y · the europass mobility document is composed of 5 parts and should be filled in and signed by...

Europe-Education-Formation France Agency – National centre Europass

Europass Mobility,user guide

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user guide

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How to use this guide ?

You are a tutor and you want to know how to use Europass Mobility

You are an intern and you want to know what use Europass Mobility will be to you

You want to understand how the document circulates among the various actors and the role of each person

You need help filling in Table 5a

You are looking for the definition of a particular term

You would like to get to know Europass better

Europass Mobility,

Europass Mobility is an official

European Union document used to

describe the periods of internships,

vocational training or studies in

Europe.

It presents how, where and by whom

the intern has been trained, the skills

acquired and the activities carried out.

Thank you for welcoming your intern and for taking part in their training. This expe-

rience is one that obviously will enrich them professionally, but also personally. It will

be of great help in their career opportunities and development.

You have a Europass Mobility document in your hands and you may be won-

dering how to use it. The aim of this brochure is to guide you step by step.

To help you enhance your intern’s experience, it is very important for you, in colla-

boration with them and the organisation that sent them, to be able to describe the

activities that they have performed and attest to the development of their skills.

This is what Europass Mobility is for!

When they return home, interns will present this document, used all over Europe, to

give an account of their experience in your company; for example, when they go to

job interviews.

By using Europass Mobility, you are offering your intern the possibility of developing

within the European educational and vocational training area. By highlighting the

presence of the intern in your company, you contribute to the increased openness of

your colleagues and your business.

On behalf of the Europass France network, we would like to thank you for your

involvement.

Dear Tutor,

Europass Mobility, user guide

2

Welcome to Europe!

Today you have the opportunity to enjoy a fantastic professional and personal expe-

rience. Your internship in Europe is an important aspect of your training, so try to

make it an asset in your job search : Europass Mobility was created to help you

turn your European experience to your advantage.

Europass Mobility is an official European Union document. It gives a very concrete

description of what you have done and what you have learned.

In interviews with future employers or employment services, use your Europass

Mobility to give a better account of the activities you have carried out and the skills

you have developed.

Europass Mobility will also allow you to take stock of your experience and

to reflect upon what this professional internship in Europe has brought

you, so that you will be better equipped to talk about it when you return

home… and to convince a recruiter!

For all these reasons it is important for you and your tutor to take the time to fill in

your Europass Mobility.

On behalf of the Europass France network, we would like to wish you an enjoyable,

fruitful European mobility!

Tip! Do not hesitate to add to your Europass Portfolio by integrating your Europass

CV and your Europass Language Passport. They are downloadable free of charge

from the Europass website : www.2e2f.fr/europass.php

Dear Intern,

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Before the internship

THE SENDING ORGANISATION

Asks for the Europass Mobility docu-

ment from the national Europass centre,

www.europe-education-formation.fr

Downloads the pre-completed, numbe-

red Europass Mobility document and

saves it to a folder on their computer

Fills in part 4 of the Europass Mobility

document and deletes part 5b which

only concerns the study periods

Sends the Europass Mobility document

to the intern, or directly to the compa-

ny by email, and reminds each person

of their role and of the interest of the

document

THE INTERN

Is made aware of the interest and

objective of Europass Mobility by their

sending organization

During the internship

THE INTERN

Reminds the tutor on arrival that the

Europass Mobility document needs to

out

L’ENTREPRISE

Receives the Europass Mobility

document – by email or given directly

by the intern on arrival

Fills out part 5a of the document in

the mother tongue or in the chosen

language

Prints out and signs the Europass

Mobility document and gives it to the

intern before departure

After the internship

THE SENDING ORGANISATION

May translate all or part of the

document into another language

(foreign versions available from the

Europass website)

Signs the Europass Mobility

document and gives it to the intern

with the Europass Portfolio

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What you need to know before you start

The Europass Mobility document is composed of 5 parts and should be filled in and signed by

both the sending organisation and the host company (see below).

The last part of the document is broken down into 2 subsections :

“Description of the skills and competences acquired during the Europass Mobility period”

“Statement of lessons taken and scores/points/credits obtained”

The main purpose of this guide is to help you fill in section 5a. Further information is available from

www.europe-education-formation.fr/europass.php

You may only use the table that corresponds to the mobility actually realised: part 5a. for

internships; part 5b. for study periods. Remember to delete the section that you do not use.

