In today fast moving world, every organization does not depend on Intelligence Quotient (IQ)

only but Emotional Intelligence (EQ) as well in searching the best candidates to be one of their

workers. This is because, there have been many studies that show IQ only accounts for about

20% of our success. The major attributes of success are our social and emotional

intelligence. Before that, what is means by emotional intelligence? Emotional intelligence (EI)

refers to the ability to perceive, control and evaluate emotions of yourself and others. Some

researchers suggest that emotional intelligence can be learned and strengthened, while others

claim it is an inborn characteristic. Then what are the relationship between EQ, IQ and

personality of someone? Emotional intelligence taps into a fundamental element of human

behavior that is distinct from your intellect. There is no known connection between IQ and

emotional intelligence; you simply can’t predict emotional intelligence based on how smart

someone is. Intelligence is your ability to learn, and it’s the same at age 15 as it is at age 50.

Emotional intelligence, on the other hand, is a flexible set of skills that can be acquired and

improved with practice. Although some people are naturally more emotionally intelligent than

others, you can develop high emotional intelligence even if you aren’t born with it. Personality is

the final piece of the puzzle. It’s the stable “style” that defines each of us. Personality is the

result of hard-wired preferences, such as the inclination toward introversion or extroversion.

However, like IQ, personality can’t be used to predict emotional intelligence. Also like IQ,

personality is stable over a lifetime and doesn’t change. IQ, emotional intelligence, and

personality each cover unique ground and help to explain what makes a person tick.

Decades of research now point to emotional intelligence as the critical factor that sets star

performers apart from the rest of the pack. Emotional intelligence is something that has in each

of us that is a bit intangible which means they cannot be seen but you can feel it. It affects how

we manage behavior, navigate social complexities, and make personal decisions that achieve

positive results that also involved others. Daniel Goleman says, "People with well-developed

emotional skills are also more likely to be content and effective in their lives, mastering the

habits of the mind that foster their own productivity; people who cannot marshal some control

over their emotional life fight battles that sabotage their ability for focused work and clear

thought." This means, people who cannot control their own emotional intelligence will always

have problem with emotion and these people tend to express their emotion in a wrong way

because they do not know how manage their own emotions and this why we always hear people

always drag the negative emotions to the workplace and this will eventually disturb the work

process or other people in their surroundings.

As we grow older, we learn to manage our own emotion. We tend to become more

matured enough to controlled our negative emotions. However, there are some people who just

cannot controlled their own emotion and this sometimes will become a major problem when

involve in working. Imagine if you are a hot tempered person who just accepts other people’s

reprimand towards your own mistake. This going to be troublesome especially if you a leader or

someone who leads your team member. The higher your position the more you need to be great

in handle you emotional intelligence so that you do not easily influenced by any other factors

that distract your judgment or capabilities of a leader. Basically, everyone needs to learn how to

manage their own emotional intelligence so that in the future you will find out that it is easier to

cooperate with other people when you have high emotional intelligence.

In general, emotional intelligence is made up of four core skills that pair up fewer than

two primary competencies: personal competence and social competence. Personal competence is

made up of your self-awareness and self-management skills, which focus more on you

individually than on your interactions with other people. Personal competence is your ability to

stay aware of your emotions and manage your behavior and tendencies. Self-Awareness is your

ability to accurately perceive your emotions and stay aware of them as they happen. Self-

Management is your ability to use awareness of your emotions to stay flexible and positively

direct your behavior. While social competence is made up of your social awareness and

relationship management skills; social competence is your ability to understand other people’s

moods, behavior, and motives in order to improve the quality of your relationships. Social

Awareness is your ability to accurately pick up on emotions in other people and understand what

is really going on. Whereas, relationship management is your ability to use awareness of your

emotions and the others emotions to manage interactions successfully.

What I See What I Do

Personal

Competence

Self- Awareness Self-Management

Social

Competence

Social-Awareness Relationship

Management

Your emotional intelligence is the foundation for a host of critical skills—it impacts most

everything you say and do each day. Emotional intelligence is the single biggest predictor of

performance in the workplace and the strongest driver of leadership and personal excellence.

TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and

found that emotional intelligence is the strongest predictor of performance, explaining a full 58%

of success in all types of jobs. Surprisingly, people with a high degree of emotional intelligence

make more money—an average of $29,000 more per year than people with a low degree of

emotional intelligence. The link between emotional intelligence and earnings is so direct that

every point increase in emotional intelligence adds $1,300 to an annual salary. These findings

hold true for people in all industries, at all levels, in every region of the world. We haven’t yet

been able to find a job in which performance and pay aren’t tied closely to emotional

intelligence.

There are some ways for the organization to measure their employees’ emotional

intelligence especially during interview. How do they select best candidates with not just with

high IQ but as well with high emotional intelligence. Here are some of the common ways used

by most organization to test their candidates or employees’ emotional intelligence:

i) Reuven Bar-On’s EQ-i

A self-report test designed to measure competencies including awareness, stress tolerance, problem solving, and happiness. According to Bar-On, “Emotional intelligence is an array of noncognitive capabilities, competencies, and skills that

influence one’s ability to succeed in coping with environmental demands and pressures.”

ii) Multifactor Emotional Intelligence Scale (MEIS)

An ability-based test in which test-takers perform tasks designed to assess their ability to perceive, identify, understand, and utilize emotions.

iii) Seligman Attributional Style Questionnaire (SASQ)

Originally designed as a screening test for the life insurance company Metropolitan Life, the SASQ measures optimism and pessimism.

iv) Emotional Competence Inventory (ECI)

Based on an older instrument known as the Self-Assessment Questionnaire, the ECI

involves having people who know the individual offer ratings of that person’s abilities

on a number of different emotional competencies

In conclusion, our emotional intelligence has such a large impact on our success in life, it

is important that we fully develop our emotional skills so that we will know how to manage and

control it the future. Not only has that, our emotional skills had a direct and important bearing on

our relationships with others. We need to understand our feelings, where they come from and

how to properly express them. We will not maintain healthy relationships unless we can control

our emotions, communicate our feelings in a constructive manner and understand the feelings of

others. Besides, there is a direct connection between our emotional health and our physical

health. If our lives are filled with stress, our physical health suffers. It has been estimated that

well over 80% of our health problems are stress related. We experience stress primarily because

we are not comfortable emotionally. We need to understand the link between our emotional

health and our physical health. It has been well said that your IQ can land you a job but your lack

of EQ can get you fired.

MGM 4136

CURRENT ISSUES IN MANAGEMENT

TOPIC: EMOTIONAL INTELLIGENCE

LECTURER: PUAN RUHANA BT BUSU

GROUP 3

GROUP MEMBERS:

Cheok Pei Yin 147809

Chan Sia Fu 148912

Leo Mei Zhi 149602

Chew Wei Ye 149654

Anisah Ahmad Salim 155463