xyz steel: digital strategy
DESCRIPTION
A Steel major wanted to connect with the Youth to increase the brand awareness by engaging its targeted audience by using New Media. Shack proposed a year long digital roadmap along with offline activities.TRANSCRIPT
Social Media ProposalYear: 2011
XYZ STEEL
1. Defining our Target Group2. Objectives3. Plan4. Concept5. Approach6. Execution
Table of Contents
TG: Youth Defining our Target Group
What Do They Like?Defining our Target Group
How Do They Spend Time Online?Defining our Target Group
India
Campaign Objectives
1. To raise awareness(particularly amongst the youth) about XYZ’s values
2. To change perception about XYZ to a more “Youth Oriented” brand.
Objectives
Plan
1. To create an impact by developing platforms where our TG can share their views/opinions.
2. To engage people in conversations and exchange of Ideas, Thoughts and Values.
Plan
“A” Value – Abled
Community
Concept
“Values” Concept
Of “Values” & “Perceptions”
To achieve the desired objectives of informing our TG about “Tata Steel” values and changing their perception of “Tata Steel” as a brand we can follow either of the following two approaches
1. Top-Down (Values First)
2. Bottom-Up (Values Later)
Approach
1. Top-Down Approach (Values First)We will start with our Values as the core, inform our TG about them and move towards changing perceptions by undertaking various activities and campaigns
Values Forums/Groups Engagement Perceptions
2. Bottom-Up Approach (Values Later)We will start with our Values as the core, inform our TG about them and move towards changing perceptions by undertaking various activities and campaigns
Alternate Events/Platforms Engagement Perceptions Values
Top-Down Approach
The “Values” Triad
Values
Present
PastFuture
“Values” Concept
The values of an organization or brand can be broken down chronologically into the following Categories
1. Past Values: Our history/Legacy.2. Present Values: Our Current Roles3. Future Values: Our Responsibilities for Future
Present
Focus on Values of XYZ Steel thatresonate with the values of the Youth
Build around their Immediate Roles & Concerns
Platforms
Value-abled Community
Microsite
SNS
ORM
Blog
Values of today’s youth
This Approach is about interaction with the Youth and asking them about their values; mapping them and then rewarding them with the resources to implement them or adopt them and then propagate them
?Know Evaluate Reward
Values of today’s youth
Conversations
Ask users’ concerns and aspirationsSeek their advice on various situationsEncourage discussionsDiscuss Family values and Culture
Contests : Share Your Passion Ask users to submit their passion. The best five entries will stand a chance to get resources to implement them.
IDEA SMITH
Join Prove Interact
Scholarships Fellowship
Values for Community
Iube Inspire. Ignite. Initiate
A repository of Knowledge: Offline and OnlineEvent Knowledge WorkshopsCurated Content on Web
Blogging Contest
Take up a cause in one’s community .Try to solve it. Present the paper.Winning entry gets funded to implement it.
3
PastOur historyLegacy
Rewind the Past
ExperienceLegendsAchievements
Learn from ExperienceThis approach is based on the idea of that we learn and evolve from the mistakes and experiences of the past, instead of stigmatizing them, and use it as a stepping stone for a better future.
Conservations around experiences and decisions in the past that didn’t work out which have proved to be a fruitful learning step. We aim to encourage failures as a ladder for success
Remember the Legends
HIS-STORYRespecting our legacyProfiling legends from the past. Know their storyInteractive quiz
I had a dream to touch the skies. My ideas were given wings when I was issued the first PQR STU
in India in 1929. I founded “XYZ Airlines” in
1932 which was the predecessor of what is today India’s National
Airlines
SAMPLE QUESTION- QUIZShe became the first woman engineer in ABC after she wrote a letter to XYZ complaining about the gender bias in ABC. Who?A) KMSB) PWC) SMD) IN
LandmarksHighlighting the landmark achievements in the history of XYZ including those outside the realm of business such as women empowerment, rural upliftment, environment protection initiatives etc.
