JOB DESCRIPTIONJOB TITLE Community Support Delivery Manager

TEAM Community Support Team

REPORTS TO Head of Community Support

POSTHOLDER TBC

LOCATION Office Based, working across North, South and West Yorkshire with options for some home working in line with business need

SALARY SCALE NJC Spinal Column Point 28 (£31,371) pro rataWORKING HOURS Flexible – Maximum five days a week (35 hours), minimum 4

days a week (28 hours). Core working day Tuesday.

RESPONSIBLE FORLine management of Development Officers (currently 9 part-time roles).

Community Support North Yorkshire grant funding associated with the service and products delivered by this role, including management of associates when needed.

JOB PURPOSEThe role will lead a team of Development Officers to deliver capacity and capability building support to a wide range of voluntary organisations, community groups and individuals across North Yorkshire under the commissioned service, Community Support North Yorkshire. The support is provided by email and telephone, one to one support at an organisation’s premises, through networks, training sessions and online resources. The role will provide line management and staff development support to the Development Officers, ensure the case load is managed effectively and efficiently, identify service improvements and provide mentoring support on complex cases or commission external associate support.

This role will work closely with the Community Support North Yorkshire Head of Service to ensure key outputs and outcomes are delivered to meet the requirements of the grant agreement.

To also ensure an agreed level of support is available to rural members in South and West Yorkshire with liaison with their local infrastructure organisation. To maintain an agreed core village hall support service across South and West Yorkshire.

MAIN RESPONSIBILITIES

1. To form part of the management team for the Community Support team, together providing strong leadership and a clear vision for how the service will be delivered, quality assured and continuously improved.

2. To develop and monitor an annual service work plan for this area of work and ensure progress is reported regularly as agreed with line manager, including, but not limited to, monthly highlight reports and contribution to quarterly funder reports. To ensure all work streams within this area of work are progressed efficiently and effectively against agreed timescales

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and meeting key milestones.

3. To be accountable for delegated team outputs and outcomes to meet the grant agreement requirements and Commissioners requests. To review and analyse performance data including CRM information at team and individual levels, web analytics and qualitative information about team working practices. Share and discuss the service performance as part of the continuous development of working practices and personal development.

4. To lead, develop and manage the team of Development Officers ensuring that collectively they respond proactively (and within agreed service response times) to requests from voluntary organisations, community groups and individuals across North Yorkshire for advice and support.

5. To work with the Head of Service to agree additional support for complex cases from associates or the Stronger Community Team.

6. To manage a number of peer support/representative/functional networks, ensuring the content reflects the wider strategic direction of Community First Yorkshire and Commissioners. To manage Development Officer time in relation to running networks and associated online groups or resources.

7. To respond to enquiries from Volunteering Involving Organisations as part of the core service offer. To delegate a Development Officer to respond to individuals enquiring about volunteering where the individual has been unable to self-help through support from the Information Officer. This will entail making a referral to external agencies as the service will not provide supported volunteering.

8. To support the Development and Innovation Manager to develop, promote and deliver training that will meet the needs of clients, and in a way that responds to known demand.

9. To review the current funding support offer and, if appropriate, work with the Development and Innovation Managers to look for new ways to deliver this work more efficiently.

10. To work closely with the Head of Service to understand referrals routes and support available to external agencies locally and nationally and monitor the effectiveness of the support.

11. To actively support the continuous professional development of all Development Officers, which will include providing mentoring and coaching support for Development Officers when they are handling complex cases or providing advice in areas of work they might be new to.

12. To regularly review the Development Officers work load, ensure parity of case work across the team and introduce ways to measure time spent on each case/areas of duplication to enable a more effective future planning of work and support the drive towards reducing cases requiring one to one support.

13. To provide intelligence to the Development and Innovation Managers to inform service improvements or new areas of support. This will include advising on gaps in training provision and resources, identifying groups of organisations with similar needs for group based support and inputting into the design and evaluation of new products. To maintain a good level of understanding and information across the team on relevant Community First Yorkshire products and services.

