8/6/2019 Banking / FInancial Services

1/2

Shaheed Rogers, MBA10 Marshall Street Apt. 9S Irvington, New Jersey 07111973.801.6102shahrogers@hotmail.com

PROFILE

Highly dependable, energetic and customer-focused professional with award-winning sales experience and distinguished career in customer service. Broad-exposurein reading, interpreting, and forecasting financial statements. Motivated and well-organized self-starter with a knack to complete multiple tasks under tight deadlines with minimal supervision. Possess well-honed sales and marketing skills,including presentation of products and closing business deals; able to quicklybuild rapport with clients and ensure 100% customer satisfaction.

KEY STRENGTHS

- Sales Leadership- Territory Management- Account Development, Management, and Retention

- New Business Development- Multi-Level Sales Growth- Staff Leadership and Teambuilding- Creative Problem Solving- Independent Decision Making

PROFESSIONAL DEVELOPMENT

Master of Business Administration (Apr 2010)Centenary College, Hackettstown, NJ

Bachelor of Science in Business Administration, with concentration in Management(May 2001)William Paterson University, Wayne, NJMember, BSA (Business Student Association)Developed a commercial for AAA as a Senior Project

Completed a 4-day seminar conducted by Brian Tracy called The New Psychology in Selling

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER ~ Verizon Wireless, Succasunna, NJ Dec 2006-Present

Leadership: Provide strategic direction to all aspects of merchandising with full responsibility for reconciling cash management on a daily basis. Coordinate functions of personnel and ensured all delegated tasks are met.

Staffing/Employee Relations: Coach and mentor sales team and motivate them to maintained their performance at its peak. Determine staffing needs of the store and implement hiring and promotion decisions as well as initiate disciplinary action, as appropriate.

8/6/2019 Banking / FInancial Services

2/2

Accurate and Detailed Reporting: Drafted comprehensive financial and sales reports. Effectively handle and maintain cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectivesare met.Client Communication and Relationship Building: Foster positive customer services experience by providing exceptional service to both new and existing clients.Formulated resolutions to solve outstanding issues in agile fashion.Market and Industry Knowledge: Consistently maintain sound knowledge of companyand market promotional initiatives, including current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

DISTRICT MANAGER ~ ADP, Parsippany, NJ Apr 2006-Nov 2006

Independently sold ADP payroll services and HR solutions within a protected geographic territory. Established and maintained sound relationships with accountants and banks, and identified new business opportunities through client prospecting. Initiated cross-selling techniques to existing client-base.

BRANCH MANAGER ~ Enterprise Rent-A-Car, Oakland, NJ May 2000-Feb 2006

Assumed full responsibility for all aspects of automobile rental transaction --intake of reservation, explanation of contract details, customer liabilities/responsibilities, and the cost of transaction. Aggressively captured business opportunities through client prospecting within designated territory. Communicated with the branchs assistant manager during productivity meeting to review issues, indicated progress, and propose ideas for improvement.

- Gained the highest customer service score in branchs history of 96%- Singlehandedly managed branch operations that generated approximately $1M in annual revenue- Instrumental for the overall fleet growth average of 35% for the past 12

months; received the 2004 Fleet Growth Award- Produced $35k in new business during the second half of the FY 2004- Garnered monthly bonuses based on sales and positive overall customer satisfaction- Drove increase to enterprise service quality index by above 87% within a3-month average and 83% in 12-month average- Championed the highest brand award (Diamond Club) in three core areas --fleet growth, operating profit, and customer satisfaction score- Recognized as four-time number one ranked branch manager

TECHNICAL EXPERTISE

Proficient in Microsoft Office Suite