yammer training guide– facilitator’s notes purpose this presentation provides an overview of...
TRANSCRIPT
Yammer Training Guide– Facilitator’s Notes
PurposeThis presentation provides an overview of Yammer to help new users get started. This is meant to be a slide library, so please pick and pull what is appropriate for your audience. Update the text in green to reflect your network. Add screenshots of your network to build familiarity with Yammer. Check the Notes sections for more information.
Note: Review Yaminar video channel for more Yammer information.
As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider:• How many of your audience are on Facebook? On LinkedIn? On Twitter? • What about social media for the workplace? Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate.
Yammer{Presenter Name} — {Company Name}
Agenda• Understand the importance of ESN
• Successfully navigate Yammer to find information
• Understand how to get started on Yammer
• Follow group best practices
• Effectively engage in conversations
• Collaborate on content in Yammer
• Use Yammer on your mobile device
• Know what to share and where to share it
Introduction to ESN
Technology is evolving…
Communication is the same
Social is driving a new way of doing business.
Organizations see a 20% to 25% boost in productivity with social technologies such as Yammer.
Source: McKinsey, The Social Economy
Sound familiar?
Who can help me with this project?
What are common objections from
prospects?
Does anyone have experience with….
Who’s going to the conference?
I’m new to the company. Where can I
find…?
Where can I find the latest travel policy
information?
Anyone know a good tax lawyer?
What’s our protocol for
engaging with…
The competition’s up to this. What do
we do?
Who’s handling this account?
That’s where Yammer fits in!Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate.
Yammer makes work:• Real-time• Social• Mobile• Collaborative• Contextual
Yammer helps you to… • Ask questions and find answers faster
• Save time by sharing great projects and preventing duplicate work
• Meet colleagues with similar interests and relevant expertise
• Share news and announcements with the people who need to know
• Discuss major decisions and prepare for change
• Gather opinions and ideas from across the company
• Coordinate work for projects and teams
• Gain visibility and insight on what’s happening, and where
• Introduce new hires and get them up to speed quickly
• Discover valuable information that can help you get more done
• Stay connected on-the-go with Yammer mobile apps
Navigate Yammer Features
Key Yammer Spaces1 Home Inbox
2
3Groups
4 Profiles
Home Feed1
Be sure to select the right group when posting
Choose from Top, All, & Following
Review your company’s usage
policy
Inbox Messages2
See:
• Announcements• @mentions/ cc’s• Conversations
you’ve joined or followed
• Private Messages
Create a conversation
Groups
See everything
3
Your Groups
Profiles
See your conversations &
content
Bio & profile
View Bookmarked conversations
4
Yammer NotificationsInbox notifications• Replies to
conversations you started and joined
• Private Messages• @mentions• +Add people to
notify• Announcements
General notifications• People Like your
message• Votes on your Polls• Invitations to
collaborate on a Note
• New versions of Files and Notes
Network notifications• Sum of Inbox and
General Notifications from External Networks
Group notifications• The number of
unread messages in that group since the last time you visited
Getting Started
Please Log In to Yammer• Go to www.Yammer.com to log-in
Select Log In
Type your work email & Yammer
Password
Click Log In
Forgot your Password?• Go to www.Yammer.com to log-in
Click Forgot Password
Yammer will email you a reset link
Complete your Profile
Click Edit Profile
Add your Job Title, Department and Location, include your Expertise
[ ]Yam Tip: Everything on your profile is searchable!
Set Email Notifications
Select when Yammer emails you
Set Group Notifications
Select group messages you’d like sent to you via
Guide to Groups
Culture
Department
TEAM
Project Career
HR
OfficeProducts
Interests
IT
Groups Let You Get Work Done
Groups host conversations, files, notes, and can be created around a team, department, task, or project.
Join groups to participate in conversations, collaborate on files, and stay aware of what’s going on.
What Lives Within a Group?
Culture
View all Conversations, Files, & Notes posted to the group.
Quickly access Files, Notes or Links.