14. To work with Development and Innovation Manager(s) and the Marketing Manager to promote the service and use CRM intelligence to help target promotional activities to fill gaps by geography, type or size of organisation/ product take up. To support activities to promote the Community Support and Volunteering North Yorkshire service and to ensure all Development Officers are regularly updated on both team and company key messages, support offers or cross selling.

15. To work alongside Development Officers to identify local services that can be encouraged to develop through the Community Support North Yorkshire service, such as community cafes, allotments, social activity groups, health services etc. This will include identifying examples of good practice across Yorkshire and to transfer those examples into ideas for a local solution, providing ongoing support and advice in order to develop local wellbeing and resilience. This

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work will be in conjunction with the Delivery and Innovation Manager who will take overall accountability for the social action work stream.

16. To work with key partners such as North Yorkshire County Council team (particularly the Stronger Communities Team) District Councils, county wide VCS partners and others as part of the wider system of support to help the VCS to become even more effective at the parish, district and county levels. This will include attendance, or delegation of attendance, at key meetings to support service delivery e.g. the regional Funders Advice Workers Network.

17. To also ensure support is available to rural members in South and West Yorkshire with liaison with their local infrastructure organisation. To maintain an agreed core village hall support service across South and West Yorkshire and improve this where resources allow.

18. To gather intelligence on rural issues, policies and priorities, including within the Defra grant agreement themes and to record this intelligence in a systematic and timely fashion.

19. To develop and maintain up to date information on voluntary and community groups and organisations in the County. This will include regular inputting to the CRM and contributing to the Community First Yorkshire communications and website.

20. To embrace and embody Community First Yorkshire’s values in how the role is delivered and how work is undertaken with colleagues and external partners and clients.

21. To perform and ensure the discharge of administrative duties relevant to the post, (including some budget control, record keeping & health & safety).

22. To be aware of, and implement, your health and safety responsibilities as an employee and where appropriate any additional specialist or managerial health and safety responsibilities as defined in the Health and Safety policy and procedures.

23. To promote equal opportunities (in terms of race, religion, gender, sexual orientation, disability and other forms of discrimination) through all aspects of Community First Yorkshire’s work.

24. To deputise for the Head of Community Support and to undertake other duties which may, from time to time, be necessary to further the work of Community First Yorkshire.

QUALIFICATIONS

Essential Educated to A Level standard or equivalent.

DesirableA qualification in community development, voluntary sector management, rural studies, information, advice and guidance or similar.

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential

Three years’ experience of development work with voluntary organisations or community groups.

Experience of managing the performance and development of staff, budgets and services/projects.

Experience of developing, delivering and evaluating training courses or workshops in community ,and voluntary sector settings.

Ability to form and maintain appropriate professional relationships with VCS organisations,

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communities, public sector employees and appropriate agencies across a community.

Experience of providing funding, fundraising and/or social enterprise advice and knowledge of funding mechanisms, including tendering and procurement.

Ability to develop and progress the skills, knowledge and confidence of individuals and groups.

Ability to manage own priorities, time and workload to agreed deadlines, budget and quality standards.

Excellent communication skills in particular verbal communication giving advice over the telephone and good written communication.

Ability to write concise reports, case studies, newsletter articles, business cases and complete funding applications.

Self-motivated and able to work under own initiative.

Diplomatic, articulate, enthusiastic, with good communication skills.

Knowledge of the voluntary and community sector and the key challenges facing them.

Good general IT skills (Microsoft Word, Excel, using databases).

DESIRABLE

Knowledge of community led planning, community engagement, community led housing or support for community buildings.

Experience of working with databases and customer relationship management systems.

Experience of working with diverse communities of place, interest and character.

Knowledge of relevant VCSE and customer service quality standards.

OTHER

Driving Licence Essential. Access to a car or motorbike for business travel is essential.

Travel The willingness and ability to travel across North, South and West Yorkshire is essential.

Flexible Working The willingness and ability to work flexibly, including evening and weekend meetings is essential.

DBS Check Not required.

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