xe series overview - xorcommajor benefits of completepbx web-based interface for easy implementation...
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www.xorcom.com
Business Telephony Solutions
CompletePBX
www.xorcom.com
What is CompletePBX?
• A comprehensive business-grade VoIP telephony system fully supported by a single manufacturer.
• A single product line of varying hardware configurations optimized to support communications requirements of businesses from 30-1500 users.
www.xorcom.com
Major Benefits of CompletePBX
Web-based interface for easy implementation and management
Enterprise-class communication features, unified communication options and basic call center functionality are standard, with
no per user license fees
Modular support for PRI, BRI, FXO and FXS telephony interfaces
Interoperability with SIP standard endpoints, including flexible tool for adding new vendors/models
.
Built-in mechanisms to regulate access for heightened security
Hospitality-ready integrated solution that interfaces with leading property management systems (PMS)
Easily tailored to suit a wide variety of vertical markets: e.g., healthcare; legal; manufacturing; car dealerships; campuses; consultants; contractors
Open application programmable interface enabling easy integration of third party products
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Standard Features in CompletePBX
Administration Security Interfaces & Integration System Economy
User Experience Unified Communications Call Center Features
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User Experience
• Basic Call Features • Call back • Call forward (busy, no answer,
unconditional) • Call parking • Call pickup • Call waiting • Camp on • DISA (Direct Inward System Access) • DND (do not disturb) • Find me / Follow me • Transfer (blind, attended) • Voicemail
• Caller ID • Customization (incoming/outgoing) • Display • Lookup • Blocking • Routing • Screening • On Call Waiting
• CDR (Call Details Record) • Corporate phone books • Direct Inward Dial Numbers (DIDs) • Inbound/Outbound fax support • Language support • Message Waiting Indicator (MWI) • Short-code dialing • Speed Dial • User-friendly Web interface • Video calls • Voicemail-to-email • Wake-up Calls / Reminders
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Unified Communications
• Audio conferencing
• Call recordings access
• Corporate phone book
• Disaster recovery
• Fax-to-email
• Instant messaging/chat
• One number reach
• Operator panel (switchboard)
• Paging and intercom
• Presence
• Short-code dialing
• Survivability
• Video conferencing
• VMX Locator
• Voicemail to e-mail
• Web access to voicemail, fax, and recordings
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Call Center Features
• Call monitoring
• Call queues
• Call recording
• Caller Name Lookup
• CDR (Call Details Record)
• Click-to-call
• Conferencing (on-the-fly)
• Hot desking
• Hunting groups
• Instant messaging/chat
• IVR / Auto-attendants
• Pick-up groups
• Presence (agent status)
• Queue priorities
• Ring group strategies
• Statistical reporting
• Time-based routing
• Visual switchboard
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Call Statistics Module Comparison
• Lite & Pro • Answered
• Unanswered
• Distribution
• Service-level
• Charting
• Import/Export
• Pro Only • Real-time
• Queue Summary
• Call Waiting Detail
• Agent Status
• Search • CallerID
• Agent
• Queue
• Period
• Duration
• Customization
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Administration
• Backup and Restore
• Endpoint provisioning tool
• Feature codes
• Music / Announcements
• Network settings tool
• Pre-defined user roles
• Storage monitoring
• System status screen
• Remote administration
• System-wide speed dial
• Time conditions
• User-friendly Web interface
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Security
• Built-in firewall
• Call encryption (SIP TLS, sRTP)
• Intrusion prevention: detection and blocking
• Customizable user roles
• Limiting or blocking of outbound calls
• PIN-protected outbound calls
• Routing Groups
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Interfaces & Integration
• PRI, BRI ISDN, FXO, FXS
• SIP phones
• Soft phones, smartphones, tablets
• TDM/SIP/IAX trunks
• TDM-VoIP gateway
• I/O ports to enable integration with burglar alarm systems, door openers, etc.
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System Economy
• Advanced dialing rules
• Built-in expansion options: • extensions
• voicemail boxes
• hunt groups
• call center groups
• auto attendants (IVRs)
• Cell phone integration
• Class of Service for extensions
• Disaster recovery
• DUNDI (Peer Lookup)
• Incoming fax detection
• Least Cost Routing
• No per user licenses!
• PIN-protected outbound calls
• PSTN or Digital Failover
• Remote extensions
• Shared voice/fax line
• Voice conference bridges
• Voice conferencing
• VoIP softswitch
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Xorcom CompletePBX Product Families
Product P/N Users* Analog Ports*
PRI Ports*
Concurrent SIP Calls*
CXE4000 1500 960 24 880
Blue Steel CXT3000
1000 800 16 550
CXE3000 CXE2000
1000 200
800 160
16 1
550 85
CXR3000 CXR2000
1000 200
800 160
8 1
325 85
CXR1000 30 16 0 55
* Maximum number; BRI ISDN ports are also supported
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Xorcom CompletePBX Specifications - I
FEATURE/MODEL CXR1000 CXR2000 CXR3000 CXE2000 CXE3000 CXT3000 CXE4000
Max. capacity (users) 30 200 1000 200 1000 1000 1500
Max. concurrent calls (SIP only) 55 85 325 85 550 550 880
Max. concurrent calls (PRI+FXS) 10 45 300 45 480 480 750
Analog ports (FXS, FXO) – Max. 16 160 800 160 800 800 960
Digital ports - BRI ISDN 8
Digital ports - E1/T1 PRI, E1 R2, T1 CAS 1 8 1 16 16 24
Ethernet port(s) 10/100/1000 Mb/s 2 2 2 2 2
Mass storage
16 GB Solid State Drive (SSD)
250 GB HDD
500 GB HDD O O O O O
1 TB HDD 2 or 4
Hot Swappable Disks
Key Included Not supported O Optional
Blue Steel
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Xorcom CompletePBX Specifications - II
FEATURE/MODEL CXR1000 CXR2000 CXR3000 CXE2000 CXE3000 CXT3000 CXE4000
RAID (Multiple Hard Drives)
RAID1 (2 HDDs)
RAID5 (min. 4 HDDs) O
H/W-based RAID Controller
Intelligent Platform Mgmt Interface (IPMI)
Fan redundancy
Rapid Recovery™ O O O
Internal backup and restore
Power supply notification
Front panel LCD and keypad
Front panel USB access
Internal power supply
Swappable power supply
19” chassis 1U 2U 2U 2U 2U 2U 2U
Key Included Not supported O Optional
Blue Steel
