x community legal centre (x clc) community legal … · x clc clsp plan 1 july 2015 to 30 june 2016...

X CLC CLSP Plan 1 July 2015 to 30 June 2016 of 32

X COMMUNITY LEGAL CENTRE (X CLC)

Community Legal Services Program (CLSP)

1 July 2017 – 30 June 2018

Vision The goal of X CLC is to promote social justice and provide free and accessible legal services to people on the X Region of NSW who experience social and

economic disadvantage.

Values X CLC believes that people have a right to legal information which is accessible and relevant to their lives. It aims to utilise both legal and political process to

promote an agenda of social justice, and to work towards fairer legal and social outcomes for those most disadvantaged in our community. It is committed to

providing the community with a broad range of legal services that are delivered in diverse ways and in co-operation with existing community networks and

resources.

Mission To provide an accessible professional legal service, responsive to the needs of those most disadvantaged and which promotes just and lasting solutions to

legal and social issues in our community.

Objectives – see plan detail attached.

This CLSP Plan is for the entire organisation and incorporates projects funded through the CLSP Service Agreement for the provision of Generalist legal

services, the Aboriginal Legal Access Project (ALAP) and Public Purpose Fund (PPF) Funded Project.

Service Delivery Area X CLC provides Generalist, ALAP and PPF Project legal services to the X,Y,Z Local Government Areas (LGAs). Services are provided through a range of

mediums including phone advice appointments, outreach legal advice clinics and face-to-face appointments and community legal education workshops. X

CLC also participates in local CLSD, committees and networks to undertake community development and law reform activities.

Targeting financially disadvantaged clients

In accordance with the requirements of section 18(c) of the National Partnership Agreement on Legal Assistance Services (the NPA) and the CLSP Service

Agreement, X CLC will target service delivery to financially disadvantaged clients to ensure that a minimum of 90% of representation services are provided to

clients who are experiencing financial disadvantage.

Legal Needs and Client Demographics


X CLC has undertaken legal needs analysis of its catchment and analysed client demographics. This research indicates the highest areas of disadvantage are

located in Suburbs X, Y and Z. Accordingly, X CLC will undertake regular outreach to these locations and prioritise CLE initiatives in these areas.

Clients from Aboriginal and Torres Strait Islander communities represent 5% of X CLC's catchment and will be specifically targeted due to disadvantage.

Culturally and Linguistically Diverse (CALD) clients and young persons are also a Centre priority for advice, casework and CLE. Specifically, CALD clients in

suburbs A,B,C will be targeted, and young persons attending the following services (.........) will be provided with regular CLE and outreach advice services.

To ensure reporting under the Service Agreement and NPA is met and to inform service delivery evaluation and planning, X CLC will use its best endeavours

to record data in each of the priority client group areas as defined in the NPA and in accordance with the National Legal Assistance Data Standards Manual

provided at Schedule 9 of the CLSP Service Agreement.

Strategic Outcome Goals: Please identify four specific strategic outcome goals the Centre seeks to achieve over the next CLSP Plan period.

Examples:

X CLC has identified the following three strategic outcome goals for the CLSP Plan period:

1) Increase services to Aboriginal and Torres Strait Islander (ATSI) clients. The Centres outputs for the 2015-16 period indicate 5% of advices were

provided to ATSI clients. X CLC's goal is to ensure an increase of advices to this client group is realised during the CLSP Plan period, specifically:

o 7.5% of Centre legal advices and legal tasks are provided to Indigenous clients during the 2017-18 period.

Strategies to realise these goals will include additional outreaches to Indigenous community organisations in collaboration with the Centre's ALAP

worker, enhancing referral arrangements with Indigenous services and further promotion and publication of X CLC as an Indigenous friendly service.

2) Provide targeted representation services to Culturally and Linguistically Diverse (CALD) communities, ensuring 15% of new representation services

are undertaken for CALD clients. The Centre's representation services for the 2015-16 period indicate 11% of representation services were provided to

CALD clients. X CLC's goal is to increase our accessibility to CALD clients during CLSP Plan period, specifically:

o 15% of the Centre’s representation services are provided for CALD clients during 2017-18.

