yel-sd supplier score card 2012 manual version 2

7/28/2019 YEL-SD Supplier Score Card 2012 Manual Version 2

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| YAZAKI | YEL-Supplier Development | Supplier Score Card | Manual version 2 Page: 1

Supplier Quality Score Card

M A N U A L

YEL - Supplier Development \ Supply Management

Content:

Manual prepared by Hanxiu Lei

2012 by YEL-SD

Classification of Key Performance Indicators (KPIs)

Definition of KPIs

Severity of KPIs

Calculation of KPIs (charts and tables)

Score table Supplier ranking

Additional information and analysis

FAQ


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1. Introduction

In order to drive supplier improvement towards excellence, Yazaki measures theperformance of all suppliers continuously. This evaluation is reflected in the `SupplierScore card and is applicable to suppliers who deliver production material to Yazaki

Europe (YEL) managed affiliates, including India and North-Africa affiliates. Thismanual explains the new Score Card model which was updated to align with theYazaki Global Supplier Development program.

2. Definition of KPIs

Score Card KPIs now exist out Yazaki global harmonized and European specific KPIs.

Type KPIs Definition

Global PPM Performance Defective parts per million parts delivered *

Global 3D Reactivity PerformancePercentage of 3D reply given within 24 hours, Concerns without

answer (in pending) are counted as not on time

Global 8D Reactivity PerformancePercentage of 8D reply given within agreed time

without answer (in pending) are counted as not on time

Global Rejection Performance Ratio of Rejections per million parts delivered (RPM) **

Europe Number of Rejections Total No of Rejections (NOR)

Europe Documentation PerformancePercentage of submitted documents(drawings, parts

Specification and PSWs) in relation to this of requested

Europe No of Line Stops Number of the Line Stops in YEL-Plant caused by suppliers

Europe 3D Reactivity of CustomerConcerns

No of end customer concerns and 3D reply not on time ***

Europe Delivery Performance Percentage of Shipments on time

Please be noticed that KPIs are based on rolling 12 months data.

* All materials entering YEL managed affiliates are considered.

** Rejections are quality, logistics and warranty concerns/ incidents in GQRSC.

*** Customer concerns are those concerns originated by customers/OEMs and Yazaki Resident

Engineers.


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3. Weight of KPIs

4. Explanation of the Charts and Tables

A: PPM Performance

Calculation of PPM on 2 levels

Monthly: displaying monthly trend

Rolling 12 months: displaying PPM 12 months average

Defective quantities are shown in the table and the received quantities in the chart.


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Ranking of PPM (Score Table)

PPM POINTS RANK

0 10 A

1-9 9 A

11-20 8 B

21-30 7 B

31-40 6 C

41-50 5 C

51-60 4 D

61-70 3 D

71-80 2 D

81-100 1 D

>100 0 D


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B: Rejection Performance (RPM and NOR)

Both RPM and NOR belong to rejection performance, while RPM belongs to globallyharmonized KPIs and NOR (Number of Rejections) to European specific KPIs.

All the complaints are divided into 2 groups according to their Status:

Open: concern still in open GQRSC status, 3D/ 8D and/ or Cost Agreementopen

Closed: concern in closed status, 8D and Cost Agreement closed

RPM ranking is based on the rolling 12 months value. NOR: No of the rejections rolling 12 months.

Note: For this KPI we have no additional charts.

Ranking of NOR(Score Table)


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Ranking of RPM (Score Table)


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C: 3D/8D Reactivity Performance

Calculation of both, 3D (to be answered within 24 hours after receiving thecomplaint) and 8D (to be answered within 14 days) response time and status.Evaluation of 3D RP with max. achievable 30 points and 8D RP max. 10 points.

Note: Concerns with `pending` status are considered as NOT on time.


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and 8D to be answered within 14 days or within Target date agreed.

Remark: 8D responses of the last month reported and in pending status areconsidered as on time. Some concerns might be still within the target date at thetime of GQRSC data download (shown grey shaded).


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Ranking of 3D and 8D reactivity performance

D: Documentation performanceCalculation of responses to Yazaki documentation requests (Drawings, PSW/ PPAP,Specifications, Handling manuals, etc.).Responsiveness percentage of documents submitted on time (10 working days orconfirmed and agreed target date). Calculation of accumulated rolling 12 months.


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Ranking of the Documentation Performance (Score Table)

DOC [30 POINTS]

Doc Perf( % )

Points RankDoc Perf

( % )Points Rank

0% 0 D 79 - 80 16 C

50% 1 D 81 - 82 17 C

51- 52 2 D 83 - 84 18 C

53 - 54 3 D 85 -86 19 B55 - 56 4 D 87 - 88 20 B

57 - 58 5 D 89 - 90 21 B

59 - 60 6 D 91 22 B

61 - 62 7 D 92 23 B

63 - 64 8 D 93 24 B

65 - 66 9 D 94 25 A

67- 68 10 D 95 26 A

69 - 70 11 C 96 27 A

71 - 72 12 C 97 28 A

73 - 74 13 C 98 29 A

75 - 76 14 C 99 30 A

77 - 78 15 C 100 30 A


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E: Delivery performance

The delivery performance of the suppliers are calculated based on the ratio of on timedelivered shipments to the total number of the shipments.

