www.calpoly.edu

Telephone Updates

Information Technology Services – Personal Technologies

04/19/23 2

The Goals:•Automated Operator•Phone Directory Information•Services you should know about•New Digital Phone Standard •Unified Communications Plan•Cell Phone Happenings

Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez

04/19/23 3

Introductions

The Automated Operator

•Twenty-four hour directory assistance

•Replaces white pages entries

•Uses interactive voice response (IVR) to capture voice

input

•Uses Text-to-Speech to respond to user

805-756-1111

04/19/23 4

Automated Operator

• Dial 6-1111 and Try your Name • The Automated Operator will transfer you to your campus phone number.• Try your Department• Sometimes, there may be more than one match for your search. The Automated

Operator will ask you to select between the choices available.• Wait on the line for assistance• If the Automated Operator cannot find a successful match, you will be transferred

to the Cal Poly Operator for further assistance between 8am – 5pm M-F.Best Practices• Speak naturally and avoid using extra words such as "please" "could I speak to", etc.• Remember to speak at your normal volume and at a normal pace. The technology is less effective when

speaking at a high level or speaking abnormally slow.• Try to avoid using your speakerphone due to background noise. Cell phones are supported but have the

same challenges.• The automated speech attendant emulates the conversation you might have with an operator, so if the

system does not understand what you've asked on the first try, it will ask additional questions, for example, "repeat the last name".

TRY the Cal Poly AUTOMATED OPERATOR: 756-1111

04/19/23 5

Employee Information•Chancellor’s Office requirement for all state employees•Auto-population by Pinnacle of new employees•Sources of data and what we can update

Non-Employee Portal Directory entries•Request/update via Technical Service Request under Account Requests selecting Organizational Account

Portal, Pinnacle

04/19/23 6

Phone Directory Information

04/19/23 7

Services you should know about

Services

•Email notification of Voice Mail

– Can include attachment of voice mail

•Recent Calls Button

•Consultation

Phone Line Number: Click here to enter text.

Requestor: Click here to enter text.

Department: Click here to enter text.

Bldg. and Room: Click here to enter text.

Comments: Click here to enter text.

SRS Case: Click here to enter text.

Name of User: Click here to enter text.

Voicemail Password: Click here to enter text.

Phone type: Ericsson (OLD) ☐ 10-button ☐ 20-button

Aastra-Mitel (NEW) ☐ 14-button ☐ 24-button

For information on setting up your voicemail box and phone features:

www.servicedesk.calpoly.edu → Telephones & Cellular Support → Telephone User Guide → Voice mail Reference

www.servicedesk.calpoly.edu → Telephones & Cellular Support → Telephone User Guide → Telephone Reference

04/19/23 8

New Desi Strip Request Form

Integrated headset port and speaker phone

04/19/23 9

New Desk Phones

Standard Phone

•14 button – Includes 4 soft keys

Large Display Phone

•24 button – Includes larger back lit display

Trade-in Program

•New phone request could receive $25 bill credit

for old phone.

04/19/23 10

Unified Communications Plan

Campus Office 365

•MS Lync is now being evaluated

– Phone system integrates with Lync

– Brings Skype like services to CP

– Supports voice, chat, and video

04/19/23 11

Cell Phone Happenings

New Smartphone Offerings-Verizon Wireless

•Samsung Galaxy S5 16GB

Tethering to iPads & Laptops

•Verizon or AT&T plans

Cellular Telephone Offerings

•Platform agnostic

www.calpoly.edu