Strategies to realise these goals will include developing further centre brochures, flyers and publications in local community languages. X CLC will

work to enhance relationships with a range of local migrant groups included A,B,C and explore the opportunity of providing an outreach to one of these

locations.

3) Provide 90% of overall representation services and 18% of overall advice to people experiencing or at risk of family violence .Note: This is mandatory

for CLCs receiving Commonwealth funding for family law services and legal services for people at risk of experiencing family violence.


4) Develop a new CLE package on 'Legal Stuff: Young People and the Law' to connect with young people in our catchment via presentations at local

High Schools. The CLE will be delivered by our ALAP worker supported by other Centre staff. The goal is to deliver this CLE package to at least 3 local

High Schools during the period, specifically:

o 3 CLE activities to A,B,C High Schools during 2017-18.


X Community Legal Centre CLSP Plan 2017-18

Objective 1 – Provide an efficient, professional and relevant generalist legal service offering information, advice and casework to disadvantaged

members of the local community.

Generalist Practice

Strategy Action

Performance Indicators 2017-18 Progress Report July-Dec 2017

1.1 Ensure clients are provided with

satisfactory

information

and referrals

where

appropriate

1.1.1

Ensure clients are

given appropriate

information and

referral if matter is

not suitable for our

legal service.

Annual target regarding information and referrals (1000 per annum) is met.

Note – information and referral target is a whole-of-centre target given the nature of this activity.

During the reporting period X CLC undertook 550 information and

referral activities, which was above target.


1.2 Ensure generalist face-to-face legal advice is provided at accessible locations at convenient times

1.2.1

1.2.2

1.2.3

Face-to-face appointments at CLC.

Face-to-face appointments at outreach locations, see Appendix 3 Outreach Schedule.

Meet Annual

Target regarding

generalist face-

toface advices.

At least X face-to-face legal advice appointments undertaken each week of operations from X CLC office. Total annual face-to-face appointments at X CLC = 600 (i.e. 12.5 per week x 48 weeks).

200 generalist face-to-face legal advice appointments provided per annum at outreach locations.

Ensure Annual Target regarding generalist face-to-face advices (800 per annum) is met.

During the current period X CLC provided 330 face-to-face legal advices through its generalist solicitors, which was above target.

X CLC also provided 80 generalist face-to-face legal advices via outreach, which was below target. This target was not met as our generalist outreach solicitor was on leave for three weeks, however we expect the annual target to be realised during the second half of 2017-18.

During the period generalist solicitors provided a total of 410 face-toface legal advices which was on target.

1.2.4

Promote face-

toface outreach

via brochures,

flyers, media,

interagencies etc.

Met.


1.3 Prioritise generalist phone legal advice as most efficient way of providing quality and volume for legal information, one-off advice, minor assistance and initial consultations.

1.3.1

1.3.2

1.3.3

1.3.4

Telephone legal

advice is provided.

Meet Annual

Target regarding generalist phone advices.

Admin staff to refer drop-in and phone enquiries arising at different times to phone advice when appropriate.

Promote phone

legal advice

service via

brochures, flyers,

media,

interagencies etc.

Generalist phone advice available between 10am and 1pm and between 2pm and 4pm each week day excluding Mondays.

Ensure Annual target regarding generalist phone legal advices (500 per annum) is met.

X CLC ensured telephone legal advice was provided during advertised times.

During the current period the generalist solicitors provided 260 telephone legal advices to clients, which was above target.

Met

Phone legal advice services are promoted through our service flyers,

at outreach locations and on our website.

1.4 Provide

generalist

mail legal

advice to

clients as

required.

1.4.1 Generalist mail

legal advice is

provided to clients

at X Correctional

Centre to confirm

outreach advice

and to other

clients as required.

Annual target regarding mail legal advice (50 per annum) is met.

25 mail legal advices were provided during the current period, which is on target.


