www.duxoft.com voip calls recording solution miarec business
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www.duxoft.com
Voip CallsRecordingSolution
MiaRecBusiness
MiaRec BusinessVoip Calls Recording and Monitoring
Solution
Call Centers
Financial Institutions
Emergency Services Voip Service Providers
Air Traffic Control
Inter-office Calls
for …
Increase customer satisfaction;Improve agents productivity;Resolve disputes;Increase security;Comply with legal requirements;Reduce costs.
MiaRecallows
business to:
MiaRecEntirely software-based
MiaRec requires no proprietary hardware, expensive telephony equipment or complex installation.
All calls are recorded directly from IP network and archived on disk storage.
MiaRec records calls made with either softphone or IP phone.
MiaRec
Easy remote access to call records with any Web Browser and from any computer inside local network or even from Internet.
Web-based User Interface
MiaRec
Every call record contains all important information such as Date/Time, Duration, Caller and Called Parties’ Number, Name, IP, MAC etc.
Easy to retrieve call details information
MiaRecPlayback calls directly from Web browser
Listen to recorded calls with embedded Media Player inside Web-browser.No additional software is required on user’s computer to playback a call.
MiaRecPowerful calls search
Find easily any recorded call using many search parameters such as Date, Time, Caller or Called Parties’ Phone Number, Name and others.
MiaRecEasy to manage and organize calls
Create custom folders and organize calls by customer, agent, department, date etc.
MiaRecSecure Multi User Interface
Multi User Interface feature allows assigning monitoring and playback rights on a per user basis.
MiaRecHigh compatibility
MiaRec is compatible with all major IP-PBX systems, which are based on H.323, SIP, MGCP, Cisco Skinny, TAPI, Nortel UNISTIM etc.
Avaya Cisco
Nortel
Mitel
Asterisk
Vonage
3Com
NEC
ZultysSiemens
and many others…
MiaRec
• Server
Windows 2000, 2003, XP, Vista
7.2 MB disk storage per hour of conversation
• Client:
Windows, Linux, Mac with Web Browser
• Other hardware:
Managed Switch with Port Mirroring support
System Requirements
MiaRecis …
»» Flexible.Easy to install and administer.
»» Scalable.Suitable for large call centers as well as for small companies with only a few seats.
»» Entirely software-based.No proprietary hardware is required.
»» Affordable.MiaRec is based on innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems.
»» ReliableMiaRec is enterprise-level solution, designed specifically for 24/7 Voip calls recording.
MiaRecContact information
Duxoft LLC
Tel: +1 866 324 6717Web: www.duxoft.comE-mail: [email protected]