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Kelly O’Brien Kayako You have been eaten by a grue: Self-service lessons from a 36- year-old text-based adventure game SUPCONF NYC 2016

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Page 1: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

Kelly O’BrienKayako

You have been eaten by a grue: Self-service lessons from a 36-year-old text-based adventure game

SUPCONF NYC 2016

Page 2: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 3: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 4: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 5: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 6: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 7: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 8: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 9: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 10: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
Page 11: YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
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