xerox exchange newsletter version 4, issue 1 (pdf, 1.5mb) · checks, certificates, ......

Volume 4 | Issue 1 | January ’07

CEO Anne Mulcahy Reflects on Another Strong Year

With fourth quarter profit up 19%, increased post-sale revenue, $1.1 billion Xerox shares repurchased and a strengthened product portfolio, 2006 was a solid year by almost any measure. Read more.

Making Documents More Secure

MicroText™ Specialty Imaging Font is microscopic, to help make documents with personal information, such as birth certificates, personal identification papers and checks, even harder to forge. Read more.

Check Out These Innovations

Recent product developments continue Xerox’s mission to help you save time, save money, make your documents safer, and make your business more successful. Read more.

Paper That Erases Itself May be Perfect

Xerox scientists have invented a way to make prints whose images last only a day, so that the paper can be used again and again – which could lead to a significant reduction in paper use. Read more.

Xerox Earns Environmental Award

Xerox is one of the recipients of the third annual New York State Environmental Excellence Awards for outstanding efforts in environmental innovation, sustainability and partnerships. Read more.

Case Study: ASG Software Solutions

Xerox helps ASG Software Solutions, a global provider of software solutions, to mobilize its resources, boost productivity and enhance performance through the intelligent use of technology. Read more.

Seven Useful Tips for Greening Up Your Office

The world is going “green” and getting greener. Here are seven ways you and your office can manage your documents – and paper – more efficiently. Read more.

208 Product Award and a Citation from J.D. Powers

Xerox’s total product awards in 2006 stand at 208. And Xerox is the first company ever to achieve J.D. Power and Associates’ Technology Service and Support Certification two years in a row. Read more.

Case Study: Hayward Unified School District

Teachers can now use an interactive, Internet-connected whiteboard, visit an online news site and print out color copies of a breaking story for every student.Read more.

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Letter from the CEO

We just announced our fourth quarter financial results, which include adjusted earnings of 38 cents per share. That’s up 19 percent year-over-year and a little ahead of our expectations. It was another solid quarter for Xerox. You can find details at http://www.xerox.com/investor.

Our fourth quarter performance put a nice exclamation point on a good year for the company. Just about everywhere you look, our performance reflects the positive track Xerox is on to create value for all our stakeholders. We met our full-year expectations on earnings growth, increased post-sale revenue, and strengthened our industry-leading portfolio of products and services. We acquired companies that broaden our share of the fast-growing document management and production color printing markets. We managed our operations efficiently, giving us the flexibility to compete effectively while delivering value for shareholders. We returned to investment grade and bought back $1.1 billion of Xerox shares.

Perhaps most importantly for you, we continue to invest in our future. Our continued investment in innovation led to the launch of 14 products in 2006 that together earned 208 industry awards. We expect to more than double the number of product announcements this year. About two-thirds of Xerox’s equipment sales come from products launched in the past two years. Thanks to our scientists and engineers, the future is bright as well. Last year, the Xerox innovation community received 558 U.S. utility patents. That’s up 27 percent over the previous year. Fuji Xerox received an additional 255 U.S. utility patents, bringing the Xerox total to 813. You can be sure we’ll continue to invest – it’s all part of our mission to continue to earn your business.

In this issue of exchange, you’ll find articles on how we helped the Hayward Unified School District enhance student learning; innovations coming out of the Xerox labs; tips on green practices for the office; and much more.

As the name suggests, exchange is a two-way communications vehicle. We’d love to hear from you. If you have a comment, question, or suggestion, just click on feedback.

Thanks for your business. We all feel honored that you have placed your trust in us – and we’re focused on continuing to earn that trust.

Sincerely,

Anne M. MulcahyChairman and CEO

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Microtext Font Will Help Make Documents More Secure

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Xerox scientists have developed a font so small that you need a magnifying glass to read the words. Just 1/100th of an inch high, the new MicroText™ Specialty Imaging Font is designed to help make documents with personal information, such as birth certificates, personal identification papers and checks, even harder to forge.