1.5 Ensure Legal

advices and

legal tasks to

Indigenous

clients

increase.

1.5.1

1.5.2

Per Strategic Outcome Goal 1, monitor the number of advices being provided to Indigenous clients.

Investigate

additional

outreaches to

Indigenous

community

organisations in

collaboration with

the Centre's ALAP

worker, enhancing

referral

arrangements

with Indigenous

services and

further promotion

and publication of

X CLC as an

accessible and

culturally

appropriate

service for

Indigenous

clients.

7.5% of Centre legal advices and legal tasks are provided to Indigenous clients during the 201718 period.

(Strategic Outcome Goal 1)

During the current period X CLC has provided 8% of advices to Indigenous clients and 7% of legal tasks, which is on target.

Regular outreach to two Indigenous Community Organisations has been provided and services have been actively promoted as accessible to Aboriginal and Torres Strait Islander clients via new service brochures.

X CLC is investigating an additional outreach location to Indigenous

clients at another Aboriginal Medical Service to commence in May

2018.

1.6 Ensure the

most

disadvantaged

groups are

targeted for

representation

services.

1.6.1 Decisions on opening of cases and extent of assistance to be made at weekly casework meetings.

Weekly casework meetings conducted.

Weekly casework meetings have been conducted, with the exception of the Centre's the two week Christmas closure period.


1.6.2

1.6.3

1.6.4

1.6.5

All representation services are limited to experiencing financial disadvantage.

Priority for representation services is given to: [list priority groups

from the NPA]

Principal solicitor to ensure representation services are opened according to centre casework guidelines.

Meet Annual

Target regarding

Ensure that all representation services are limited to clients who are experiencing financial disadvantage unless the client is experiencing or at risk of domestic violence.

Representation statistics indicate:

At least 20% of representation service clients are victims of domestic violence

At least 30% of representation service clients are Indigenous

At least 90% of representation service clients are experiencing financial disadvantage.

At least 15% of representation services are provided for CALD clients.


As per casework guidelines and file reviews.

Annual targets regarding open representation services (200 per annum) is met.

95% of clients were experiencing financial disadvantage. 18% of clients were victims of domestic violence.

During the period casework statistics indicated:

25% of representation clients were women

35% of representation clients were Indigenous

95% of representation clients were experiencing financial disadvantage.

14% of representation services were provided to CALD clients. While this is slightly below target we will be working with more CALD clients through additional outreach in the coming period and expect the 15% representation service target to be realised.

Met

During the period 90 new representation services were opened. New representation services were below target given 15 complex cases being undertaken, which have now concluded. It is expected the annual representation service target of 200 new representation services opened will be met during the second half of 2017-18.


generalist

representation

Annual target regarding closed

102 representation services were closed during this reporting period,


services.

1.6.5 Court/Tribunal appearances undertaken for representation services.

representation services (200 per annum) is met.

Assist clients via Court or Tribunal

representation as deemed

appropriate by Centre's Principal

Solicitor.

which was above target.

3 Court/Tribunal appearance undertaken in this period.

1.7 Ensure resources and service delivery are being targeted in the most effective way to meet client needs

1.7.1 Client satisfaction survey to be conducted over two weeks of operations annually. Intake staff to encourage and follow up all clients phoning/attending

for appointments to

participate and to

assist with

completion.

Client satisfaction survey is

scheduled for March 2018. A

minimum of 50 survey responses

will be collected in the format

prescribed by the Commonwealth

AGD.

Must be finalised and reported on or before 30/06/2018.

X Community Legal Centre Inc CLSP Plan 2017-18

Objective 2 – Facilitate access to the legal system for the most disadvantaged groups.

Aboriginal Legal Access Project (ALAP) Project

Strategy

Action Performance Indicators 2017-18 Progress Report July-Dec 2017


2.1 Special

initiatives to

improve

access for

Indigenous

clients

2.1.1 Continue delivery

of the Aboriginal Legal Access Project (ALAP) with Public Purse Fund grant or other funding as it becomes available

Recruit ALAP Project Worker See ALAP Strategic Plan for more details:

Maintain outreach clinics schedule to X Indigenous communities and organisations

Make contact with A,B,C High Schools to begin consultation regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups

Delivery of three CLE activities to High Schools.