View all the members of the Group.
Identify Groups to Join
Culture
Join groups that your colleagues are creating
Join groups in which your colleagues are having conversations that are relevant to you
Browse for groups
Join Groups
Browse Groups in the All Groups tab or see suggested groups to join in the Suggested tab.
Click Groups to search existing Groups in the network.
Create a Group for Your Team
Culture
Click the to create a new group
Add a group name
Specify who should use the group and why
Select Public or Private
Group Admin Privileges
CultureMake Announcements to send a message to all Group members
Populate the Group’s Info Tab
Announcements
• Network Admins can make an Announcement to any group, including All Company.
• Group Admins can make an Announcement to their group.
• Group members see the Announcement at the top of the Home Feed and in their Inbox.
• All Company Announcements generate an email to all network members.
Group Admin Settings
Culture
Update the Group Image, Name, and Description
Manage Group Members and Admins
Change the Group’s Privacy Settings
Start Conversations in GroupsThink about which group is most relevant for the post.
Share an Update or post another kind of message, like a Poll or Praise.
@mention colleagues within the message to send it to their Yammer Inbox.
Before you create a group…
• Ensure there is not already a relevant group that meets your purpose.
• Make certain that you can clearly articulate the purpose of the group and measure its success.
• Identify a person/team to oversee the group’s strategy, content and membership.
Set the Tone• Document the goals, expectations,
purpose and roles within the group.
• Illustrate that the group is a place for collaborative sharing among all members.
• Encourage participation from all members through @mentioning.
• Welcome new members and ask for them to provide an update upon joining.
Nurture your Group• Never leave a post un-answered!
• Upload Files and Notes to add context.
• Use Announcements for important updates.
• Use Notes to capture key conversation points.
• Share relevant posts to your group.
Add Context@mention
ShareAlways Reply
Keep the Pulse Alive• Share updates on projects to provide
transparency into activities.
• Ensure members understand what to post and where to post it.
• Mine the group for relevant and insightful conversations to share with others.
• Cross-pollinate useful information as much as possible.
• Refresh and update group content on a regular basis.
• If a group becomes stale, do not delete it! Consolidate the relevant content to another active group and mark the old group as inactive.
Successful Groups• Have a clear purpose.
• Tackle a real business challenge with measurable outcomes.
• Have a logical name, description and info tab.
• Enable discovery and collaboration across teams.
• Demonstrate value for participating employees.
• Have leadership endorsement and participation.
• Have supporting resources and training materials.
• Plan & execute engagement events.
• Effectively transition email based conversations to the group.
Public GroupsWhat’s a Public Group?Working in a Public Group is like working in a conference room with all glass walls and an open door.
Any employee in your Network can see conversations, Files and Notes in a Public Group.
Engagement Tip:
Use Public Groups as the default. Create a Private Group only when necessary.
Private GroupsWhat’s a Private Group?
Working in a Private Group is like working in a traditional conference room with a closed door.
Only employees who have been added as Members can see conversations, Files and Notes in a Private Group.
Collaboration Tip:
If your team starts out in a Private Group, discuss switching to a Public Group every few months.
Start Conversations
Search Before You PostType your query in the search bar and select an auto result…
…or press Enter and see full results
Use Advanced Search to search within a specific group or between a date range
Start Conversations in GroupsNavigate to a Group
Start typing in the Share something with this group box
@mention colleagues within the message to add the conversation to their Yammer Inbox
Reply to the Appropriate PersonNotify specific people as a cc: or an FYI
Reply to a specific person within a thread by clicking the Reply link beneath the message
Work with Conversations
Attach Files and Notes to your messages
Like a message to acknowledge it, like it or say thank you
Share to cross-post the conversation to another Group or in a Private Message
Work with Conversations
Click the More button to see additional options
Only you and a Network or Group Admin can delete your post
Add Topics to Conversations
Select More > Add Topic
Reply with a #hashtag
Post Different Types of Messages
Polls allow you to quickly get anonymous feedback on
up to 10 choices
Praise allows you to recognize your colleagues
for going above and beyond with different badges
Announcements are for Admins only and go into the
inbox of every group member ensuring the update is not missed
Bookmark Important Conversations• Save conversations for quick reference later
To add a Bookmark, select More > Bookmark
View your Bookmarks from your Profile
Use Keyboard Shortcuts• Use these shortcuts to use Yammer even faster!
