x workshops ditasa presentation 12nov2014
TRANSCRIPT
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TRAINING WORKSHOPS
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INTRODUCTION This presentation will provide you with an
overview of our products and services.
OVERVIEW
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WHO IS DITASA?Jigsaw Holdings subsidiary DITASA - the Development Institute and Training Academy of Southern Africa is a leading organisation committed to transformation through workplace skills development.
JIGSAW PARK
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WHO IS DITASA?Our passion is to change and improve the lives of people through education and training.
From Student
To
Chief Executive Officer
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JIGSAW STRUCTURE
Property Development & Maintenance
Real Estate Education, Training and Skills Development
Shared Services
Accounting/FinanceLegal
Human ResourcesNetworking
Information TechnologyOffice Space
Training
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WHAT SOLUTION DOES DITASA OFFER?
No other company offers you such a COMPREHENSIVE DATABASE of courses and products to select from according to your own unique requirements.
www.ditasa.co.za
DITASA ensures a turnkey solution to clients with the assurance that your training needs will be met.
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WHY IS DITASA DIFFERENT? DITASA positioned itself to be the largest TRAINING BROKER
COMPANY in South Africa. As a Training Broker we source the best accredited, legally complaint and sustainable Training Providers.
In addition, DITASA also a unique range of short courses and qualifications.
Client Support Source Training Provider
Solution
DITASA Provides:
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WHY IS DITASA DIFFERENT?
We provide YOU with a SOLUTION to:
Money
Time
Conducive training environment
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OUTLINE
Understand the paradox: helping other people get what they want gives us more of what we want;
Use goal-setting techniques to focus on what you want to accomplish and develop strategies for getting there;
Recognise the difference between features and benefits of products and develop a plan for increasing product knowledge;
Identify the most critical elements of telephone sales and customer service; Understand the power of your behaviour for more successful sales and customer service; Develop communication skills to better share information and listen to the customer.
WORKSHOPSA FLYING START TO SUCCESSFUL SELLING
Duration
1 Day
Certification
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OUTLINE
After attending this course you will be able to:
Build and define your credibility; Identify your competition and potential customers; Define critical communication skills; Use observation as a sales tool; Deal effectively with customer service complaints; Overcome and handle objections; Determine the importance of teamwork; Identify buying signals; Close the sale using a variety of closing techniques and activities.
WORKSHOPSAdvanced Sales Development: Nailing the Sale
Duration
1 Day
Certification
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OUTLINE
Learn how to create positive self-expectations; Begin setting goals to get more of what you want from life; Develop self talk messages that help build self-esteem; Identify communication tools to help you be more assertive; Learn how to say ‘no’ and when ‘no’ is the best answer; Learn how to make a positive first impression; Discover ways to connect with people.
WORKSHOPSCONFIDENCE AND ASSERTIVENESS
Duration
1 Day
Certification
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OUTLINE
After attending this course, you will be able to:
Clearly identify how you can become effective in dealing with customers; Identify opportunities within the scope of your authority for dealing
effectively with others; Understand your role in your team; Set your own targets; Apply the correct telephone techniques; Deal with stress effectively; Apply mechanisms in dealing with difficult people.
WORKSHOPSCustomer Service Excellence
Duration
1 Day
Certification
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OUTLINE
How you will benefit:
You will better understand yourself; Define your own personality type as well as understand different personality types better; Look at the effect of temperament on leadership; Establish how to effectively communicate with different personality types; Understand the Situational Leadership Model; Identify the stages of team development; Successfully build a team; Manage performance; Effectively apply problem solving as a process; Apply coaching as a tool; Document performance.
WORKSHOPSDEVELOPING PEOPLE AND MANAGING PERFORMANCE
Duration
1 Day
Certification
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OUTLINE
How you will benefit:
You will discover how to take initiative; Maximise your productivity; Be a team player; Manage your time effectively; Boost your self-confidence.
WORKSHOPSDevelopment Programme for Office Professionals
Duration
1 Day
Certification
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OUTLINE
How you will benefit:
You will better understand how to make the transition to being an efficient and effective manager;
Have a firm grasp on the responsibilities of a manager; You will be able to set goals; Determine how planning can help you; Use communication more effectively as a tool; Give feedback in an appropriate manner; Ask for what you want; Provide clear instructions; Manage conflict easily, following a process.
WORKSHOPSFirst Steps to Effective Management
Duration
1 Day
Certification
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OUTLINE
After attending this course you will be able to: Construct realistic, ambitious and accurate plans,
targets and forecasts to achieve the desired performance;
Generate more sales activity and revenue through objective setting and motivation;
Balance your time profitably between your sales and organisational responsibility;
Inspire your team to excel; Plan and deliver effective presentations to
generate enthusiasm and commitment; Use performance reviews to turn around
lacklustre results and give reward and recognition;
Implement an effective and ongoing training plan and coaching sessions to boost personal and team performance.
WORKSHOPSMANAGING AND LEADING SALES TEAMS TO ACHIEVE
EXTRAORDINARY HEIGHTS
Duration
1 Day
Certification
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OUTLINE
How you will benefit:
You will understand the importance of and be better able to present a professional presence on the job;
Improve your ability to organise, plan, prioritise and self-manage; Improve critical communication skills such as listening, asking questions and
being aware of body language; Develop strategies for managing difficult people and situations; Recognize techniques for being more assertive and managing your stress.
WORKSHOPSMBA For Office Professionals
Duration
1 Day
Certification
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OUTLINE
How you will benefit:
Learn the secrets to being a friend in sales; Identify strategies for building strategic sales relationships
and finding personal fulfilment in the process; Enjoy more sales success.
WORKSHOPSSpeed Selling Face-to-Face
Duration
1 Day
Certification
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OUTLINE How will you benefit:
Upon completion you will be able to define a team; Establish team norms and characteristics; Successfully work as a team; Complete the Glen Parker Team Survey to identify primary
team player styles and increase personal effectiveness; Build team trust; Understand the stages of team development; Communicate effectively; Function as a good team player.
WORKSHOPSTeambuilding – A Practical Bonding Experience
Duration
1 Day
Certification
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PRODUCTS AND SERVICESEIGHT DIMENSIONAL PROFILING
Eight Dimensional
ProfileSkills Profile Negativity Profile
Do you think that this person will be a good manager? What training do you think this person require? Do you think this person will have a problem in being productive in his work? What do you think will be the preferred communication style of this person?
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NETWORK PARTNERSThrough our network, DITASA is able to provide the additional
products and services. Available on request.
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DITASA’S TRACK RECORDDITASA was established in 2003 and is wholly
owned by Jigsaw Holdings;Being part of Jigsaw Holdings ensures support in
the following:◦Financial Management and Operations;◦Legal;◦Human Resources;◦Infrastructure; and◦Information Technology.
DITASA successfully trained over 10 000 since 2003 learners.
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WHY USE DITASA?Since 2003 we have built a reputable track
record;Our Office’s comprise of nearly 1000 sqm and
offers the total infrastructure required for delivery on a large project;
We have a proven track record to easily manage small to large projects to the value of R54m;
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WHY USE DITASA?In addition to the above-mentioned courses we
offer over 100 other courses from which you can choose from;
We accept that the cost for training is an investment for your company and yourself. Therefore, we do structure the cost for the training or our services according to your needs;
We provide superior quality and excellent customer service;
Communication with the client is key in ensuring this;
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Training and our services can be customised according to your work and time requirements;
As a training broker, you will never have to search for any other institution or products as we provide you with a one stop turn key solution.
WHY USE DITASA?