More generally, the sections not filled out should be deleted.

Europass Mobility

parts completed automatically

by the sending organisation when the online application is made

Parts 1 et 2

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Part 3

parts completed automatically by the sending organisation when the online application is made

The partners (sending and host) must sign the document

Part 4

part to be completed by the sending organisation

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part to be completed by the sending organisation

Part 5a

part to be completed and signed by the sending organisation

cf. help for completing this part on page X of this guide

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Part 5b

part used for study periods only

to be deleted if internship

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To help you complete Table 5a

The purpose of Europass Mobility is to give a concrete description of what your intern has done in your company and what he or she has learned. To help you fill out part 5a. of the Europass Mobility document, below are some recommendations and examples for each section. Obviously, these are only examples. They cannot necessarily be copied as they are, but may help you understand the right approach to adopt.

Give an overview of your company’s main fields of activity and a few details about the intern’s working environment :

- company : what sector is it in? What size is the company?

- department/division : in what department did the intern work? What is the main role of this department? How many people work there?

- mission of the intern : what was/were the intern’s mission(s)? What objectives were set for him or her?

- professional environment of the intern : what tools (IT, technical) did the intern use? Did they interact with clients? With other departments of the company?

For example : the intern worked at Reception in a 3-star hotel in a big tourist region. “Re-ception” employs 3 people full-time and is equipped with 2 switchboards and 2 computers.The intern worked under my responsibility (in my capacity as department head) or with one of my staff members. The intern worked in collaboration with the hotel staff and was in direct contact with the hotel customers, by telephone and email. Following a short observation period (1 day), the intern was trained (2 days) in how to use the IT tools (switchboard and booking software). The intern then worked under the responsibility of the head receptionist. Lastly, in the final period of the internship (weeks 3 and 4), the intern worked fully autonomously on telephone and email bookings.

Describe the activities carried out by your intern, basing yourself on the trai-ning programme defined with his or her organization (internship agreement). We advise you to use action verbs.

For example : - Welcomed customers at reception and by telephone- Operated the switchboard- Managed telephone and email bookings using internal software

Section (29a) - Activities/tasks performed

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2

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Here you describe what the intern has learned in professional and technical terms.

Tip : when you write this part, put yourself in the place of the intern’s next tutor, or his or her future employer. As a professional, what would you like to know about their experience in order to understand what the internship gave them in professional and technical terms?

Descrobe what has been learned, giving examples of the tasks performed.

Measure he intern’s development, highlighting their progress between the beginning and the end of the internship.

You can use the following questions to help you :- What was the intern’s day-to-day activity? (description)- What tasks was the intern trained in? (description)- Were they able to adapt to the specifics of your company/the market? (measurement)- At the end of the internship, did the intern master the tasks? (measurement)

Section (30a) Professional or technical skills and competences acquired

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Here you describe what the intern has learned in linguistic terms.

Tip : bear in mind all the situations in which the intern used a language other than their own during the internship. As a professional, what would you like to know about their ex-perience in order to understand what the internship gave them in linguistic terms?

Describe what has been learned, giving examples of the tasks performed.

For example : - Learning Polish (level B1): X took Polish lessons for 4hrs/week; practised Polish with other employees; is capable of understanding a general conversation.- X experienced an immersion for 3 weeks; used Italian every day at the workplace (with colleagues, with the company administration); took part in extra-professional activities with Italians.

Measure he intern’s development, highlighting their progress between the beginning and the end of the internship.Remember to use the evaluation grid in the Europass Language Passport to assess the intern’s level and progress.

For example : - X spoke with ease on his arrival (level B2); at the end of the stay, he understood and used the local accent and Andalusian expressions. - X did not communicate much at the start of the internship, and when he did it was usually in English. At the end of the internship, he spoke Italian fairly easily.

You can use the following questions to help you :- In which language(s) did you communicate with the intern? (description)- In which language(s) did he or she communicate with his or her colleagues? Other people? (description)- Did they have to write (fax, email, letters) and/or speak (daily life, social life) in a language other than their own? Were they able to do so alone or did they need help? (description) - At the start of the internship? At the end? (measurement)- At the end of the internship, were they able to understand or take part in informal discussions? Were they able to grasp the intercultural aspects of communication – speak in a language other than their own with people from different cultural environments? (measurement)- Can you give some examples of progress in their oral and/or written communication between the start and end of the internship? (measurement)

Section (31a) Linguistic skills and competences acquired (other than professional or technical)

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Here you describe what the intern has learned in IT terms.

