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NetOp Remote Control Version 7.65

Broadband Configuration Guide5/25/2004

The purpose of this document is to take you step by step through configuring NetOp

on DSL, cable modem, and satellite broadband connections. There are some special

considerations when dealing with cable modems and satellite connections that needto be taken into consideration.

There are 4 steps to connecting over the Internet to DSL/Cable

1. Properly configure the Host for the connection.

2. Assign a static IP to the Host computer.

3. Configure your router/gateway.4. Configure the Guest and test the connection.

To connect when you have a dynamic public IP address Danware Data, the

manufacturer of NetOp, provides two public Name Servers. These Name Servers actlike DNS servers for your NetOp Remote Control connection and allow NetOp name

resolution. If you have a static IP address at your router or use dynamic DNS thenyou have no need to use the NetOp Name Server. If your Internet service providerassigns your router a dynamic IP address, then you will use the NetOp Name Server.

NOTE: There are two scenarios regarding satellite communications and/or cable

modems that should be briefly mentioned.

1. Data Latency could present a problem with communications over satellite

connections. Avoid putting the Host side on satellite if possible. You will want to usethe smallest packet size possible (512k) and enable Keep Alive Messages.

2. If you are connecting over the Internet from Guest to Host then of course the Host

site must have a "Public" IP address assigned by the ISP to the router, modem, orwhatever device is being used to provide that Host site Internet Access. Both

Satellite ISP's and some Cable Internet providers do not give your modem

or router a public address such as 66.x.x.x or 210.x.x.x. Your modem or routeractually sits in a peer-to-peer network that consists of a pool of modems or a

network device the ISP provides "Private" DHCP addresses to such as 10.x.x.x,172.16.x.x, or 192.168.x.x. In this case you may be forced to purchase a static IP

for you to be able to work with any server service that you want to access over theInternet such as Web, FTP, or NetOp.

For more information on our server products visit

http://www.crossteccorp.com/netopremote/rc_feat.html

http://www.crossteccorp.com/netopremote/rc_feat.htmlhttp://www.crossteccorp.com/netopremote/rc_feat.html


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Step 1: Properly configure the Host program for the connection

This guide assumes that you have already installed the NetOp Host on the machine

you wish to connect to. If you have not already installed the Host program, pleaseuse the following URL for step by step instructions:

http://www.crossteccorp.com/support/resources/rc_quick_install.pdf

When you get to the part of the installation that starts the Host Setup Wizard configuration, refer back to this document and follow the steps from here to the end

of the document. If you already went through the setup wizard, but have notconfigured the Host properly for a broadband connection, you will need to run the

setup wizard again by clicking Tools, then Run Setup Wizard. Follow the stepsbelow to properly configure your NetOp Host.

Click Next>

http://www.crossteccorp.com/support/resources/rc_quick_install.pdfhttp://www.crossteccorp.com/support/resources/rc_quick_install.pdf


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Select Custom and click Next>

Check Internet and Uncheck any other boxes and click Edit>


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Click Advanced>

Check the Use NetOp Name Server and UNCHECK Use TCP for session if

possible. Click OK twice to get back to the setup wizard and click Next>.


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Make sure that the top 3 boxes are checked. Stealth mode completely hides theHost program from the end user, but leave that unchecked for configuration and

troubleshooting purposes at this time. To configure Stealth Mode on the Host afterthe installation, click on Tools, then Options and you will see the option to put the

Host in Stealth Mode.

Click Advanced>


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In the Name Space ID field you want to enter a UNIQUE NAME. Do not leave thisas PUBLIC. This is how your host will be identified on the Name Server. Leaving

the Name Space ID as public will let other NetOp users see your Host program.

NOTE: The Name Space ID must be the same on the Guest and the Host in order toconnect to each other.

Click O.K.>

You may be presented with this dialog. If so, click OK and go to Action>Restart on

the Host.


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You should now have a yellow phone book on the bottom status bar of the Host. If

the yellow phone book has a red x or an exclamation mark, this isprobably a software firewall such as Black Ice or Zone Alarm blocking your Host, or

you could have a down Internet connection.

This completes the first step, configuring the Host program.


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Step 2: Assign a static IP to the Host computer

Now that the Host is configured, it is time to assign a static IP to your computer.This is different than if you have a static IP on your router. After completing this

step, we will set up the router to forward port 6502 UDP to your static internal IPaddress, which cannot change. If the IP address on your computer changes, your

router will forward port 6502 to the wrong place. The easiest way to avoid this

problem is to apply a static IP address your computer. Use the current IP addressinformation on your computer as outlined in the steps below.

First open a command prompt by clicking Start, then Run, and typing CMD. Whenthe black command window opens, type ipconfig /all

The output of this command will give you all the network settings you need to be

able to assign the same values to your PC.


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Now open the Control Panel in Windows.

Double click the Network Connections icon.

Right click on your Local Area Connection icon and click Properties.


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Find Internet Protocol (TCP/IP) and double click it to open the Properties

window.

Insert all the values in the appropriate places including IP address, subnet mask,

default gateway, and DNS servers from the values in your command windowwhere you typed IPCONFIG /ALL. Then Click OK twice to apply the settings.

This completes the second step.


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Step 3 Connect to router and configure port forwarding.

IMPORTANT NOTE: Crosstec Corporation does NOT provide technical support for

Routers, DSL Modems, or Satellite Internet connections. It is STRONGLY recommended that you contact your router manufacturer in order to properly

configure port forwarding.

