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October 30, 2010

Years of Service HonoredBy Kathy Oyadomari

On behalf of Outrigger Hotels & Resorts, we salute our 2010 Second and Third Quarter Years of Service honorees for their dedication and hard work. Celebrating these special milestones are:

Cindy Yip 35 Years of ServiceCindy started working for Outrigger in 1975 and is currently a Housekeeper at the OHANA Waikiki East. She remembers when Outrigger only had hotels in Waikiki! Throughout her career, she has watched the company expand to the neighbor islands and internationally. Cindy enjoys working for Outrigger because of the good employee benefits, her friendly coworkers and understanding bosses, and the interaction with guests from all over the world. Cindy has been married over 30 years and has

two daughters and three grandchildren. Her philosophy in life is to “try and try again, until you succeed.” When Cindy is not working, she keeps busy by babysitting her grandchildren, shopping, hiking, watching TV, and going to her favorite restaurants with family and friends. Cindy hopes to travel around the world one day and tells her coworkers to “not worry and be happy!”

Hung Da Ngo 30 Years of ServiceHung started working for Outrigger in 1980 as a Painter for the Central Maintenance department and has done paint project work at every one of our properties in Waikiki. An event that Hung will always remember is when he was able to save the life of fellow employee at work. Today, Hung not only paints, but has been cross-trained in other technical skills to assist in other Maintenance projects. He feels comfortable about the work he does and likes coming to work. He has been

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Honoring More of Our Longtime

EmployeesBy Dr. Richard Kelley

As I have written a number of times about how I frequently receive messages from our guests, which in effect say, “You have the nicest employees I’ve ever met.” Guests also tell me that they are impressed with how little employee turnover we have. They see the same smiling faces when they return year after year or even after a gap of five or even ten years. There are lots of reasons for this. We hire great people, pay them fairly, have excellent benefits and treat everyone as ‘ohana (family). This week I would like to recognize four members of our ‘ohana who have had a part in our record of success. Each has recently passed a significant milestone of their career with our company.

The honorees are:30 Years of Service

Hung Da Ngo – Central MaintenanceNora Weatherwax – General ManagerJohn Wong – General Maintenance

35 Years of ServiceCindy Yip – Housekeeping

I am very proud of each of these honorees, and it has been gratifying to watch them grow, mature, and improve their skills over the past three plus decades. They are extremely loyal to our company, great workers, and, together with

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Happy Birthday!Nov 10: Avelino G. Rosal, Susana Y.W. Lee, Leonila Francisco, Elizabeth M. Quero, Ofelia F.A. Valdez, Ferdinand A. Llamas, and David R. Guzik.

Nov 11: Rowland P. Ignacio, Ella Yuet Oy Au, Janelle Rong Juan Chong, Wayne R. Talaro, Xin Jiang Zhou, Shawn K. Takayama, and Mercy I. Mariano.

Nov 12: Lori L. Naone, Gah-Yeu Soo Lee, Yi Zhen Lee, and Cristiana C. Mamuad.

Nov 13: Rowell T. Francisco, Jerald K. Dolak, Audrey D. Lee, Llezle A. Peralta, Scott K. Fujimori, Anita D.P. Cabulera, Patricia Kelley, and Debbie Lou H.K. Murakami.

Nov 14: Kent L. Paulsen, Cynthia R. Stowell, Cynthia Tafolla, Margaret Chasteen, and Sei Mui H. Vong.

Nov 15: Hui Lun Weng, Kehaulani Cappo, Arnold A. Baron, Nito Alo, Trudy J. Hanson, and Wai Choi Ho.

Nov 16: Joel Ono, Michael Y. Tomei, Jodymae Suyat, Jong Hwan Lee, Kaulangi N. Finau, Loyce T. Hurley, and Danette Bolosan.

So Many Reasons to Give!By Ashley Cabradilla

With more than half of us needing blood during our lives, maintaining a safe and adequate community blood supply is important to everyone. By donating blood, you’ll help ensure that it is available for all who need it, and you’ll help save up to three lives. Everyday in Hawai‘i, hundreds of patients count on volunteer blood donors for their very survival. The donation process is safe and usually takes about an hour. There is some paperwork, a confidential interview, and a mini physical, but the actual collection of blood takes only five to eight minutes. If you are interested in donating, and would like to make an appointment for the upcoming Blood Drive, please contact Ashley Cabradilla at 921-6972 or by e-mail at ashley.cabradilla@outrigger.com.

Employment Opportunities

If you are interested in the positions listed below and meet the qualifications, you may apply online. Please go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is November 5, 2010.