Microscopic words are already hidden in the design of credit cards, checks and currency as a deterrent to counterfeiting. For instance, the “dots” in the border next to Andrew Jackson’s right shoulder on current $20 bills are really the tiny words “The United States of America 20 USA 20 USA.” Now, by individualizing the tiny letters and numbers, Xerox’s innovation takes document security to the next level of effectiveness.

“Microprinting variable information makes individual-ized documents – whether they are birth certificates, drivers licenses, pay checks or transcripts – even more time-consuming to replicate,” says Reiner Eschbach, a research fellow in the Xerox Innovation Group. “Adding that extra layer of security is a barrier to counterfeiters that makes the document even more secure.”

The new Xerox font takes advantage of improvements in digital printing technology and the ever-improving image quality delivered by the current generation of Xerox digital printers. The microscopic printing is so fine that when a 100-page book is converted to the MicroText font, it can be printed on a standard 8.5” x 11” sheet of paper.

Microprinting is one of several specialty imaging technologies Xerox scientists have developed that make it easier for a suspicious recipient to tell which checks, certificates, or other printed materials are authentic. The new specialty font has been unveiled in the new Xerox FreeFlow® Variable Information Suite 5.0 software that Xerox sells to commercial printers that produce personalized documents.

Xerox Innovation At WorkXerox conducts work in color science, computing, digital imaging, work practices, electromechanical systems, novel materials, and other disciplines connected to the company’s expertise in printing and document management. Xerox brings its inventions to business by embedding them in Xerox products and solutions, using them as the foundation for new businesses, or licensing or selling them to other entities. For more information, visit www.xerox.com/innovation.


Case Study: Multifaceted Improvements Bring a Global Company Closer to Home

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ASG Software Solutions provides businesses

around the world with world-class software

solutions and services for the management of

metadata, applications, operations, content,

performance, security and infrastructure.

ASG enables clients with both mainframe

and distributed environments to mobilize their

resources, boost productivity, and enhance

performance through the intelligent use of

technology. Founded in 1986, and headquartered

in Naples, Florida, ASG has more than 900

employees in 65 offices worldwide.

The ChallengeASG’s Central Operations Department provides its employees digital print solutions from three U.S.-based in-plant operations. Central Operations also manages more than 65 office print devices worldwide and directs all digital scanning, document creation and storage. Its print-production capability needed to upgrade its capacity for color, black-and-white and large-format documents. ASG was also looking to create a uniform office imaging solution for all its offices.

The SolutionTeam Xerox provided a winning solution with the addition, in its three in-plant centers, of a DocuColor® 6060, a Xerox 4110™ copier/printer with full bindery capacity, a DocuColor 2045 upgraded with a high capacity stacker and a new DocuColor 12. For its general corporate imaging needs, ASG is installing WorkCentre® networked multifunction devices in its office locations, so print jobs will be able to be fulfilled at the plant closest to where the documents are needed, which will reduce inventory and shipping costs.

DocuColor® 6060

Xerox 4110™

DocuColor 12

DocuColor 2045


Case Study: Multifaceted Improvements Bring a Global Company Closer to Home (cont’d)

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The BenefitsThe addition to now having a full range of print capabilities, Central Operations has the color-volume capacity it sorely lacked. Inline bindery, high volume black and white, and high volume scanning capacity have satisfied the operation’s needs for single color output and document management input. Xerox multifunction devices in its global offices as the company grows are a key strategy in satisfying traditional copy, print, and fax needs. And the scanning-to-network option makes possible ASG global network document sharing in just minutes.

Craig D. Bamberg, Director of Central Operations for ASG, explains his relationship with Xerox this way: “We have been a ‘Xerox House’ during my eight years with ASG. In my mind, Xerox has bridged the gap between traditional offset and digital printing. Xerox is an innovator, never an imitator.”


