www.nb2bc.co.uk mobile working: work effectively out of the office 25 th october, 2007
TRANSCRIPT
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Mobile Working:Mobile Working:
Work effectively out of the Work effectively out of the officeoffice
2525thth October, 2007 October, 2007
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Introduction to the B2B CentreIntroduction to the B2B Centre
Steve OrrissSteve Orriss
Lead E-business ConsultantLead E-business Consultant
© 2007 NB2BC
Introduction to the B2B CentreIntroduction to the B2B Centre
We are here to…“Provide expert, impartial e-business advice and support to growing businesses to enable them to successfully adopt technology, creating real business value from the Internet”
• Identify technologies relevant to growing businesses
• Enable businesses to adopt these technologies
• Primary focus is within the West Midlands
© 2007 NB2BC
AgendaAgenda
9:00 Registration, tea, coffee9:15 Introduction to the National B2B Centre Introduction to the Mobile & Wireless project9:30 Mobile CRM - Profita10:00 Applications for field service – Portech10:30 Coffee break10:45 Applications for salespeople - data2go11:15 Overview of other mobile & wireless applications11:30 Demos12:00 Lunch and networking13:00 Close
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Introduction to theIntroduction to the
B2B Centre Mobile & Wireless Project B2B Centre Mobile & Wireless Project and and
West Midlands Mobile & Wireless (WMMW)West Midlands Mobile & Wireless (WMMW)
Rayhan AbdulmughneeRayhan Abdulmughnee
E-business ConsultantE-business Consultant
© 2007 NB2BC
Introduction:Introduction:Mobile & Wireless ProjectMobile & Wireless Project
Advantage West Midlands funded Staffordshire University led programme Provide practical advice on how to apply mobile
and wireless solutions Support with development or adopting innovative
mobile & wireless business solutions Advice, seminars, training courses are available Demonstration facilities
© 2007 NB2BC
Why use mobile in your Why use mobile in your business?business?
We already use mobile devices everyday: Mobile phone for voice communications Mobile phone as Personal Information Manager• Calendar• Contacts• Notes
Mobile phone as a communications device• SMS• Email
© 2007 NB2BC
Why use mobile in your Why use mobile in your business?business?
Extend these devices for business use to help:
Increase efficiency
Reduce cost
Results in a more profitable business
© 2007 NB2BC
What you should get out of What you should get out of todaytoday
How other companies are using mobile devices to
improve business
• Better management of customer relationships
• Improve productivity for field service employees
• Process sales orders quickly
Discuss with us your business and how we can
help you grow.
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What some What some businesses are doing?businesses are doing?
Rayhan AbdulmughneeRayhan Abdulmughnee
E-business ConsultantE-business Consultant
© 2007 NB2BC
Plastex LimitedPlastex Limited
Issues:• Currently surveyors write information on a paper form. • Twenty percent of the surveys have errors (transposition errors, incomplete or
inaccurate measurements).
Solution:• Using handheld data capture device and mobile laser measurement device to
capture accurate data in the field.• Wirelessly transmit information back to the office system.
Benefit:• Reduction in errors• No need for second visit to the location• Faster input of data due to similar properties• Reduction in duplication of work
© 2007 NB2BC
PC PalPC Pal
Issues:
• Franchisees need to be able to access and update customer information while
on the road.
Solution:
• Handheld device connected wirelessly to the Internet.
• Ability to store information locally on the device if the Internet connection is not
available.
Benefit:
• Complete customer history on mobile device, even if not connected to the
Internet.
• Complete solutions database on mobile device
• Integrated credit card payment system
• Quicker service, satisfied customers
© 2007 NB2BC
Wigwam Estate AgencyWigwam Estate Agency
Issues:
• Need a competitive marketing tool.
• Already using SMS messaging to update customers on latest properties.
Solution:
• Bluetooth server to allow customers to get the latest property on the mobile.
• Working on application to update property information on the mobile phone.
Benefit:
• Customers are able to download latest property that meets their requirements.
• Customers get the information as soon as its available on the system.
• Ability to serve the clients better than competitors can.