Guest Service Manager (Full Time)A minimum of two years supervisory experience in a hotel guest service environment required. Must be highly-organized, computer proficient, and possess excellent written and verbal communication skills. Must also be able to work any shift and day.

General Maintenance (Full Time)Must have three years experience with interior and exterior maintenance, including ability to install, repair, service, inspect, and maintain FF&E facilities. Must have experience in heating, cooling, plumbing, ventilation, water, electrical, and mechanical systems, and flexibility to work any day and shift.

Housekeeper I (Full-Time)Must be able to work well with others, follow instructions, and communicate in English. The ability to work flexible days and shifts is required. Experience in cleaning and servicing guest rooms and/or public areas preferred.

Revenue Coordinator (Full Time)Assist Director of Revenue Management with revenue-related tasks. Previous experience in hotel/hospitality Reservations and Operations highly preferred. Must possess good initiative, written and verbal communication skills, mathematical skills, and ability to handle a large volume of work efficiently and professionally. Must be able to read and understand correspondence and various reports. Excellent computer skills required, with experience using other office equipment.

Keauhou Beach Resort Busser (Full Time)

Must be able to set up and clear tables in a timely manner and stock and ensure cleanliness of all service stations. Must provide exceptional customer service, be able to lift/push 50 lbs, and have good organizational skills. Must be able to work any day and shift, especially Fridays, Saturdays, Sundays, and holidays.

PINT-FOR-PINTAll donors who participate in this drive — even deferrals — will get a coupon for a pint

of ice cream from Baskin Robbins!

Thursday, November ��, �0�09 a.m. – 3 p.m.

Embassy Suites® Waikiki Beach Walk®4th Floor Meeting Room #1

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Saturday Briefing is published by and for employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Contributing Writers: Employees of OEG

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley

at kathysb@outrigger.com, via interoffice mail

to OEH/HR, or by phone at (808) 921-6957.

© 2010 Outrigger Hotels Hawaii An Equal Opportunity Employer

married for 30 years and has three daughters. When Hung is not working, he enjoys yardwork, playing ping pong, and teaching table tennis every Friday at Kilauea Park. If you are interested in learning table tennis, Hung would love to teach you the sport! Raising bonsai plants is another hobby that Hung enjoys, and in the future, he hopes to participate in bonsai plant shows and sell his plants. Hung wants his coworkers to know that he enjoys working with them because they all work well together.

Nora Weatherwax General ManagerNora joined Outrigger in 1980 and has worked at the Outrigger Waikiki and the OHANA Waikiki East as Front Desk Clerk/Cashier and also as Manager on Duty at the OHANA Waikiki East. In 1999, Nora was promoted to Hotel Manager and worked in that capacity at the OHANA Waikiki Village, OHANA Coral Seas, OHANA Royal Islander, OHANA Reef Lanais, OHANA Maile Sky Court, and OHANA Waikiki Malia (OMH). Currently, Nora is OMH General Manager. For Nora, working at Outrigger has been fun and challenging, and she fondly recalls when her sisters Frani, Aileen, Leslie, and Puna also worked for Outrigger. Nora comments that she saw Outrigger grow from a family-owned business to a large international company and enjoys working for a company that is supportive of family, as her son, two daughters, and four grandchildren are very important to her. Her philosophy on life is from Jeremiah 29:11, “For I know the plans I have for you, declares the Lord, plans for welfare and not for calamity to give you a future and a hope.” In her free time, Nora enjoys cooking, going to church on Sundays at New Hope and serving as a volunteer for the Children’s Ark, spending time at the beach, and watching her grandchildren play sports. Nora hopes to travel to Europe in the near future and wishes God’s blessings on all members of the Outrigger family.

John Wong General MaintenanceJohn joined Outrigger in 1980 as a Laundry Attendant at the Outrigger Prince Kuhio. He was promoted to Laundry Supervisor and Assistant Laundry Manager. When the Laundry department closed, John transferred to Housekeeping as an Assistant Housekeeper, and today, John works at the Outrigger Reef on the Beach as General Maintenance. John recalls the union picketing for two weeks at the Outrigger Prince Kuhio, when Outrigger purchased the property.

He also recalls the major renovation at the Outrigger Reef on the Beach, which kept the Maintenance department very busy. John enjoys working at Outrigger because everyone in his department gets along and helps each other out. He and his wife Susan have been married 30 years and have one son and two daughters. When John isn’t working, he enjoys walking to stay healthy and doing repairs at home. John hopes to travel to Vietnam, Hong Kong, and China in the future.