Innovations in Color,Multifunction Printing and Security

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Xerox Launches Its Most Affordable Desktop Color Multifunction PrinterXerox continues to expand its line of products for small businesses with two low-cost printers that are priced to replace business inkjet printers.

The Phaser® 6110 is a desktop color laser printer and multifunction printer designed to replace not only business inkjet printers but also all-in-one devices that require costly supplies. For fast, high-quality printing, there’s the Phaser® 3124 compact black-and-white laser printer.

With a starting price of $349, the Phaser 6110 is Xerox’s most affordable desktop color laser printer/MFP. It comes in four configurations and prints up to four pages-per-minute (ppm) in color and 17 ppm in black and white. Customers can choose between direct connect or network-ready. One multifunction model includes color copying and scanning; the other is an advanced MFP model with fax capabilities. Weighing only 45 pounds, the Phaser 6110 MFP is one of the smallest and lightest color laser MFPs on the market.

For small offices that need fast printing on a budget, the Xerox Phaser 3124 black-and-white laser printer prints up to 25 ppm and is priced at $179. It comes

with a 250-sheet paper tray to deliver quick printing without

interruption, and it prints on a wide range of media, including envelopes,

labels, transparencies and cardstock.

The Phaser 6110 and Phaser 3124 are available in the U.S. through Xerox direct marketing reseller partners, such as CDW, Insight, PC Connection, PC Mall and Zones Inc. They are also available online at www.xerox.com/direct.

Making It Easier to Customize Multifunction Products and Add Security FeaturesTo expand the productivity and security of its office multifunction printers in areas such as legal, finance and healthcare, Xerox introduces the Extensible Interface Platform™. It enables independent software vendors and partners to develop customized programs for an enhanced version of Xerox WorkCentre® and WorkCentre Pro® 200 series multifunction digital printers, which already include new scanning and network management features.

Phaser® 6110

WorkCentre Pro® 200 Series

Phaser® 3124

The WorkCentre Pro version of the platform includes a customizable display panel, touch-screen or user interface that provides access to all of the system’s functions. Just as you can customize your PC desktop to highlight the most used tools and files, IT managers can now customize Xerox multifunction systems’ touch-screens to feature the tools their workers use most.


Innovations in Color,Multifunction Printing and Security (cont’d)

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For example, a hospital may now customize the systems’ touch-screen to help better manage patient forms by touching an icon on the display to access the hospital’s Web-based document management system and browse a list of patient forms. The worker might then scroll through the list – which is updated instantly – and preview and print documents. Another program could be used to scan patient records and store them in a variety of secure repositories.

The customizable display panel is HTML-based, which makes it as easy to program as a Web page. The user interface can be coded to add graphics, animated content or Internet access. IT departments can use the software platform to configure Xerox printing devices for an entire business, a specific department or an individual user – all from a central server.

The Xerox Extensible Interface Platform is first being made available on an enhanced version of Xerox’s WorkCentre and WorkCentre Pro 200 series departmental multifunction systems. Ranging in speed from 32 to 75 pages-per-minute, the upgraded systems add new security features such as 802.1X compliance, a standard from the Institute of Electrical and Electronics Engineers (IEEE). In addition, Xerox’s On Demand Image Overwrite feature, which electronically shreds data on the system’s hard drive, can now be scheduled to occur at the same time every day, generally after hours.

New scanning features are also available. “Scan to Home” automatically sends scanned files from the MFP to a worker’s personal folder, such as “My Documents,” for simple and secure electronic document storage.

The systems are offered through the Xerox direct sales force, authorized sales agents and TeleWeb sales channels. The Xerox Extensible Interface Platform will be made available on future WorkCentre multifunction systems. For more information about Xerox office products and services, visit www.xerox.com/tr/office or call 800-ASK-XEROX.

