav aniel Holguin Rufino Popoca Alexandra Daro Scott Latner Hampton Knights Leo Fu Rita Taylor Connie Schickel Sandra Rios Kent Long Carol Garcia Coreen Nelson Doug Jon ngineering Fantastic Four Traci Winn Amber Mathis Allison Graffius Tyler Forehand Snowstorm Team Ashley Brittingham Hillary Dunham Dave Ross Greg Mauk Elmo Saund atalie Rubino Susan Rosenberry Rafael Villa Margaret Fry Amanda McGill Rostomzal Bardanjan Becky Wells Brian Harrison Cutberto Camargo Silvana Mula Ciera Jon ephan Alston Jean Weyenberg Brittany Aanestad Brandy Taylor Katie Mullins Rosa Aleman Maintenance Dream Team Gail Major Rany Baroudi Linda Cisneros Lori Bax orothy Dubose Peter Rawlings Peter Centola Ayman Aly Warmth & Light of Hospitality Team Nafiz Akbar Thomas R Bechtold Petra Herrara Felix Busch Tou Xiong Patty Co

mitar Dimitrov Polly Shanks Antoine Elceus Jason Torres Chris Lee Donald Retych Jennifer Garrett Housekeeping Department Robin Evans Teague Sandra Prather James Bee ff Gossage Sandy Bruno Corey Scramstad Josh Aldridge Sandy Beachy Rose Nabors Philip Clausen Tom Summers Zurich Front Desk/Food & Beverage Teams Lex Chandra ngela Greenhow Front Desk Two Sean Kopp Gwen Childs Sabine Conklin Liz Garcia Cristina Almanza Penny Lemin Nathaniel Noble Westport Front Office Art Alcon Ba uchanan Natalie Martinez Ruby Askew Omar Stout Tracy Cox Ryan Baggott Sean Brown Raymond Burnell Saleh Mbamba Carol Morrison Zachariah Blackburn Brad Kimm rdan Pallesi 2010 Spirit Award winners: Take a Bow! Samuel Gonzalez Mary Leggett Rebeca Bello Sheri Phillips Maureen Roe Maria Rosario I Putu Adi Sugiatmika Jaswant ana Long Fatime Nicoletopoulos Jacob Caughey Sara Perez Izmir Two! Sales & Bell Staff Team Mary Flores Ryan Niketh Betty Arroyo Ivan Fierro Heather Lasley Whitn allace Rose Bethea Rosa Colon Dominique Bartee Suzanne Albinson Andrew Winkler Lorene Cavalie Vikas Bhatt Luis Alejandro Zapata Fonseca Maintenance Tw aintenance Mania The “Stuck Van Dilemma” Team Rosa Manuel Marty Lewey Natalie McLeod Effingham Team Rhanda Hasley Jennifer James Nancy Rancourt Joe Dadieg aring Team Anthony Ventura Marizel Mercado Galarsa Various Departments – Safety Act Eufemia Rubio Katerina Brady Cynde Franks Heather Bugajda Amy Blackwo arlota Nuñez Sami Abou El Ezz Whitney Gibbs Joalyne Inot Lindsey Rivington Beyond the Bounds of Expectations Team Karen Flores Andrew Lundell Sherry Mueller Ke anSickle Anna Browett Jon Beagle Sanjeewa Jayawardana Dan Waggoner Herman Green Antoinette Zollicoffer Christopher Machado Manuela Guardado Mary Hardesty M artinez Elena Rifici Tamara Quintana Charlene Seamon Pat Adams Eric Burton Joseph Cassella Denise Severance Matt Wheeler Esmail Rawji Conrad Bangkok Security Tea

am Reddy Vicky Lambert Amy Petro Marc Cantrell Mike Cutter Orlando Go Crystal Padgett Chantel Cheeseboro Meghan Sehl Richard Tannehill Astrid Carty Heather Hicks C fting Heroes Valerie Conley Debbie Muller Ryan Duranczyk Damon Kinney Andrea Glidden Housekeeping Six Jeremy Alvarado Jose Fraticelli Ruben Sondon Lee Crabtree Kar omero Gloria Dominguez Marka Fitzgerald Khalifatou Niang Brigitte Davis Janice Garland Betty Marshall Heriberto Gonzalez PM Guest Service Agents William Loy N edicino Donna Leonard Jessica Smith Eric Sims Duo of Doubletree – Air & Will Genevieve Roberson Heather Stockman Alisha Velasco Willard “Skipp” Forsburg Jennifer Harm ndrea Chinea Ana Zapien Lupita Rivera Tammy Seagren Samantha Shenton Andre Fox Front Desk Two Vladimir Castillo Brandon Wellbrock Harrison Walker Sabrina Sm erry Clark Jim Zhou Chris Crain Cindy Horton Sharon Mike Wendy Valdez Angela Feis Terry Scherzer Melanie Gama Alejandro Garrido Brandon Jones Debra “Dee” Ada zabeth Tovar Douglas Madrigal Enedelia Duran University Center Two Omar Rios Jette Matthes-Wagner Alfred Rodgers III Yuliya Androshchuk Saunta Gantt Sarah Sherm