Tip : bear in mind all the situations in which the intern used IT tools. As a professio-nal, what would you like to know about their experience in order to understand what the internship gave them in IT terms?


For example : The intern was trained for 2 days in the XXX software. This programme is widely used in the hotel industry to handle bookings. The intern was trained in-house by the IT manager and, following the training, was able to use the main features of the programme

Measure the intern’s development, highlighting their progress between the beginning and the end of the internship.

For example : During the first part of the internship, the intern received help in using the advanced functions of software X. At the end of the internship, the intern had gained auto-nomy and could use all the functions of the program.

You can use the following questions to help you: :- Did the intern use IT tools? If so, which ones? Did the intern know them before the internship? (description)- Were these tools specific to your business? (description)- Was training required? If so, for how many days and in what context? (description)- Did he or she know all the features of the tool? At the start of the internship? At the end? (measurement)

Section (32a) IT skills and competences acquired (other than professional or technical)

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Here you describe what the intern has learned in organisational terms.

Tip : bear in mind all the situations in which the intern had to organise their work to meet your requirements. As a professional, what would you like to know about their experience in order to understand what the internship gave them in organisational terms?


For example : When a colleague was unexpectedly absent, X was able to manage the temporary increase in workload by splitting tasks in a rational manner among the various employees in the department and was able to mobilise them.


For example : At the end of the internship, X was able to autonomously organise the tasks that were entrusted to him; to identify and manage priorities.

You can use the following questions to help you :- Was the intern able to organise their work alone? (description) If so, after how long? (mea-surement)- Were they able to identify priorities in the tasks entrusted to them? (description)- Did they manage to stick to the deadlines set?(measurement)- Were there any activities for which the intern was made responsible? (description)- Did their sense of initiative develop during the internship? (measurement)

Section (33a) Organisational skills and competences acquired (other than professional or technical)

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Here you describe what the intern has learned in social terms.

Tip : bear in mind all the situations in which the intern was in relation with the company’s employees or clients. As a professional, what would you like to know about their experience in order to understand what the internship gave them in social terms?


For example :- X quickly adapted to the team and respected the work schedule.- X was respectful towards clients.


For example : Whereas he was reserved at the start of the internship and did not dare to address clients directly (by email only), by the second week he had developed excellent telephone communication skills, to the great satisfaction of clients.

You can use the following questions to help you :- Did the intern have contacts with the clients / suppliers / partners of your company? (description)- Did your employees appreciate his or her commitment at work? (measurement)

Section (34a) Social skills and competences acquired (other than professional or technical)

This section is left to your own appreciation. In it you can describe what the intern has learned in categories other than those of the previous sections. This may include any expe-rience you think is useful and enriching and which will give a better understanding of what the internship has offered the intern.

Section (35a) Other skills and competences acquired

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To go further

The other documents in the Europass Portfolio :

The Europass CV : formerly European CV) presents the intern’s training and career path and highlights what has been learned from their personal experience. By the start of 2009, more than 10 million Europass CVs had been used in Europe. The CV is accessible free of charge from http://www.2e2f.fr/europass-cv.php

The Europass Language Passport helps people, through their language expe-rience, diplomas or certificates, to express their ability to understand, speak or write one or more language(s). The Europass Language Passport is based on the self-as-sessment grid in the Common European Framework of Reference for Languages (CE-FRL). It is accessible free of charge from : http://www.2e2f.fr/europass-langues.php

The Europass Diploma Supplement is completed and issued by higher education institutions (universities, higher education schools). It describes the content of the diploma awarded in terms of knowledge and skills acquired. In France the Europass Diploma Supplement is also known as the Annexe descriptive au diplôme.

The Europass Certificate Supplement deals with the vocational certification (di-plomas, qualifications and certificates from professional branches) that a person has been awarded. It describes the content of the vocational certificate in terms of skills acquired, vocational activities, and level and terms of access. The Europass Certificate Supplement was used in France to construct the national directory of professional certifications (RNCP). It is accessible free of charge from the national professional certification commission website : www.cncp.gouv.fr

The Europass approach :

Europass is a skills portfolio designed at the European level and recognised by 31 countries. It serves to develop the portability of diplomas and skills from one training course to the next, from one sector to the next and one country to the next.