Price-breaking High-Speed Production and Departmental Scanners The Xerox DocuMate™ 752 is a new high-speed production scanner, rated at 50 ppm and 100 images per minute in portrait mode, with a suggested price of $4,995.

The Xerox DocuMate 752 and the DocuMate 752 with VRS Professional enable a scanner to capture challenging documents – such as those printed on security paper, recycled paper, wrinkled paper or thermal paper – and deliver perfect scans automatically.

The Xerox DocuMate 752 comes bundled with ScanSoft® OmniPage Pro software that enables users to scan to searchable PDF. This makes it cost-effective to convert paper documents to PDF, while simplifying how people distribute documents and search, link, select/copy and index the text.

Xerox DocuMate 7502


Innovations in Color,Multifunction Printing and Security (cont’d)

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From small- to mid-sized companies to larger corporate departments, the DocuMate 752 production scanner offers effective ways to index large volumes of documents such as medical forms or real estate documents and import them to a content management solution or archive them.

Xerox also has launched the DocuMate 632 depart-mental scanner with VRS Professional for $2,295. The Xerox DocuMate 752 with VRS, the DocuMate 752 with VRS Professional and the DocuMate 632 with VSR Professional will be available in the first quarter of 2007 in the U.S. through distributors such as Cranel, D&H, Ingram Micro, NewWave, Tech Data, solution providers (VARs) and online retailers including www.xeroxscanners.com.


Temporary Documents Perfect for Experimental Paper that Erases Itself

Xerox scientists have invented a way to make prints whose images last only a day, so that the paper can be used again and again. The technology, still in development, blurs the line between paper and digital documents, and could lead to a significant reduction in paper use.

Xerox estimates that as many as two out of every five pages printed in the office are for what it calls “daily” use, like emails, Web pages and reference materials that have been printed

for a single viewing. The experimental printing technology, a collaboration between the Xerox Research Centre of Canada (XRCC) and PARC (Palo Alto Research Center Inc.), could someday replace printed pages that are used for just a brief time before being discarded. “Despite our reliance on computers to share and process information, there is still a strong dependence on the printed page for reading and absorbing content,” said Paul Smith, manager of XRCC’s new materials design and synthesis lab. “Of course, we’d all like to use less paper, but we know from talking with customers that many people still prefer to work with information on paper. Self-erasing documents for short-term use offer the best of both worlds.”

While potential users have shown an interest in transient documents, there is still much to be done. “This will remain a research project for some time,” said Eric Shrader, PARC area manager, industrial inkjet systems. “Our experiments prove that it can be done, but this is only the first to developing a system that is commercially viable.” Xerox has filed for patents on the technology, which it calls “erasable paper.” It is currently part of a laboratory project that focuses on the concept of future dynamic documents.

Temporary documents are part of Xerox’s ongoing investments in sustainable innovation – or “green products” – that deliver measurable benefits to the environment. These include solid ink printing technology, which generates 90% less waste than comparable laser printers, more energy-efficient printers, copiers and multifunction devices, and other paper-saving innovations.

A wholly owned subsidiary of Xerox, PARC embeds its inventions and innovations in the products, solutions and services of its strategic sponsors and then uses them as the foundation for licensing them to technology customers or creating new businesses. For more information about PARC, visit www.parc.com.

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Xerox Research Centreof Canada


The New York State Department of Environmental Conservation has named Xerox among six winners of the third annual New York State Environmental

Excellence Awards for outstanding efforts in

environmental innovation, sustainability and partnerships.

Xerox’s Webster campus was recognized for its product stewardship and sustainable manufacturing. Xerox has pioneered the practice of converting end-of-life electronics into new products and has developed a process to maximize the potential for material recycling. The company has also improved awareness of its recycling program, which has resulted in an overall plant site reuse/recycle rate of 81% for all materials used in the Webster facility.

DEC established the awards program in 2004 to recognize New York’s environmental and conservation leaders who are solving environmental challenges by using innovative and environmentally sustainable practices or creative partnerships.