Design, set-up and deliver 12 CLE activities in six different locations within CLC catchment in

partnership with other Legal and Community Services as appropriate. Topics covering identified legal needs for Centre's catchment.

Development of Staff/Volunteer/MC

Induction Cultural Awareness

Package.

Achieved.

Achieved, outreach being provided, see Appendix 3 Outreach Schedule.

Contact has been made with A,B,C High Schools and planning of workshops underway

3 CLE activities planned to be delivered in the March to June 2015 period.

6 CLE activies delivered during the reporting period, see Appendix 2 CLE Activities.

Work underway, package will be finalised during next period.


Attendance at Indigenous Outreach

sessions with PPF Project solicitor

and Generalist solicitors to provide

clients with non-legal support

where appropriate.

Achieved. ALAP worker attends all Indigenous Outreach sessions and

assists clients according to needs.


PPF Funded Project

Strategy


2.2 Target outreach to most geographically isolated and service-poor areas.

2.2.1 Outreach is planned and targeted to areas of high legal needs per legal needs analysis and X CLC priorities to target Indigenous clients and CALD communities.

2.2.2 PPF Funded

Project solicitor to provide face-toface legal advice at four outreach locations.

2.2.3 PPF Funded

Project solicitor to provide legal tasks at four outreach locations

2.2.4 PPF Funded

Project solicitor to

undertake representation

services arising from legal

advice sessions.

Regular outreach provided per X CLC Outreach Schedule, see Appendix 3.

Outreach services promoted via brochures, flyers, media, interagencies etc.

250 face-to-face legal advices will be provided by the PPF solicitor at these outreach locations per annum.

40 legal tasks will be provided by the PPF solicitor at these outreach locations per annum.

60 court/tribunal services per annum.

60 dispute resolution services per

annum.

The PPF Funded solicitor has continued to provide fortnightly outreach at 4 locations during the reporting period, see Appendix 3.

Outreach services have been promoted via a range of resources and three radio interviews.

130 face-to-face legal advices were provided during the period, above target.

20 legal tasks were provided during the period, on target.

31 new court/tribunal services were commenced during the period, which was above target.

33 dispute resolution services were ompleted during the period, which

was above target.



Objective 3: Working collaboratively with stakeholders to promote awareness of legal issues and legal rights in the local community

Strategy


3.1 Identify major

legal issues for

disadvantaged

groups and

their advocates

3.1.1 Participate in relevant interagencies and forums within the community to a)promote Centre;

b) identify areas of unmet legal need and strategies to address this; c) identify CLE needs and Law Reform issues.

3.1.2 Participate in annual

community events

to promote service

and seek feedback

on unmet legal

Networking and collaborative working relationships:

Networking and collaboration with other agencies and performing stakeholder engagement (list name of meetings and number of attendances per year.)

Participate in all CLSD meetings. Participate in at least one collaborative project as part of CLSD

Attend family law pathways meetings quarterly or as they are held. Participate in the DV network. Participate in Regional Law Society activities XXXXXX.

How do you work/collaborate with your local Legal Aid NSW office?

List any regular meetings or events the CLC engages in with Legal Aid NSW.

Number of community events attended. Number of media contacts.

Attended all CLSD meetings and working on the Fines project at

XXXXX

Attended two Family law Pathways meetings at XXXXXX

Attended the DV network each month identifying the following strategies:

Attended the Regional Law Society Law Week Activities.

Three meetings at Legal Aid NSW X office in relation to: A/B/C.

6 community events attended.[list] 2 radio interviews on XXXXX.


needs including

Seniors


Week, Youth

Week, Law Week,

NAIDOC Week,

Homelessness

Week, Child

Protection Week,

Anti-Poverty

Week and Human

Rights Day.