This portion of the document is provided only to give general information on how to

set up a router to forward its port.

Most routers have a browser-based utility and you should be able to open by typingin the IP address of your own default gateway in the address bar of your Internet

Explorer. It is often 192.168.1.1, and can usually be easily found in the

documentation that came with your router. It is possible that you will be promptedfor a user name and password. There is usually a default password, or one that you

have selected. Once you have connected to the router there is usually a welcome orsetup page and it looks like a normal website.

The following URL has some helpful simulators for different modems and routers if

you scroll to the bottom of the page: http://help.stargate.net/vapps.shtml

http://help.stargate.net/vapps.shtmlhttp://help.stargate.net/vapps.shtml


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The screenshot above is a common Linksys router interface. You would click the

Advanced button on the right side of the screen.If you have a different kind of router or firewall such as an SMC Barricade, or Sonic

Wall, then it may be called Virtual Servers. Some DSL modems such as a Westell can also perform this routing function. It is done by clicking Expert Mode and

selecting the Application and Gaming section. NOTE: Some ISP's purposely do notinclude this capability when they send you the modem so you may be forced to

purchase a router.

The above screenshot shows the forwarding tab in the advanced section with arrows

pointing to the areas where the port forwarding was set up. You can see that on theleft the name NetOp was typed in for the application, and port 6502 was entered,

then the UDP protocol was checked off, and the static IP address was entered.

After completing these steps you would click Apply. You are now ready to set upyour NetOp Guest and connect.

IMPORTANT NOTE: AT THE END OF THIS DOCUMENT IS A LIST OF LINKS AND

SUPPORT TELEPHONE NUMBERS FOR THE MOST POPULAR ROUTERS AND MODEMS.PLEASE CONTACT YOUR ROUTER MANUFACTURER FOR ASSISTANCE WITH PORT

FORWARDING.


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Step 4: Configure the Guest and test the connection.

Open your Guest Program. If you have never launched the Guest before, a setup

wizard will start. Click Cancel to exit the setup wizard.

On the Guest program, click on Tools, then Program Options then Host Name to

get to the following menu:

Make sure that the Name Space ID field is the same as the Name Space ID field inyour Host program. Click OK.


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In the Quick Connect tab, click the Drop down arrow in the Communication

profile section on the right side of the Guest window and select the Internetcommunication profile.


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Now that the Internet Communication profile is selected, Click Edit, thenAdvanced to open the Advanced TCP/IP Configuration window.

Uncheck the Use TCP for session if possible box in the Options section, and put a

check mark in Use NetOp Name Server exactly as shown above. Click OK twice to

return to the main Guest window.


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You are now ready to connect to your Host. In the Quick Connect Tab of yourGuest Program, click the Browse button


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The Guest will start to search for Host names, and you will see a small phonebooktype icon on the bottom right of the Guest program.

After the Guest program is done searching, you should see your NetOp Host in the

Browse list. If you do not see the NetOp Host and you know the Public IPaddress of your router, you can type that IP address into the Name field on the left

side of the Quick Connect tab. The public IP address is usually found in the Status tab on most routers.

If you are unable to connect to your Host, or do not see the NetOp Host, pleasecontact the Crosstec Corporation’s technical support team from the HOST

LOCATION in order to troubleshoot the connection.

Telephone technical support is available from 8:30 am to 8:00 pm Monday throughFriday Eastern Standard Time at 1-800-675-0729.

Email technical support is available by emailing [email protected].

mailto:[email protected]:[email protected]


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Router Support Links and Information

Belkin

Main Support Website: http://web.belkin.com/support/

Technical support email [email protected] Phone: (800) 223-5546 ex 2263

Phone: (310) 898-1100 ex 2263Fax: (310) 604-2089

Business Hours: Mon-Thurs 7am-5:30pm, Fri 8am-5pm Pacific Standard Time

D-Link

Manuals: http://support.dlink.com/downloads/

Technical Support: http://support.dlink.com/

Router Simulator: http://support.dlink.com/techtool/di604/emulator/index.html

Knowledge Base/FAQ: http://support.dlink.com/faq/top20.asp

Linksys Technical Support: http://www.linksys.com/contact/contact.asp

Hours: 24 hours per day, 7 days per week

Knowledgebase/FAQ: http://kb.linksys.com/cgi-bin/om_isapi.dll?clientID=1048998

NetGear: Support: http://www.netgear.com/support/main.asp

Email Support: http://my.netgear-support.com/

Netopia

Technical Support: http://www.netopia.com/en-us/support/index.html

Westell

Technical Support: http://www.westell.com/pages/support/dropdown.jsp

Email Support: [email protected]

Thank you for using NetOp Remote Control. Please provide feedback for this

document to our Product Management team by emailing [email protected].
http://web.belkin.com/support/mailto:[email protected]://www.linksys.com/contact/contact.asphttp://kb.linksys.com/cgi-bin/om_isapi.dll?clientID=1048998http://www.netopia.com/en-us/support/index.htmlhttp://www.westell.com/pages/support/dropdown.jspmailto:[email protected]:[email protected]://www.westell.com/pages/support/dropdown.jsphttp://www.netopia.com/en-us/support/index.htmlhttp://kb.linksys.com/cgi-bin/om_isapi.dll?clientID=1048998http://www.linksys.com/contact/contact.aspmailto:[email protected]://web.belkin.com/support/

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