[wso2con eu 2017] the win-win-win of water authority hhnk
TRANSCRIPT
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The win-win-win case
Water Authority HHNKMichel Zwart MSc.René Wiersma MSc. MBA
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Structure
• Introduction• Business case: Tax collection
– objectives– success factors– results, the 3 wins
• How HHNK continues innovating with WSO2• Questions and answers
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Introduction
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Introduction
René Wiermsa MSc. MBA• Enterprise Architect at Yenlo• Email [email protected]• LinkedIn profile
https://nl.linkedin.com/in/rené-wiersma-71062a
Michel Zwart MSc.• Information Architect at HHNK• Email [email protected] • LinkedIn profile
https://www.linkedin.com/in/mz20091970/
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We’d like to thank• Robert Hauwert, project leader Digital Front Office HHNK• Evert Karregat, cluster manager Taxes HHNK• Arno Smit, information manager HHNK• Ruben van der Zwan, CEO Yenlo• Tamara de Lange, marketing & training coordinator Yenlo• Hans Bot, enterprise architect Yenlo
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Introduction water authorities
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• Excavation of peat realizing farmland
• Lowering grounds
• Building of dykes and damms
• Origination of water authorities through collaboration
(13th century)
• Flood of 1916 leading to centralized water
management
A long, long time ago
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Introduction water authorities
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Working on……water safety
Dyke reinforcement, maintenance (asset management) and inspection
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Introduction water authorities
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Working on……sufficient water
Water storage( buffers)
Dredging
Maintenance
Maintenance inspection
Level regulation
Pumping
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Introduction water authorities
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Working on……clean water
Sewage purification
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Introduction water authorities
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Working on……road safety
Maintaining roads
Mowing berms
Maintaining signage
De-icing
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Introduction water authorities
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Crisis organization
Crisis management
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Introduction water authority HHNK
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Water management area: 488,033 acre
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Introduction water authority HHNK
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Clients and partners
• 1,200,000 residents
• 30,000 companies
• 33 towns/communities
Water control assets
• 31 miles of dunes
• 1,000 miles of dikes
• 17,771 miles of canals and ditches
• 3,500 infrastructural assets
Water management area: 488,033 acre
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Tax collection
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Tax income 2017 (budgetted)
• Water safety / sufficient water
• Water purification
• Road Safety
(amounts in 1,000,000 euros)
122,2
79,2
15,3
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Business case tax collectionWhat could be improved?
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Reengineering tax collection
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How can we help?
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Tax collection - objectives
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What could be improved?
Increased processing efficiency
Transparency for residents and companies
Usability for residents and companies
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Business case tax collectionHow did we do it?
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Tax collection – success factors
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How did we realize our improvements?
• IT vision
• IT integration principles
• Scrum
• Web oriented
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IT vision
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Digital transformation
• Federal Policy
• Service vision
Service Oriented Architecture
• Integrated digital
services
• Flexibility
(best-of-breed)
• Performance
• Reusability
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IT integration principles
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Principles
• Straight through processing
• Separation of concerns
• Decoupling and reusablity
• Canonical datamodel
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Architecture realized
Service implementation
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Business case tax collectionWhat are the results?
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Results
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What are the wins?
• Wins for our residents
• Wins for our employees
• Wins for HHNK
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Transparency:
Online statement of account
Usability:
Direct access to digital services
What are the wins?
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RESIDENTS
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What are the wins?
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Award for:
• 100% digital availability of services 2016
• 100% digital maturity level 2016
• Providing the right mindset
EMPLOYEES
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What are the wins?
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HHNK
On the average 25%
less calls regarding taxes
€ 40,000 / yr savings
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What are the wins?
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HHNK
Internal resource cut by 11%and…€ 350,000 savings/yr on hiring
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What are the wins?
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HHNK
• Reduction of banking costs by € 110,000
• 50% faster remission treatment
• Raise in data quality by working 100% digital
• Total cost reduction of € 400,000 - € 600,000 / yr
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Business case Tax Collection
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• Total initial investments € 460,000
• Yearly costs € 60,000
• Yearly average cost reduction € 500,000
• Pay-off time 1,1 year
Financial summary
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How HHNK continuesinnovating with WS02
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Continuing innovation
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Examples
• Plugging in more applications
• Creation and reuse of business application services
• Introduction of API manager
• Exposing data
• Align with the federal open data initiative
• Security improvement
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HHNK ESB Infrastructure
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Intranet
Application Server
Internet
Enterprise Integrator
Messaging
Back-Office Applications
Data Access
Management
Monitoring Tools
CI/CD
Developer Tools
ReST APISOAP Webservice
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HHNK ESB Infrastructure
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Questions
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