SOURCE DYNAMICS UNIVERSITY

GETA

BETTERPERSPECTIVE

detect trends and listen to specific posts tokeep you informed of what your consumerbase is talking about

identify top influencers – who is talking the most about your brand, product, services, etc.

how much influence to they have?

gain true understanding of your customer and your business across social media

PROVIDEBETTER

More and more consumers are using socialmedia to air their complaints, givecompliments and ask questions

Business need to meet their customers wherethey are address any customer service or support issues as quickly as possible

IMPROVECOMPANY

Track conversations over thousands of channels as Facebook, Twitter, YouTube, blogs, …

Directly built into Dynamics CRM with anintuitive user interface

Increase your team’s capabilities, get a betterunderstanding of insights, share ideas anplan campaigns

Much easier for you employees to coordinatesocial media efforts and campaigns, assignresponsibilities, approve content and make each accountable for tasks, thereby improveoverall company productivity

HELPIDENTIFY,

UNDERSTANDSocial Listening early warnings alerts allowyou to quickly identify customers issues andtrends

Interactive and visual analytics provide easy insights and understanding

Gain through data a deeper insight socialinsight and develop strategies not only tohelp solve problems, but also to deliversolutions that your customers want and need

DEVELOPBRAND

LOYALTY

75 percent of B2B customers are likely touse social media to influence their purchasedecisions

Customers are 60 percent of the way through the sales cyclus before they contact you

Social Listening will support engagement thatmay indirectly generate leads, createinfluential relationships with customers andcreate brand loyalty