3.1.3

3.1.4

Ensure X CLC promotional materials are upto-date and distributed widely throughout LGAs using community service and media contacts.

Ensure X CLC

website is up-

todate and used

to promote

services and

activities, provide

links to

publications and

other legal

services.

Updating and distribution of Care and Protection Resource for Parents

Website content updated monthly

Achieved.

Achieved


3.2 Deliver

Community

Legal

Education by a

variety of

methods

3.2.1

3.2.2

Deliver CLE

activities at the request of local organisations for workers and clients

Develop CLE

Meet annual target for provision of community legal education workshops. Annual CLE ActivitiesTarget is 20, comprising 12 CLE Activities by ALAP Project and 8 CLE activities by Generalist Practice.

Annual target is the delivery of 20 CLE Activities. Year to date X CLC has delivered 11 CLE activities, see Appendix 2 CLE Activities Report, which is above target.

During this period no CLE activities were provided for young people.

activities for young

people.

At least 3 CLE activities per annum aimed at young people.


However, three CLEs activities are scheduled for local High Schools during the next 6 month period which will realise the 2017-18 goal. Please see ALAP section of report for further details.

3.3 Stimulate

community

discussion

about legal

issues and

contribute to

law and legal

services

reform.

3.3.1

3.3.2

In conjunction with relevant stakeholders, prepare submissions to parliamentary or other enquiries into changes in justice system and the law

Publicise and invite feedback and dialogue about significant

case outcomes

and law reform

activities.

Meet annual target for law and legal services reform (4 submissions per annum).

Number of PI / Test cases

During this period 2 submissions were made (Sentencing Powers of Local Courts and Integrity of ADR processes), which is on target.

Nil in this period.


3.4 Provide legal

services

informed by

collaboration

and feedback

from other legal

service

providers and

stakeholders.

3.4.1

3.4.2

Work

collaboratively with other legal service providers and community organisations to identify unmet legal needs and plan service delivery to address these needs.

Inform

stakeholders of X

CLC activities and

Number of CLSD meetings attended.

Number of joint CLSD projects participated in.

Number of CLCNSW Quarterly meetings, CLCNSW and local networks and working parties participated in.

Keep stakeholders informed of X CLC activities and strategies.

In this period X CLC participated in....

X CLC has met with a range of key stakeholders during the period and

invited feedback in relation to its CLSP Plan.

invite feedback e.g. courts, community

agencies, funding

bodies etc.

Invite feedback from funding bodies including via Progress Reports, Annual Reports and strategic planning.



Objective 4: Provide quality management so as to support staff team and ensure effective service delivery

Strategy


4.1 Ensure all services have adequate

staffing,

accommodatio

n and staff

support

4.1.1 Regularly review

staffing structure, wages, HR procedures

4.1.2 Staff are provided

with professional

development opportunities in line with accreditation requirements and

priorities identified in annual appraisals

4.1.3 Ensure staff have opportunity to participate in review and development of service policies and procedures

Staffing structure is reviewed in line with Centre requirements and funding available as part of the annual budget process and when there is staff turnover.

Centre HR policies and procedures are implemented in relation to recruitment, supervision and annual appraisals. Number of supervision sessions provided to staff.

Number of staff training

opportunities attended (internal and external)

Monthly file review by Principal Solicitor.

Legal work satisfies all requirements of PII peer crosscheck

All Quarterly PII meetings attended

by principal solicitor (or their

Met

The following policies require updating in accordance with the accreditation workplan: X completed XXX

X completed XXX

X to be completed XXXX

17 external staff training opportunities were attended in this period. 2 internal staff planning days were run in this period.

Appraisals in next period.

Met

Cross check to be conducted next period.


Met.


4.1.4

4.1.5

4.1.6

4.1.7

4.1.8

External debriefing for critical incidents available when needed.

Ensure office size and location is suitable for future needs before new lease is signed

Ensure relevant insurances as per service agreement are purchased and maintained.