YAMMER TIP: Create a Note and share on your network for reference
Type question mark (?) [Shift] + [/] to show these shortcuts
Hide Conversations• Keep your My Feed free of irrelevant conversations
If you are later @mentioned in the thread, the conversation will appear in your Inbox again
Hover over the thread starter to see the X, and select it to hide conversation
Translate Conversations• Communicate without barriers
Click translate to change the message to your Yammer UI language
Collaboration Tools
Create Notes
Culture
Create a Note from the appropriate group
View & Edit Notes
Culture
Edit this Note to add your comments, ideas and questions
Use Rich Text formatting
Invite others to collaborate
Link Content & People within a Note
Culture
Related Content is the New Subfolder
57
Culture
Use Related Content to connect Notes, Files, and Links instead of subfolders
Link to another Note or a File to automatically connect all as Related Content
Add & View Files
58
Culture
Use the Paperclip to attach a File or Note to your post
Hover over a File or Note to Preview it, Follow it, Share it, or Go to it
Collaborate with Files
59
View full screen, email, or download files
Add and Reply to in-line comments
Add Related Files and Notes from other groups
Upload New Versions of Files
60
Upload a New Version of a file
Mark a file as Official if you are the Group Admin
View the Version History of a file
Yammer & Email
Reply to Email Notifications
Reply to incoming Yammer emails to post
your messages to Yammer
When Emailing to Yammer…
End your message with - - to prevent your signature from posting to Yammer
Start Group Conversations via Email
Scroll down to access options
[ ]Yam Tip: Save the email address to your contacts.
Navigate to the group you want to email
Include People not on Yammer
Add your colleagues email address to your message
[ ]Yam Tip: People not on Yammer can reply to your email and post messages to Yammer.
Continue the Conversation on Yammer
Email chain becomes a PDF attachment
Forward your email as normal, with the group email address in the “to” section
Going Mobile
Install the Yammer Mobile App• Visit your mobile device’s App marketplace and install the Yammer app
Windows Phone 8
Android iOS
Log In to Yammer• Enter your user name and password to access your Yammer Network
Windows Phone 8
Android iOS
Keep up with the Conversation• Use the mobile app to view conversations across your various networks and groups
Windows Phone 8
Android iOS
Share Photos• Upload new or existing photos to your group from your mobile device
Click the Camera
icon
Add a new post
Mobile Inbox
Search messages you’re a part of
Sort by Read or Unread
messages Send Private Messages
Browse the Network
Stay in touch with Groups
See Top Conversations
What to Share on Yammer
Sharing may be caring, but beware of the overshare!
Consider What to ShareStart conversations by sharing what you’re working on
• Questions and requests for help
• Replies offering assistance
• Great ideas and constructive suggestions
• Updates on teamwork and projects
• Interesting articles about trends or factors affecting the business
• Useful information that’s relevant
• Inappropriate jokes or derogatory criticisms
• Anything that violates your company’s Usage Policy
• Anything you would not feel comfortable sharing with your manager
• Anything you would not feel comfortable sharing with your mother
What About Non Work-Related Conversations?• Create a Group where non-work related conversations can take place
Great for water cooler conversations
Keeps non-work related discussions where they need to be
Users can choose whether or not to follow this Group’s activity
What’s next? Start your Yammer experience!
Create a “Yammer 101” Group on your
network.
View, download and share content from the
Success Site to your “Yammer 101” Group
Review and use resources, such as:
• New User Checklist
• Ready Set Go
• Yaminars
Post, share and collaborate on the YCN
Get Yammer Certified
https://about.yammer.com/certifications/
Questions?