Years of Service HonoredContinued from page 1

Employee of the Third Quarter �0�0

Honored By The Human Resources Service Center

We have one more employee to honor and congratulate for the Third Quarter of this year:

Clare Sullivan Room Attendant

Clare is currently a Room Attendant at the Outrigger Little Hastings Street Resort & Spa. Her daily interaction with both guests and staff is outstanding and very much appreciated. Clare willingly gives that extra helping hand and does so with sincerity. She is always happy and smiling; you’d never know she was under any pressure, as we know that’s the case when opening a new resort. On top of her stellar personality, Clare is punctual, reliable, calm under pressure, helpful, and a team player.

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Fiji Royal Police Band at Outrigger on the Lagoon – FijiBy Una Murray

Last Saturday, Activities Supervisor Lorima Duwaka led the Fiji Royal Police Band to the Outrigger on the Lagoon – Fiji Baravi Lawn for some surprise entertainment. Guests were delighted with the lively music and hit the “dance lawn!”

Fiji Police Band Inspector Nicholas Vosarogo (center) with Resort Manager Jason Zvatora (left) and Executive Assistant Manager Russell Blaik (right)

The Fiji Police Band entertained guests and vuvale for 45 minutes!

Ironmen and Women Splash Down at Outrigger Little Hastings Street

By Alex Chapman

When some of Australia’s hottest ironmen and women visited Noosa to launch the Kellogg’s Nutri-Grain Ironman summer series, they naturally stayed at Noosa’s hottest new five-star resort, Outrigger Little Hastings Street Resort & Spa. And when they weren’t on call for filming and interviews, the athletes, including ironman legends and household names Guy Leech and Trevor Hendy, enjoyed some timeout poolside. Guy, who is also the Series Director in addition to his legendary form as a three-time Coolangatta Gold champion said, “When we were looking for a place to accommodate our athletes before the launch of this summer’s Kellogg’s Nutri-Grain Ironman series, there was really only one place I looked. The Outrigger Little Hastings Street Resort & Spa is such a magic place to stay and is set in such a tranquil setting that it’s perfect for the athletes to get away and relax before they race.” Five-time Nutri-Grain Ironman Series champion Shannon Eckstein also gave the resort the ‘thumbs up.’ “I stay in a lot of different hotels both in Australia and all over the world, and

Outrigger Little Hastings Street is right up there with the best of them…the staff were friendly, the rooms were amazing, and it is all just a short stroll into the heart of Noosa. I wouldn’t hesitate in coming back.” he added. Noosa will play a major role in the revamped Kellogg’s Nutri-Grain summer series by hosting the final showdown at Main Beach on January 9, televised live nationally through Network TEN. It will also air in one of Noosa’s core inbound markets, New Zealand, with the series also replayed throughout select Asian countries. This is a great coup for Noosa, and the branding exposure within our key domestic markets during the summer months is beyond measure. Noosa’s selection to host the final round was negotiated by the team at Tourism Noosa, and as a member, we are delighted with the outcome. The final round in Noosa is destined to go down to wire, as 20 of Australia’s best ironmen and women compete for a share of the $300,000 in prize money.

GM Alex Chapman (second from left) with Guy Leech, Trevor Hendy, Elizabeth Pluimers, Hugh Dougherty, Shannon Eckstein, Caine Eckstein,

Courtney Hancock, and Hayley Bateup

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Celebrating Princess Ka‘iulaniBy Alan Naito

For the past several years, October 16 has been a special day of celebration for Outrigger and the OHANA Waikiki East. A light morning shower didn’t damper the event as a handful of employees took time away from their normal day-to-day duties to honor Princess Ka‘iulani at the Princess Ka‘iulani Triangle Park, on what would have been her 135th birthday. Dozens of guests and spectators stopped to witness this blessed ceremony, as several Hawaiian Royal Societies groups, including Daughters and Sons of Hawaiian Warriors/Ka Māmakakaua, ‘Ahahui Ka‘iulani, Royal Order of Kamehameha, ‘Ahahui Ka‘ahumanu, Hale o Nā Ali‘i o Hawai‘i, and various representatives from Outrigger participated in a short procession to adorn Princess Ka‘iulani’s statue with fresh fragrant flowers and maile and ti leaves, as stories from her life were retold. This event was not only a celebration but also a reflection of Princess Ka‘iulani’s life. Coline Aiu, President of the Hawaiian society ‘Ahahui Ka‘iulani, said Ka‘iulani was called “Hawai‘i’s hope” because she was the only child born to the Kalākaua dynasty. She also recalled that Princess Ka‘iulani lived on the ‘Āinahau Estate, where the OHANA Waikiki East now stands. She rode her pony, Fairy, on Kalākaua Avenue, surfed off Waikīkī Beach, and watched her peacocks on the property. She went to England for school at the age of 13 and for preparation to become the nation’s next queen, but during that time, the monarchy was overthrown. She died of a cold on the Big Island at age 23, but some believe she died of a broken heart because she lost her kingdom and family. As always, this event would not have been possible

without the hard work of our Outrigger ‘ohana. Special thanks to: Alan White, Luana Maitland, Kathy Hansberry, Nancy Daniels, Maile Okuma, Denise Torres, Clayton Umuiwi, Yuet Oy Au, Joselyn Valenzuela, Hyuk Nam, and Florante Ravago for making this yearly celebration possible.