From a competitive field of entries in 2006, applications were reviewed for technical merit by DEC staff and an advisory committee that included representatives from academia, business, government, citizen organizations, and environmental and conservation groups.

To learn more about the Environmental Excellence Awards program and the award winners, click here.

For information about Xerox’s environmental, health and safety programs and policies, go to www.xerox.com/environment.

Xerox Earns New York State Environmental Award

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1. Use less paper.The Environmental Protection Agency estimates it takes 10 times more energy to manufacture a piece of paper than to make a print or copy.• Make two-sided prints and copies. On most Xerox

equipment you can make this a default setting.• Print multiple images per page.• Print on demand, creating documents only in the

quantity and at the time you need them.

2. Recycle the paper you use, and use recycled paper.

• Install bins in several office locations to collect paper for recycling or for reuse.

• Purchase recycled paper. It can meet the same performance specifications as non-recycled paper.

3. Reach for the ENERGY STAR®.• Upgrade old products

with more-efficient ENERGY STAR products, which automatically shut off or power down when not in use, significantly reducing electricity.

• Save even more energy by shortening the idle time before the device enters sleep mode.

How Green is Your Office?For a “greener” world, here are seven tips for managing documents – and paper – more efficiently.

4. Replace standalone office products with multifunction systems.

• A multifunction system that performs all the same functions as a copier, two printers and a fax machine consumes only half the energy as those devices separately.

• If the multifunction system replaces products that are not ENERGY STAR qualified, these savings can double.

5. Return print/copy cartridges and supplies for recycling.

• Never throw a used toner cartridge away. They can have multiple lives or be recycled. Xerox provides customers with prepaid postage to return cartridges for reuse and recycling at www.xerox.com/gwa.

• Consider using solid ink printers, which eliminate cartridges altogether and generate about 90% less waste than a typical color laser printer.

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6. Find office equipment with remanufactured or recycled parts.

• Xerox devices with remanufactured parts and components have the same quality standards as new devices and eliminate waste by not going to landfills.

7. Scan and send.By decreasing the need to fax or mail documents, scanning helps eliminate paper inventory, saves phone and postage costs, and reduces the environmental impact of sending paper by air or ground transportation.• Paper can easily be shared electronically using

scanning features built into office systems.• Scan documents into your system and email them

to all the appropriate recipients.• Keep a copy in your digital files.

How Green is Your Office? (cont’d)

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Xerox recently earned nine awards for its color printers and multifunction products from two leading independent test and research organizations – bringing its total number of 2006 worldwide product awards to 208.

In its 2007 Color Copier Guide, Better Buys for Business, a leading industry authority on office imaging equipment, awarded five top “Editor’s Choice” designations to the Xerox WorkCentre® 7132, WorkCentre 7655 and WorkCentre 7665 color multifunction systems, along with the DocuColor® 240 and DocuColor 250 color multifunction systems. The Xerox Phaser® 7760 color laser printer was also honored with an “Editor’s Choice” designation in the 2007 Laser Printer and Business Ink Jet Printer Guide. The awards are based on the evaluation of hundreds of models from major competitors, feedback from customers, hands-on testing, and in-depth user surveys.

2006 Yields 208 Product Awards and Citation from J.D. Power

Xerox also received four “Pick of the Year” awards from Buyers Laboratory Inc. for its scanners, color printers and multifunction systems – including DocuShare, DocuMate, Phaser and WorkCentre lines – and for

its high-speed digital production technology such as that used in the Xerox iGen3® Digital Production Press and Xerox Nuvera® 100 and 120 Digital Production Systems.

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WorkCentre® 7132 WorkCentre® 7655/7665

DocuColor® 240/250 Phaser® 7760

Xerox iGen3®

Digital Production Press

Nuvera® 100 and 120 Digital Production Systems


In the U.S. alone, Xerox office and production offerings received more than 93 awards and positive ratings in major industry publications and testing firms including: InfoWorld, Graphic Design USA, eWeek, Government Computer News, Computer Reseller News and PC Magazine. The company also has been recognized for knowledge management, innovation, diversity, ethics, workplace issues, environmental programs and leadership.

