| how to implement social crm and learn from your customers
DESCRIPTION
Social CRM is the process for monitoring, engaging in, and managing conversations and relationships with existing and prospective customers and influencers across social media channels. By integrating social media with your CRM software you will be able foster communities and engage in conversations that will build meaningful relationships, so existing customers keep coming back and new customers keep coming in. Learn more>> http://www.triadme.com/products/sage-crm/TRANSCRIPT
Customer
Relationship
Management is a method for
managing your
sales, marketing
and customer
service interactions
with customers.
CRM
Social CRM is a strategy that
combines CRM tools
and technologies
with the workflows
and processes of a
business.
From an online survey of 500 Twitter users in the US and UK by Market Probe International and Twitter
Have you identified your brand or
product’s biggest online champions
and influencers?
Do you manage an internal
community where customers and
business partners contribute?
Have you identified your brand or
product’s biggest online champions
and influencers?
Do you manage an internal
community where customers and
business partners contribute?
Is your company connecting and
conversing with partners, leads
and customers on LinkedIn?
Have you identified your brand or
product’s biggest online champions
and influencers?
Do you manage an internal
community where customers and
business partners contribute?
Have you used your Facebook
company page to engage with a
customer or lead?
Is your company connecting and
conversing with partners, leads
and customers on LinkedIn?
sagecrm.com
Download our free eBook
“Making every customer
conversation count”
http://bit.ly/SageCRMSlideS