aron Zaleski Kenny Black David Cave Blake Peterson Alexander Quinn Jacque Mooney Lana Kay Ruiz Deanna Davison-Mangiardi Lorrie Turnage-Downs Robert Whaley ethesda Engineers Engineering Team LaTosha Hamilton Bruce Campbell Sonia Moreno Juan Vasquez Lopez Mary Ann Ciamacco Korey Woodbury Ron Bennett Morgan Owu oshanda Bush Bernice Chambers Suzanne Jones Toby King Susan Stevenson Michael French Reina Flores Julio Ramirez Mary Lowe Caitlin Judge Debra J. Busby Sarah Stre me Herebia Melissa Hazim York Jiang Kathleen Kemper Joanne Miller Jesus Meraz Sarah Ashworth Texas Ice & Snow Team Darlene Boyle Robert Stevens Etenesh Tegeg

oy Gonzales Mike Barnett Lonnette Neill Brian Dickson Ann McDavid Michelle Amos Patrice Edwards Harry Smith Doylestown Blizzard Team Joey DeMartino Mario Gonza ernandez Minnie Summerville Carla Parker Arlanda Kenton David Bence Jessica Holderfield Judith Campbell Betty Rich Sharon Hudson Nickolas DeStefano Joe Garza Sam han Nick Nguyen Patrick Slansky Douglas Martin Exton Snow Team JJ Myers Danielle Potvin Dalton Gilley Kris McKay Anthony Winston The Courageous Three Anika Graich anny Cooper All Dogs Go To Heaven Adam Longenbach Doan Thi Huong Giang Merribeth Gibson Andrew Luna Clayt Ohta Kaneesha Williams LC Camel Derrick Fergus acette Miranda Fannie Person Dianne Penna Jasmin Aguirre Jim Agostin Kayla Coleman Sarah Perry Marquetta Goodwin Janet Kennedy Maria Jesus Uh Moo Juan Dan anchez-Aguilar Ross Lachance Star Wiegman Hector Villarreal Nicole Bechkos Rick Long Robert Sierra Benjamin Burckhalter Garret Vanhuysen Janice Tyson The Life Sav aniel Holguin Rufino Popoca Alexandra Daro Scott Latner Hampton Knights Leo Fu Rita Taylor Connie Schickel Sandra Rios Kent Long Carol Garcia Coreen Nelson Doug Jon ngineering Fantastic Four Traci Winn Amber Mathis Allison Graffius Tyler Forehand Snowstorm Team Ashley Brittingham Hillary Dunham Dave Ross Greg Mauk Elmo Saund atalie Rubino Susan Rosenberry Rafael Villa Margaret Fry Amanda McGill Rostomzal Bardanjan Becky Wells Brian Harrison Cutberto Camargo Silvana Mula Ciera Jon ephan Alston Jean Weyenberg Brittany Aanestad Brandy Taylor Katie Mullins Rosa Aleman Maintenance Dream Team Gail Major Rany Baroudi Linda Cisneros Lori Bax orothy Dubose Peter Rawlings Peter Centola Ayman Aly Warmth & Light of Hospitality Team Nafiz Akbar Thomas R Bechtold Petra Herrara Felix Busch Tou Xiong Patty Co

Let’s not forget that our name is Hilton Worldwide. And that means awe-inspiring stories from all over the globe. Read. Share. Feel the Spirit.

Approximately 600 Spirit Award winners were announced in 2010 across all brands.

Did You

Know?

North America: Esmail Rawji not only patiently trains new hires, he happily makes himself available for after-hours questions.

South America: Jorge Higa saved the wedding of a member of the family of a former President of the Argentine Republic.

Europe: Jette Matthes-Wagner arranged a 500km hotel limo ride for a family after a flight was cancelled.

Asia Pacific: Leo Fu taught the daughters of an HHonors® guest to swim like pros.

Middle East and Africa: Ayman Aly took on offsite laundry transportation for five days (five rounds per day!), in addition to his regular responsibilities.

Can anyone ever truly measure Spirit? We thought we’d give it a try.

Ryan Niketh helped a 20-year-old hotel raise SALT scores by 10 points.

Thanks to Amanda deMandujano, HHonors® guests are happier, and redemptive income is up, accounting for $1 million in revenue a year.

Denise Severance’s attention to detail helped raise her hotel’s cleanliness scores 14 points above brand average.

Douglas Madrigal learned to repair locks, and in just four months saved the hotel $5,000. Ca-ching!

Spirit Award winners represent less than 2% of the entire Hilton Worldwide Team Member population. Now that’s special!

Did You

Know?

In case of emergency, make sure you have these quick-thinking Team Members around.

Oh, Baby. Sabrina Smith assisted in the delivery of a baby girl.

Gimme Shelter. Lupita Rivera led guests to safety during a tornado.

I Will. Maureen Roe, licensed to perform weddings, married a couple at the hotel.

Fire Drill. Eleven Team Members put out a wildfire headed towards their hotel.

Outstanding. Extra special. One of a kind. When you read these words, which Team Member at your hotel comes to mind? Recognize those individuals who impact guests, Team Members and/or the community with a Spirit Award nomination. It’s quick. It’s easy. And it costs you nothing.

www.Hilton-Recognition.com/Nominations

It’s Your Turn to Nominate!

A great way to pay it forward is to make a Spirit Award nomination.

Did You

Know?

Meet our past and current winners! Check out the brand-new online Spirit Award winner archive, and see what Team Members like you are doing to positively impact guests, Team Members, the hotel and/or the community.

Go to www.Hilton-Recognition.com/SpiritWinners

See Their Stories!