WRTA Comprehensive Service Analysis Listening

Sessions

Summary of Comments Received

1

Categories of CommentsCurrent

Operations – Routing

Current Operations – Procedures

Expansion

Facilities

Fare-Related

Other Suggestions

2

Current Operations-Routing

Most suggestions in this category

Service most wanted on N.

Main St & Park Ave

Cross-town and loop routes suggested

Reduce back-to-back buses• 26/23 on Lincoln St• 18/30/31 on West

Boylston St• 19/27/33 on Main St

3

Current Operations-Procedures

Bustracker good – a few technical issues

Improve synchronization of bus departure with announcements

Buses need to stop on mainline routes even when other buses are at stops – interline may be needed

Problem with early buses on some routes

Hold buses at hub an extra minute for low frequency routes

Route # should be announced along with bus #

4

ExpansionMore late night routes &

weekend service

Community expansion to Holden, MART area, Southbridge (local),

Boroughs, Shrewsbury

More service in Worcester to Park Ave, colleges, Spectrum,

Ecoterium

5

Facilities

Like the hub• Needs: more security, lighting, indoor

space, bathrooms, amenities, hours, backs on benches, change machine, improvements to accessibility

Benches/shelters at more locations

Announcements/Bustracker are good• Need to fix a few glitches

6

Fare-Related

Suggestions on fixing programming/mechanical

issues

Suggestions regarding TVM locations; discount passes for

youth/veterans

7

Other Suggestions

8

Many comments received

Service has improved!

Winter snow removal

improvements needed

throughout service area