xlri cv manish kumar
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PROFESSIONAL SUMMARY
A multi-skilled professional with 7 years of progressive experience in Business Excellence, Strategic Planning and Quality Management in Tata Group. Offering a strategic blend of skills acquired from high-involvement exposure to diverse Business Processes intertwined with a commendable academic background. Core competencies in the areas of Business Excellence, New Product Development, Project Management, Quality Management, Supply Chain Management, Operations Management and Marketing Management offer a meaningful fit into the end-to-end value-chain of the organization.
CAREER OBJECTIVE
To overcome business challenges and deliver mission-critical results by applying systems perspective combined with analytical, problem-solving and interpersonal skills in leading and innovating the business and operational strategies of the organization.
EXPERIENCE: KEY HIGHLIGHTS
2003–2010: Telco Construction Equipment Co. Ltd. (Telcon: A Tata-Hitachi JV), Jamshedpur
Senior Manager, Quality Assurance
Improved Product and Process Quality to provide world-class Constructive Solutions to the customer by
leveraging TBEM (Tata Business Excellence Model), TPM, and QMS.
Managed and developed a team of 10 professionals in two plants (Jamshedpur & Kharagpur) to deliver
Excellence in Quality and customer-delight.
Performed analytics and execution of improvement initiatives in the areas of Process Management and
Customer Driven Excellence (CDE).
Developed 9 New Products (e.g., dumper, compactors, motor graders, etc.) as a member of different NPI
projects.
Actively contributed in achieving Business & Quality Objectives as a member of several Projects and CFT’s,
notably, Gameplan 2015 (CFT for Long-Term Organizational Strategic Planning), CCAT (Customer Complaint
Analysis Team), CRISP Project (Cost Reduction Initiative for Sustained Profitability), etc.
Improved product and process quality continuously by emulating Best Practices of Tata Group and leveraging PFMEA, Process Bench-Marking, HHH (Hitachi Hand-Holding), DMAIC, Kaizen.
Improved Supplier products & processes in terms of cost and quality by actively engaging them in product
development process (APQP).
Carried out Warranty & Defect Analysis to develop closed-loop corrective and preventive actions using PDCA-I,
7QC & 8D tools.
EDUCATION
Duration Degree Institute CGPA
2010–11 Post Graduate Diploma in General Management (Concentration Areas: Operations & Marketing)
XLRI, Jamshedpur In Progress
2010-11 International Diploma in Supply Chain Management
International Trade Centre, Geneva
In progress
1999-2003 B. Tech. (Mining Machinery Engineering) Indian School of Mines, Dhanbad
4.55 (on 5.00 scale)
MANISH KUMAR B-35, GMP Residence, XLRI, C. H. Area (E), Jamshedpur – 831035 Phone: (+91)9955133737, (0657)3982535 E-mail: [email protected], [email protected]
KEY PROFESSIONAL ACHIEVEMENTS
Carried out Risk-Analysis of QA function as part of SOX implementation and integrated the same with Enterprise
Risk Management System.
Implemented TPM-QM Pillar in Telcon- Jamshedpur as a member of TPM Implementation Team and managed
the groundwork for its implementation in Telcon’s new plant at Kharagpur.
Implemented OHSAS 18001 in Telcon- Jamshedpur and assisted in its implementation in Telcon’s Dharwad
Plant.
Implemented QMS, SAP R/3- QM Module and QM Infrastructure in Telcon's new plant at Kharagpur.
Planned and developed a versatile Machine Test Track in Telcon- Kharagpur Plant.
Improved customer satisfaction by reducing commissioning defects by more than 20% in two years.
Achieved 40% reduction in defect occurrences in 1 year by gap identification, mitigation and process re-
engineering.
Achieved 15% reduction in the cost of production of dumpers as a member of CRISP.
Achieved 28% reduction in the cost of production of compactor (VM3).
Developed VQRS (Vendor Quality Rating System) to evaluate the overall performance of Suppliers on Quality
parameters.
Devised parameters for Quality-linked component of wages of workmen and Supervisors.
OTHER SALIENT ACHIEVEMENTS
Awarded by CEO for notable contribution in CDE (Customer Driven Excellence) and BE (Business Excellence).
Certified for conducting internal audits of ISO 9001-2000.
Trained for TPM and OHSAS 18001-2007 implementation.
Contribution in CSR:
o Continuous active involvement in organization-wide fund-raising for contributing in the welfare activities
of the NGO: R P Patel Chesire Home, a home for the autistic and spastic children.
o Demonstrated active involvement in organization-wide commodity and fund-raising for contributing in
the relief pool for the flood-hit areas of Bihar in 2008.
o Provided help to the special-needs kids of “Asha Kiran” School in Jamshedpur.
Achieved “Silver” standard in Business Excellence Leadership Program (BELP) based on Tata Business Excellence
Model (TBEM, adapted from Malcolm Baldridge National Quality Awards Program, USA) – 2008.
Awarded Yule’s Medal by The Mining, Geological & Metrological Institute of India (MGMI) for Excellence in
Academic Performance – 2003.
Awarded Gold Medal by ISM for Outstanding Academic Performance in B. Tech. – 2003.
Accorded “University Blue” for commendable performance in sports in ISM, Dhanbad (1999-2002).
PERSONAL DETAILS
Date of Birth: March 1, 1978 Languages: Hindi, English Permanent Address: C/O Chandan Kumar, Moh. - Noongola, SDO Road, Hajipur, (Vaishali, Bihar) - 844101. Linked-in Profile: http://in.linkedin.com/in/manishkumarsinha