First Time Ever: Second Consecutive Certification for Excellence from J.D. Power Xerox is the first company to achieve J.D. Power and Associates’ Technology Service and Support Certification two years in a row for excellence in customer service. Xerox was honored for continuing to deliver quality technical support for its portfolio of network printers, multifunction systems and digital copiers as well as high-end digital printing presses.

J.D. Power and Associates – a leading global marketing information firm that tracks customer satisfaction and product quality – evaluated Xerox’s customer service on-site, over the phone and online. As part of the evaluation, auditors conducted several comprehensive visits to Xerox’s North American call centers and surveyed hundreds of customers. Xerox scored nearly 10% above the industry benchmark.

Said one long-time customer, Phil Schmidt, president of Great Originals Inc., an Alaska-based full-service digital printer, “In a time when so many companies are concerned only with making a sale, Xerox has always approached us, over the last 18 years, in a way that made us feel like we were strengthening a long-term relationship, not just closing a deal.”

2006 Yields 208 Product Awards and Citation from J.D. Power (cont’d)

The J.D. Power and Associates certification process has been developed jointly with the Service & Support Professionals Association, an industry trade group for technology professionals. Award criteria include a set of rigorous best practices in field service and telephone and online support. New metrics were added this year to each section.

For more information on Xerox products and services, visit www.xerox.com or call 800-ASK-XEROX.

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Case Study: Making the Grade with Online Learning

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Serving over 24,000 students of diverse cultures,

heritages, languages, and economic conditions,

the Hayward (California) Unified School

District is comprised of twenty-five elementary

schools, five middle schools, three high schools,

an alternative high school, an English language

center, an adult education center and a child

care center for pre-school children.

The ChallengeThe Hayward teachers wanted the ability to adapt their daily lesson plan based on current events and, at a moment’s notice, provide students with color printouts supporting the day’s discussions.

The SolutionWith the help of Xerox, a teacher can now use an interactive whiteboard that is connected to the Internet, visit an online news site and print out color copies of a breaking story for every student.

As part of its online learning center known as e-District, Hayward is using more than sixty Xerox WorkCentre® color multifunction systems and Xerox DocuShare® enterprise content management software built around a free citywide wireless network and Web portal. e-District allows teachers to use an interactive whiteboard to create lessons with embedded images and other visuals that generate excitement in the classroom. It also helps tailor lesson plans to react to students’ queries and interest areas, and they instantly provide supporting printed material.

Xerox DocuShare software, which works with the e-District portal, enables teachers to save and share documents and multimedia files. Faculty and administrators across the city can access the curriculum files through the e-District portal and check them against California state testing standards.


Case Study: Making the Grade with Online Learning (cont’d)

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Materials can also be sent from the portal to the print center, where Xerox has provided a range of systems for the district’s high-volume printing needs, including the Xerox DocuColor® 250 color copier-printer and Xerox 4110™ production system. The equipment is used to print student materials, report cards, calendars, newsletters and mailers.

The Benefits“Xerox presented itself as a true partner to our IT staff and proved that it understood not only our infrastructure but also our vision for a high-tech learning center,” said Patrick J. Simon, chief information officer for the District. “It delivered a solution that works seamlessly with our other technology investments – a key factor in the success of our e-District portal.”

Hayward is also using its Xerox WorkCentre multifunction devices to scan all hardcopy student records, which date back to 1950, and save them as digital files in a Xerox DocuShare online repository. This will free an entire room currently dedicated to these records and spare hours of searching. The district plans to make student information available through the e-District portal later this year, which will provide parents secure access with password protection to their child’s complete academic profile.

DocuColor® 240/250

Xerox 4110™ copier/printer


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