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Chrge

Reervtio

Internet, Mobile-Reservation or App free of charge

Reservation, change, cancellation through the 24h Service Centre 1.75

Change of reservation using the on-board computer 0.60

Immediate vehicle return made via the on-board computer free of charge

Cr/key

Replacement of a Mobility Card 25.

Lost or damaged fuel card or car park card 50.

Car keys not left in the vehicle, lost or damaged Charged at cost

Ccelltio ee (or whe reervtio i ccelle rior to the trt o the reervtio)

Cancellation fee per reservation 2.50

Depending on when the cancellation was made, the cancellation fee and the cancellation rule

may apply:

All amounts in CHF incl. VAT

Ccelltio rule

There is no charge for reservations cancelled, shortened or postponed more than six hours prior to the start of thereservation. Such changes made within six hours of the start of the reservation will incur a charge amounting to

one half of the hourly rate originally booked. Any half-hour that has already begun will be rounded up to the nearesthour. This rule applies to all reservation channels including on-board computer.

fir ply

Less than one third of a tank of petrol left/smoking inside the car 25.

Special cleaning/return of the vehicle back to the initial station Charged at costmin. 50.

Late return of a vehicle(in addition to hourly and kilometre rates plus consequential costs):6th - 30th minute

per additional half hour

50.

25.

no-show

If the customer fails to use a reservation, a charge amounting to twice the hourly rate will be levied (this does notinclude block bookings or permanent reservations made by business customers).

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dmge/brekow

Handling of claim, with liability reduction free of charge

Handling of claim, without liability reduction, claim amount up to CHF 1 000. 25.

Handling of claim, without liability reduction, claim amount in excess of CHF1000. 100.

Failure to report damage 250.

Breakdown assistance owing to customer error Charged at costmin. 100.

subcritio/rouct

Change of subscription during subscription period/Mobility Bonus paid out 50.

Change of subscription to member of the cooperative during the subscription period free of charge

amiitrtio/ecil outly

Handling of trac nes 10.

Handling of 2nd reminder 25.

Search request for lost & found incl. postage (up to 5 kg) 50.

Return of lost item without search request incl. postage (up to 5 kg) 25.

Hourly rate for special outlays (assignment of technician/specialist, etc.) 120.

Mobility may change the rates and charges at any time subject to four weeks prior notice.