Ensure staff have access to information and technology required to perform their duties

Ensure workplace

health and safety

compliance

delegate)

Publicise use of EAP.

Call EAP counsellor to arrange debriefing within 24 hours of incident.

Not relevant to CLSP in this period.

PII

Worker's compensation

Public indemnity

Property and contents

Telephone upgrade proposed for March 2018.

WHS Committee meets every six weeks to identify any issues.

WHS audit conducted bi-annually.

Met.

No critical incidents this period.

All current

Liaising with CLCNSW in regards to IT and telephon upgrade project.

Co-ordinator is undertaking first aid training as part of identified need for additional first aid officer. Policy developed for safety while on outreach.

Audit not due until 2017-18.


4.2 All effort made

to ensure

recurrent

funding is

adequate,

secure and

timely

4.2.1

4.2.2

Meet all accountability requirements of the service agreement.

Apply for

additional funding

to support project

ideas as they

arise

Service Agreement and other funding contracts accountability requirements are closely monitored and accurate reports submitted by due dates.

Ongoing monitoring of SSPI requirements. Need for updated and/or new policies/procedures identified and written after each review

Number of funding submissions

written and outcomes.

Met.

XXX policies identified for completion next period.

Law and Justice Foundation NSW – successful.

Grant application for 'A' project to X Local Council submitted by 30 March 2017. Awaiting outcome.


4.3 Encourage

volunteer

engagement

within X CLC

to enhance

service

capacity.

4.3.1

4.3.2

Encourage volunteer engagement by solicitors to assist in evening advice sessions.

Encourage

volunteer

engagement by

law students,

including PLT

placements.

Maintain a volunteer solicitor roster of at least 7 practicing solicitors to assist with evening advice sessions.

Ensure a minimum of three PLT placements are supported per annum.

Please detail:

No. of volunteers utilised – X

No. of volunteer hours – X

NB: If your service does not utilise

volunteers, then this section of the

plan should be deleted.

X CLC currently has 12 volunteer solicitors rostered to provide regular evening advice, and maintains healthy connections with local solicitors.

During the current period X CLC supported two PLT placements, which has benefited both the Centre and students. PLT placements have been of particular value in relation to CLE development and assisting the Principal Solicitor with casework.

During the current reporting period X CLC benefited from 15 volunteers (12 volunteer solicitors, 2 volunteer PLT students and 1 volunteer administrative worker). Approximately 400hours of volunteer assistance was provided during

the 6 month period.


4.4 Ensure appropriate composition of Management

4.4.1

4.4.2

4.4.3

Management Committee meetings and Annual General Meetings are held in accordance with the Rules of the Association and Service Agreement.

Management Committee members are provided with Community Legal

Centre

Governance

Training on their rights and responsibilities.

Management

Committee is

provided with

documents

required to make

informed

decisions.

AGM is held in October of each year. Audited statements and the Annual Report are presented to members at the AGM and distributed in accordance with Association rules and Service Agreement.

No. of Management Committee meetings held during the year.

Governance training provided as part of orientation for new committee members after each AGM - if required

Coordinator prepares and distributes monthly Committee papers (including agenda, financial reports, staff reports, other documents as required) and minutes one week before each meeting.

Coordinator and other staff representatives attend meetings to provide relevant information as required.

AGM held on 7 October 2017

Met. Annual Report completed and circulated to stakeholders, including SPM.

During the reporting period 6 Management Committee meetings were held (i.e. monthly meetings).

No new committee members this year. Governance training planned for Feb 2018.

Met

Met – Co-ordinator and Principal Solicitor attended four meetings.


Coordinator follows up all actions arising in meetings.