Europass consists of 5 complementary documents which can be used separately. These documents describe the diplomas, knowledge and skills acquired by a person, whether in the course of their training (secondary education, higher education, voca-tional), their professional life or through personal experience (for example, volun-tary work, associations, community work).

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The Europass documents are based both on the learning outcomes and the way in which the knowledge and skills were acquired. Therefore, they help each person make what they know and what they can do more easily understood.

By making a person’s skills more easily understandable to an employer, a training organisation or an educational organization, Europass provides efficient support for a person’s mobility, whether professional or geographical, national or European.

Because of their identical format across the countries of the European Union, the Europass documents are common grids and useful individual materials for intelligent dialogue, going beyond the specifics of national education, training and employment systems.

...

EUROPASS European portal : http://europass.cedefop.europa.eu

Germanyhttp://www.europass-info.de/de/start.aspAustriahttp://www.europass-info.atBelgium http://www.europass.beBulgariahttp://www.europass.hrdc.bgCyprus http://www.kepa.gov.cy/europassDenmark http://www.europass.dkSpainhttp://www.educacion.es/europass Estonia http://www.europassikeskus.eeFinland http://www.oph.fi/europassi France http://www.2e2f.fr/europass.phpGreece http://europass.oeek.grHungary http://www.europass.hu/Ireland http://www.europass.ie/europassIcelandhttp://www.europass.isItalyhttp://www.europass-italia.itLatvia http://www.aic.lv/europass

Your Europass contact

Liechtenstein http://www.europass.liLithuaniahttp://www.europass.lt/enLuxembourg http://www.europass.luMalta http://www.maltanec.gov.mtNorway http://siu.no/no/Programoversikt/EU-program/EuropassThe Netherlands http://www.europass.nl/nlPoland http://europass.frse.org.pl Portugal http://www.socleo.pt/europassCzech Republichttp://www.europass.cz Romaniahttp://www.europass-ro.roThe United Kingdomhttp://www.uknec.org.ukSloveniahttp://www.europass.siSlovakiahttp://www.minedu.sk/index.php?lang=sk&rootId=1353Swedenhttp://www.programkontoret.se/europassTurkeyhttp://www.europass.gov.tr

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Some definitions

Tutorat : Any activity offering a learner guidance, counselling or supervision by an experienced and competent professional. The tutor supports the learner throughout the learning process (at school, in training centres or on the job).

Learning outcomes : Learning outcomes are statements of what a learner is expected to know, understand and/or be able to do, or is able to demonstrate, after completion of any lear-ning process or at the end of a period of learning.

Skill : The knowledge and experience needed to perform a specific task or job.

Compétence : The ability to apply learning outcomes adequately in a defined context (educa-tion, work, personal or professional development).

Knowledge : The outcome of the assimilation of information through learning. Knowledge is the body of facts, principles, theories and practices that is related to a field of study or work. Know-how : Practical knowledge or expertise.

Formal learning : Learning that occurs in an organised and structured environment (in a scho-ol/training centre or on the job) and is explicitly designated as learning (in terms of objectives, time or resources). Formal learning is intentional from the learner’s point of view. It typically leads to certification.

Informal learning : Learning resulting from daily activities related to work, family or leisure. It is not organised or structured in terms of objectives, time or learning support. Informal lear-ning is in most cases unintentional from the learner’s perspective. It typically does not lead to certification.

Non-formal learning : Learning which is embedded in planned activities not explicitly desi-gnated as learning (in terms of learning objectives, learning time or learning support), but which contain an important learning element. Non-formal learning is intentional from the learner’s point of view. It normally does not lead to certification.

Lifelong learning : All learning activity undertaken throughout life, which results in improving knowledge, know-how, skills, competences and/or qualifications for personal, social and/or pro-fessional reasons.

These definitions were taken from various European productions : the CEDEFOP glossary, CEC and ECVET working groups. 17

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Document produced by the Agence Europe Education

Formation France.

Guide written with the collaboration of the Europass Mobility

Regional Contact Points :

Jocelyne Welker – GIP Alfa Centre ;

Emmanuelle Brissard – Région Champagne-Ardenne ;

Muriel Emile – Rectorat de Rouen ;

Laurence Catez – CRCI de Caen ;

Marina Boulandet – CRCI de Strasbourg

Europass Mobility,user guide

y · the europass mobility document is composed of 5 parts and should be filled in and signed by...

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