Alan Naito, Denise Torres, Yuet Oy Au, Joselyn Valenzuela, Maile Okuma, Clayton Umuiwi, Alan White, and Luana Maitland honor The Princess on her birthday

Luana Maitland, Aloha Ambassador; Alan White Outrigger SVP and CIO; ‘Ahahui Ka‘ahumanu’s Donna Smythe; the beautiful ladies from Hawaiian Royal Society Hale o Nā Ali‘i; OHANA Waikiki East GM Alan Naito; President of ‘Ahahui Ka‘iulani Coline Aiu; and Member of Māmakakaua, son of a Hawaiian Warrior

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To the Races with the Outrigger Heart & Sole Program!By Kaipo Ho

Attention all Outrigger health and wellness enthusiasts! Outrigger Hotels & Resorts is a proud sponsor of this year’s XTERRA Trail Run World Championship, which is set for Sunday, December 5, at Kualoa Ranch. The XTERRA Trail Run World Championship is held in conjunction with the XTERRA Trail Run Series, a collection of adventurous, off-road trail runs of various distances spanning the globe from Malibu to Japan. The Kualoa event includes an off-road, half-marathon distance “Xduro” race, and two shorter 5K and 10K distance trail runs/walks. Outrigger’s Heart & Sole Program is excited to offer 20 complimentary entries to Outrigger employees interested in participating in any of the races. Regular price of entry is $25 to $45, depending on the race selected. This offer is available exclusively to Outrigger employees and will be awarded on a first-come basis. To reserve your spot, contact Charlene Luning at 921-6951 or e-mail charlene.luning@outrigger.com in Human Resources. For more information on the XTERRA Trail Run World Championship, or if any of your family and friends want to register for a trail run/walk, visit the XTERRA website at http://www.xterraplanet.com/xduro/championship.html. In addition to the trail events, there also will be free kids’ races, an adventure walk for charity, and a variety of food and vendor booths. General admission to the park is free. XTERRA events draw lots of participants and onlookers!

Honoring More of Our Longtime EmployeesContinued from page 1

their coworkers, they are the reason I receive so many cards, letters, e-mails, instant messages and even a few “tweets” every month from travelers who have stayed at one of our properties. Cindy Yip joined our Housekeeping department in 1975, just as we were finishing up the construction of both the OHANA Waikiki East and the OHANA Waikiki West hotels. It was a hectic time. We had simultaneously leased the land for those two properties, plus the land for the Outrigger Waikiki in 1963, along with a commitment to build three hotels. The Outrigger Waikiki was completed first in 1967, but the work at OHANA Waikiki East and Waikiki West continued on. I am almost certain that Cindy found herself in the middle of some of that construction during her days as part

of our ‘ohana. Since then, I often see Cindy at work either on the room floors or in the Housekeeping department during morning meetings or lunch breaks. Hung Da Ngo joined our ‘ohana five years later, and I am sure he has also seen his share of construction too. In Waikiki, there are always construction and renovation projects going on, as we try to keep our many properties in that resort area fresh and up to date. Hung has been putting on the finishing touches with his paintbrush for 30 years. Nora Weatherwax is one of the five Stillman sisters who have been part of our ‘ohana for many, many years. Nora has steadily acquired new skills along the way, advancing and assuming more and more responsibilities and now carries the title of General Manager at the OHANA Waikiki Malia.

John Wong joined our ‘ohana when we purchased the Prince Kuhio Hotel. He was part of the very hard-working and loyal crew that operated the full-service commercial laundry in the basement. I distinctly recall going into that laundry and shaking the hands of every worker there on the morning of our first day of ownership of that hotel. I am not one hundred percent sure if John Wong was working that day but most likely he was. I’ll be in Waikiki next week, and I hope to be able to shake his hand once again, along with all of the others mentioned in this article. Congratulations to each of you, Cindy, Hung, Nora, and John on reaching your 30- and 35-year milestones. Mahalo – from the bottom of my heart!