xerox today2009

Xerox Today

An Executive Overview

©2009 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation. All rights reserved.

Who we are

With sales of $17.6 billion, we are the world’s largest technology and services company specializing in document management.• 2008 revenue: $17.6B• Fortune 500 ranking: No. 144• NYSE: XRX• Employees: 57,100 worldwide

• History: Founded in 1906as The Haloid Company• Headquarters: Norwalk, CT

In Fortune’s 2009 ranking of the World’s Most Admired Companies, Xerox is ranked No. 1 in the computer industry.

Xerox around the world

• Portugal• Spain• Sweden• Switzerla

nd• UK

• Austria• Belgium• Denmark• Finland• France

Europe

Developing Markets

• Africa • Eastern Europe• Latin America • Middle East• South Asia• Russia

• Germany• Greece• Holland• Italy• Norway

North America• Canada• United States

Fuji Xerox (joint venture)

• Asia Pacific• Australia• New Zealand

What we do

For more than a half a century, Xerox has been in the businessof making it easier to get work done.

Our job has never been more important than it is today as the world gets even more lost in information.

Xerox has kept pace with innovations that help your business clear the path between paper and digital content…cut through the clutter and…make information relevant again.

Letting technology do more for less.

Xerox’s office services typically save customers up to 30%on document-related costs.

Multifunction printers help eliminate the need for desktop printers, copiers, scanners and fax machines. The result: less technology = less cost and less impact on the environment.

Dow Chemical consolidated 15,000 printers into 5,500 and is saving $21 million over 5 years.

Letting technology do more for less.

“Managed Print Services (MPS) is the ability for the service provider to take primary responsibility for meeting the customer's office printing needs, including the printing equipment, the supplies, the service, and the overall management of the printer fleet.”

Source: Gartner

Gartner’s Magic Quadrantranks Xerox on top for MPS offerings and delivery.

Xerox is the industry leader in managed print services.

Cutting through the clutter.

Xerox’s color printing systems make it easy to go from generic to custom.We make communicating in color as affordable as black and white, yet with greater impact.• When words or images are in color on a printed page, readers have

an

80% increase in finding the most important information

and a 78%increase in remembering the most important information.

The Maine Office of Tourism increased responserates by more than 24 percent and revenue by more than 23 percent when they used Xerox digital printing systems for personalized marketing.

What we can do for you

• Office solutions • Enterprise print services• Communications and business process outsourcing• Production printing

Office Solutions

We have the right office printer and services for any business, from small to large.• Multifunction systems, color and black-and-white, that

combine printing, copying, faxing and scanning.

• Color network printers, solid ink and laser.

• Digital copiers and fax systems.

• Software to streamline how information is stored and shared.

Gartner ranks Xerox as a leader inits “Magic Quadrant” reviews for both managed print services andmultifunction systems.

• Simplify document processes and reduce related costs.• Analyze and improve office productivity and use of document

technology.• Manage your office equipment and supplies regardless of

manufacturer or model. • Improve commercial print operations through document

outsourcing to boost sales and profits.• Save you time and money on print-related processes.

Enterprise Print Services

We help our customers through our consulting and outsourcing services.

We received the J.D. Power and Associates recognition for Certified Technology Service and Support certification for the third year in a row. It is one of the customer service industry's highest recognitions.

Communications and Business Process Outsourcing

We help you improve the effectiveness of how you communicate with your stakeholders.• Make information easier to manage through digital imaging, archiving,

indexing, and retrieval.• Manage the creative design process from concept through delivery and create

cross-media direct campaigns.• Mitigate risk, control costs, and manage complex legal documents through

Xerox Litigation Services. • Simplify product documentation - creation, translation and localization,

content management, production and distribution.• Apply our Lean Six Sigma expertise to improve workflow and productivity.

Our investment in innovation

Innovation keeps us in the forefront of our industry.

We received the U.S. National Medal of Technology, "recognizing over fifty years of innovation…”

• Broadest portfolio of documents systems, software and solutions in industry.

• Five percent of revenue dedicated to R,D&E.• 55,000 worldwide patents*.• Four R&D centers: U.S., Canada, Europe.

*Earned in partnership with Fuji Xerox

Securing technological leadership

Maintaining leadership in innovation• Launched 80 products in last 3 years

Developing new technologies for the future• Color inkjet technology

– 1,500+ inkjet patents; 800+ issued in last 5 years– Wide format and continuous feed presses– Award winning solid ink printers/MFPs: Scaling in 2009– Future pipeline: Xerox cured gel ink

• Document management technologies– Broadest set of integrated software– Extensible Interface Platform– Smarter document technologies

Large EnterprisesImproved cost &

productivity

Graphic ArtsRevenue &

profit growth

SMBCost effective &

easy to use

Technology

Mono & Color

Software & Solutions

Printers•PhaserTM

MFPs•PhaserTM Desktop•WorkCentreTM

Production•DocuColor®

• iGen®

•NuveraTM

Continuous Feed& Wide Format

XPIM

EIP SolutionsPrintMarketPort

DocuShare®

XOSDocument LinksSM

ProfitAcceleratorTM

FreeFlowTM

XMPieTM

DocuShare® Express

CustomerNeed

PagePack®

Broadest technology to meet customer needs

Lean Six Sigma: the way we work

• The quality and efficiency-driven approach to our global operations

• Lean Six Sigma trained Xerox professionals deliver millions of dollars in savings each year for our company and for our customers

• Improves our work processes and yours through fact-based, disciplined decision-making and measurable outcomes

• Creates growth opportunities while improving productivity

Aliant, a leading U.S. telecom provider, used Lean Six Sigma to improve its billing process resulting in a 30 percent reduction in customer billing inquiries.

• Climate protection• Preserving biodiversity and the world’s forests• Preserving clean air and water• Preventing and managing waste

Environmental sustainability

We became the first technology company to be named a Performance Track Corporate Leader by the U.S.Environmental Protection Agency — one of only five companies named an EPA Corporate Leader.

Our core values

• We succeed through satisfied customers.• We deliver quality and excellence in all we do.• We require premium return on assets.• We use technology to develop market leadership.• We value our employees.• We behave responsibly as a corporate citizen.

Xerox’s high ratings for solid citizenshipearned us listings on the FTSE4Good Index Series and on the Dow Jones Sustainability North America Index.

xerox today2009

Documents

xerox litigation services

xerox digitalprinting

outsourcing services

xeroxs office services

gartner ranks xerox

services company

office equipment

office productivity