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“operations management”

ASSIGNMENT 2SUBMITTED TO: SIR KAMRAN KHALID

  (MBA - 2K14 – B)

NUST Business School

18/05/2015

Issues I faced as a team member in conducting survey for vocabulary list:

As there were two group members under each single team leader, we were assigned to make a list of vocabulary with synonyms. There were two stages for this task as:

This task was assigned to us on 10-05-2015 @ 11:00 p.m. which were to be completed by 15-05-2015 @ 6:00 p.m. (11-05-2015 @ 12:00 a.m. for stage 1, 15-05-2015 @ 6:00 p.m.). The problems we faced at both stages are as:

1- Communication gap2- Objectives were defined lately (Objectives were decided intercourse.)3- Delay in assignment of task4- Deadlines were not clear5- Task was also not much that clear (Changes in task with time )6- Deadlines were not feasible when you assign task at eleventh hour7- Survey procedure was not clear (What to dig out?)8- No motivation at all in whole task (From team leader side to motivate team members)

I am as a team head……

Introduction of new task:

The task for me as a team leader is to conduct a survey on “Preference of entertainment of students in H12 campus“. This task is assign to me to overcome issues which I faced as a team member. My task is to:

1- Make a survey with consultants2- Make teams to conduct this survey3- Communicate objectives of the task clearly4- Choose the time to conduct survey5- Choose the location to conduct survey6- Choose the time and ways of communication with different team leaders and team members7- Communicate deadlines for the task8- Choose the ways of making this survey more reliable and valid9- Keep in mind the motivation factor

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Stage 1: Making questions of all the words given to your team and entering explanation through sentences

Stage 2: Generating options through surveys

Assumptions:

Following are the assumptions which are important to conduct survey:

1- Main team with 2 consultants including me to design a survey2- Survey of almost 30 questions3- Sample for survey is of about 800 4- Time for survey is eight working days5- Target for the survey is 10 departments of H12 campus with the coordination of respected sir

with other school’s faculty 6- Two team leaders from each (one male and one female)7- Two team members under each team leader8- Four members in audit team from my batch

Objective:

“To find out what are the preferences of NUST students for entertainment purpose ranging from mobile gadget to outdoor activities.”

Hierarchy:Following is the hierarchy for conducting a survey in H12 campus. I am as a team head design a questionnaire with the help of consultant’s suggestions. Then survey is distributed to 20 team leaders i.e. 2 from each department. These team leaders provide guidance and supervision to their team members i.e. 2 team members under each team leader. There is also a team of auditors who will be there to back check responses to increase reliability and validity

1- One team head2- Two consultants3- Four auditors4- Twenty team leaders5- Forty team members

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Sample technique:

It is incumbent on the researcher to clearly define the target population. The sample is defined in keeping with the objectives of the study. The sample reflects the characteristics of the population from which it is drawn. For our study, Convenience sampling will be using in this research. As the name implies, the sample is selected because they are convenient. This method is often used during preliminary research efforts to get a gross estimate of the results. We can use random sampling but we are not sure about the presence of all students at department at one time. We choose a sample of 800 i.e. 80 from each department and 20 by each team member.

Time line:

Time allocated to each team leader is of eight working days. Time distribution is as follows:

Distribution of task

Time line of 8 days

Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 & 8

Brainstorming for 

questionnaire

9 - 5

Finalizationof 

questionnaire 9 - 5

Meeting with 

4

team leaders and members, and give them 

briefing

9 - 12

Distribution of task

12-1

Communication of deadlines

1-1:30

Filling out of surveys

9 - 5 9 - 5

Submission of responses

Sharp

@ 9

Audit / Back check

9 - 5 9 - 5 9 - 5

Interpretation of results

9 – 5

Communication log:

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Date Agenda Description of Communication

Members Presence

Outcome

18/5 Meeting with consultants to

brainstorm about questionnaire

All met as a team for the first time.

Team head, two consultants

Meeting ended up with plenty of

questions to be ask according to defined

objective

19/05Finalization of questionnaire

ALL ARE AGGREE ON QUESTIONS TO BE ASKED

Team head, two consultants

Final document

20/05Meeting with team

leadersIt is first meeting of all auditors, team leaders

and team members with me and my consultants

Team head, two consultants,4 auditors,

20 team leaders,40 team

members

Distribution of questionnaire i.e. 80 to each department or 40 to each team

leader

21/05 to 22/05

Filling out of surveys

Constantly in communication for any

guidance

All team members and team leaders

Responses from each department respectively

21/05, 22/05 & 25/05 

Auditor To back check responses of respondents

4 auditors for all schools for

random responses

If there is any mistake, auditor will

directly report to team head

25/05Submission of

responses by each leader @ NBS

To get all responses by hand

Team head andTeam leaders

All results

26/05 & 27/05 Interpretation To be there in meeting

hall to work on interpretations

Team head, two consultants

Final result with detailed

interpretation

Work flow diagram:

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Process flow for conducting this survey will be as follow:

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Work cells:

To conduct surveys from different departments, I divided departments into different work cells. There are 10 work cells for each department, one work cell of main team head and consultants and lastly is of auditors. I broke down this task into 20 questionnaires by each member to keep in mind time constraint. This is crucial time for students because it is end of the semester and students who are as team leaders and team members have to do their own work/projects. This will help in increasing the efficiency and effectiveness of whole process.

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Motivational factor: 

To motivate team leaders and team members, following points should be kept in mind which will help in motivating them:

1- Clear objective and purpose of conducting this survey should be conveyed2- Appreciate each one according to their efforts3- Attention and continuous communication as Relay room experiment4- Relatedness of the task to practical life5- Last but not the least, marks, with the consensus of respective faculty

Conclusion:

In the last, that’s all what will I do as a team head. I will try to communicate as much as I can, which in result motivates them. This will also help in getting accuracy in data. The work flow should be clear to everyone. I will also try to minimize ambiguities at any part of the task. Lastly, more you and your team are clear in what they want to get done, more good results will be there.

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