F: Line stop

Line stops, caused by supplier in the YEL Plant are counted and reflected in the Scorecard.

A calculation example:Supplier A supplies 2 plastic components to one of our European Yazaki affiliates.

As a result of delayed deliveries caused by the supplier (confirmed delivery date wasnot met), the affected Yazaki affiliate has a stop of its production for 2 days.Consequently, the supplier has caused 4 Line Stops.The Number of Line Stops is defined by the number of delayed components multipliedwith the number of days our production is stopped.


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G: 3D Reactivity Performance of Customer Concern

As end customer concerns have a major impact to Yazaki, a new KPI has beenestablished. Number of end customers concerns not on time are displayed.

For example: Supplier ABC has caused 10 end customer concerns in rolling 12 months,2 of them with 3D answered after 24 hours. The value of this KPI is 2. Refer to thescore table below, resulting in 13 points for this KPI.


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Ranking of this KPI

3D Customer Concern

[20 P]

3D RP POINTS RANK

0 20 A

1 15 B

2 13 C

3 10 D

4 5 D

>=5 0 D

H: Score summery (all KPIs)

This summary of all 8 KPIs shows the achievement per KPI and the total ranking level.

The Score history shows yearly data about the development trend of the totalperformance.Note: The score before August 2012 is calculated by the old evaluation method,these scores are frozen and will not be changed.


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I: Supplier Certification performance

It is the aim of Yazaki to cooperate with suppliers who are fully certified in accordanceto automotive, environmental, safety and social accountability standards.Therefore, supplier certification status of all active supplier sites (including

Manufacturing locations, Sales offices & Logistic/Warehouses) are being tracked.Suppliers having no valid ISO/TS 16949 and ISO14001 certificates can achieve amaximum B level score, having none ISO9001 certification, max. C level.

J: Overall Ranking (A, B, C, D level)

The achieved overall performance score in percentage defines the overall supplierranking.

5.Additional Information and analysis

1) Concern Class

Total number ofQuality, Warranty and Logistic concerns per month.


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2) Number of concern per YEL plant

Total number of supplier concerns per YEL-plant.

3) Defect Pareto

Shows the pareto of the defect types per Yazaki Part Number rolling 12 months.

In case of any specific questions, please contact your responsible SQE or theBusiness Analyst.


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6. FAQ

QUESTION: What do global harmonized KPIs mean?

ANSWER: The KPIs are globally defined, but the data are only from European

Affiliates.

QUESTION: Where can I find the rolling 12 months data of Rejection?

ANSWER: There is no data in tabular form. The monthly data of No of Rejection are

shown in the charts. You find the ranking of this KPI in the summary area. See below.

QUESTION: Are open concerns penalized?

ANSWER: No. Open concerns are marked in red, but there is no penalty for

concerns in open status.

QUESTION: Why do we need to evaluate the 3D reactivity of Customer Concern?

What is a Customer Concern?

ANSWER: There are many Customer Concerns in the last months, to which we

should pay great attention. We can only response to our customer timely if thesupplier answers within 24 hours.

A concern is a Customer Concern if its defect is found by Customer themselves OR

by our Resident Engineer.


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QUESTION: I cant find the name of my supplier in the Defect Pareto menu, why?

ANSWER: It means your supplier has no concern in the last 12 months. In this case

just choose Blank like below.

QUESTION: Where can I input the Target Data, which I have agreed with my Hi -

Impact suppliers?

ANSWER: If you have signed an individual quality agreement with your Hi-Impact

supplier, this will be automatically shown in the charts. Otherwise there are standard

defined Targets like following:

PPM: 5RPM: 0.150

3D Reactivity: 100%

8D Reactivity: 95%

QUESTION: Can I have a separate Scorecard for a single location of my supplier?


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ANSWER: YES, please contact our Business Analyst, who prepares the scorecard to

modify your location grouping

QUESTION: Is it possible to merge or split the scorecard for my supplier?

ANSWER: YES, please contact our Business Analyst, who prepares the scorecard to

modify your location grouping

QUESTION: The data are not correct, what can I do?

ANSWER: The data of the last 2-3 months are always changing. During this time

concerns may have been canceled, new due date agreed or defective modified, etc.

The changes will automatically be updated in the Scorecard of upcoming month.

If there is any calculation error, please contact our Business Analyst.

yel-sd supplier score card 2012 manual version 2

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