Met


Appendix 1 – Annual Target Progression:

Please provide a summary of outputs for the Centre against Annual Targets within each Progress Report:

Activity:

2017-18 Annual Target

Target Progression

1 July to 31 December

2017

Target Progression

1 January to 30 June

2018

Discrete Assitance

Information 1,000 550

Referral

Face-to-face Advice 800 410

Telephone Advice 500 260

Mail Advice 50 25

Email Advice 0 0

Legal Tasks 40 20

Facilitated Resolution Process

Duty Lawyer

Representation

Dispute Resolution 310 148

Court/Tribunal 310 164

CLE

CLE Resources

CLE Activities 20 11

Community Education

Law and Legal Services Reform 4 2


Stakeholder Engagement 6

Notes:

• Face-to-face Advice: The Annual Target comprises face-to-face advice provided by our Generalist solicitors (target of XX per annum), and PPF Funded Project solicitor (target of XXX per annum). During the period our Generalist solicitors provided XXX face-to-face advices and PPF funded solicitor 30 advices.

• Telephone Advice: The Annual Target comprises telephone advice provided by our Generalist solicitors (target of 500 per annum). During the period

our Generalist solicitors provided 260 telephone advices.

• Dispute Resolution: The Annual Target comprises dispute resolution services by our Generalist solicitors (target of 250 per annum), and PPF Funded

Project solicitor (target of 60 per annum). During the period our Generalist solicitors provided 117 dispute resolution services and PPF funded solicitor

provided 31 dispute resolution services.

• Court Tribunal: The Annual Target comprises Court Tribunal services by our Generalist solicitors (target of 250 per annum), and PPF Funded Project

solicitor (target of 60 per annum). During the period our Generalist solicitors performed 131 Court/Tribunal Services and PPF funded solicitor

performed 33 Court/Tribunal services.

Of the total representation services, 95% were provided to clients who were experiencing financial disadvantage exceeding benchmark of 90% and 18% of advices were provided to people experiencing domestic violence.


Appendix 2 – CLE Activities & Resources:

Please provide a list of CLE Activities and Resources completed during the reporting period:

CLE Activities (1 July to 31 December 2014)

Date Location Topic Estimated Number of Attendees

03/07/2015 'A' Neighbourhood Centre Sydney Neighbourhood Disputes 20


Appendix 3 – Centre Profile:

Please provide a staff summary for the Centre:

Staffing Profile

Name Position FTE Status / Permanent (or) Contract

Jane Doe Coordinator Full-Time / Permanent

John Doe Principal Solicitor Full-Time / Permanent

Lisa Smith FRC and Family Solicitor 0.8 FTE / Contracted to 30 June 2016

Michael Brown ALAP Project Worker 0.8 FTE / Contracted to 30 June 2016

Michelle White PPF Funded Solicitor Full-Time / Contracted to 30 June 2016

Alice Stephens Finance Administrator Full-Time / Permanent

Please outline hours of operation and services available:

Hours of Operation

Day Hours Services Available Notes

Monday 9.00am-4.30pm Face-to-face advice by appointment between 9.30am and

12.30pm. Information and Referral.

X CLC does not provide advice in the

Centre on Wednesdays; this enables

staff to progress casework activities

and CLE initiatives.

Tuesday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00

pm to 4.00 pm. Information and Referral.

Wednesday 9.00am-4.30pm Information and Referral and outreach services.

Telephone advice between 10.00 am to 1.00 pm and 2.00


Thursday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral. Evening face-to-face advice services provided in conjunction

with volunteer solicitors between 5pm to 8.30pm.

Evening face-to-face advice by

appointment.

Friday 9.00am-4.30pm Information and Referral and outreach services.

Telephone advice between 10.00 am to 1.00 pm and 2.00



Please provide details of the Centres outreach services:

X CLC Outreach Services (2015-16)

Service where Outreach Provided Location Frequency/Day Hours

'A' Neighbourhood Centre 1Brown Street, Kings Cross NSW 2010 Fortnightly/Wednesdays 10am-12noon

'A' Aboriginal Medical Service 2 Smith Street, Redfern NSW 2060 Weekly/Fridays 2pm-4pm

'X' Correctional Centre 3 Holker Street, Silverwater NSW 2128 Fortnightly/Fridays 9.30am-12noon

x community legal centre (x clc) community legal … · x clc clsp plan 1 july 2015 to 30 june 2016...

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