Highlight Achievements
Sketching/Doodling Contest- Invite entries of sketches relating to personal achievements
Future
Our Responsibilities for Future
TALKAsk the youth about the idol(s) they want to emulateTheir career pathInspirations behind their aspirations
Aspirations
Career-DayMake a group of virtual managersGive them real-world company/managerial situationsSeek solutions
We give the audience the opportunity to get into the shoes of a teacherSelect a topic to discuss eg. tips to be a good debaterBook a spot on the calendar and share it with the online community
Aggregate and Educate- The Classroom
Range of Topics
Vocations
HobbiesOn-
ground events
Skills
Bottom-Up Approach
As the name suggests this approach will work Grounds-up starting with alternate events/platforms online which the youth can relate to and work up towards changing perceptions and informing them of our brand values.
Bottom-Up Approach: Values Later
To engage the youth we need to leverage on the intersection of the attributes/products of XYZ Steel and those that the youth of the day can relate with. For ex: In Lifestyle, XYZ Steel attributes/products the Youth could connect with cars, watches, gadgets and Luxury apartments
XYZ STEEL YOUTH
• We can choose one of the following two types of campaigns for Social Media
1. Cause Related (A group/community issue)
2. Interest Related (One’s likings/interests)
Social Media Campaigns
Cause Related campaigns are a great way for a
brand to associate themselves with a prevalent issue or sentiment. Here we can own a cause driven property online which recognizes the good work people put in to make some change.
During the time window when the campaign is
active we’ll promote the campaign using a 360 degree approach and seek more participation. Post that we will create content based on the entries, share
interesting case studies to create awareness and sustain interest.
Social Media Campaign: Cause Related
Show Us Your Metal Campaign:
An online campaign aimed at inviting young people to share their stories/incidents when they took an extra step and did something brave and made an impact in their or someone else’s life.
Cause Related Campaign
Execution on Social Media
MicrositeShowusyourmetal.com
Facebook YouTube
To execute this campaign online we would need
1. Microsite: An independent microsite build around the campaign in which users and groups can share their “metal stories” of courage and conviction and others get to rate them.
You can also nominate people/groups who you think have done something exceptionally brave/courageous.
Execution on Social Media
2. Facebook: Apart from promoting the campaign on Facebook we will share stories of other people who went ahead despite odds and did a great job as sports persons/entrepreneurs.
Some of these folks could be directly impacted by XYZ Steel’s programs. We will also about such idols from previous generations.
3. YouTube: Interesting interviews/behind the scenes type videos about the entries can be shared to promote the campaign and seek more participation
Execution on Social Media
Interest Related campaigns are one of the easiest ways for a brand to generate an instantaneous connect with its TG. We have to choose a “Social Media Object” that the youth can relate to.
Metal/Heavy Metal is a niche genre that a lot of today’s youth can relate with.
We will start with a campaign around metal Music and over a period of time extend it to match/reflect the values of “XYZ Steel”
Social Media Campaign:Interest Related
• The School of Metal or Metal House :
Interest Related Campaign
METAL
• An online community oriented campaign which will start grounds up from various Social Networking platforms and eventually go offline. This campaign will also help in changing the perception of ‘XYZ Steel’ amongst the youth.
The School of Metal
Facebook(School of Metal Page)
Blog YouTube
• 1. Facebook: A customized facebook page will be created. Themed tabs will be used to create interactivity. Apart from promoting the campaign we will share interesting content around metal music such as popular trends, trivia etc. We will also do various activities/contests to drive awareness and engagement
Execution on Social Media
2. Blog: A metal music blog will be a one of its kind web property for metal lovers from India. We will discuss various bands and performers from this space, share interesting videos and build a community of passionate metal fans.
3. YouTube: Interesting interviews/behind the scenes type videos about the entries can be shared to promote the campaign and seek more participation.
Execution on Social Media
Thank Youwww.shack.co.in
Disclaimer: The name XYZ Steel is purely fictitious and is used only for indicative purpose. Resemblance of the name to any corporation is purely co-incidental.