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Bishop Career Services Network
2010
Writing Resumes that Work
The role of the resume
Describing your experiences
Other resume parts
Effective cover letters
Questions
Bishop Career Services Network
2010
A targeted document
sent to a decision-making individual
highlighting essential qualifications
for a specific type of position
for the purpose of getting an
interview
What is a Resume?
Bishop Career Services Network
2010
Connects your background with the job you’re applying for
With cover letter, supports the case for why you should get an interview
Frames questions for the interview
Should NOT be the first expression of your interest
The Role of the Resume
Bishop Career Services Network
2010
Two Stages of
Writing a Resume
1. Basic “core” resume– Gather all key elements
– Describe all experiences
fully
2. Custom resume– Emphasize most relevant
background
– Mimic the style of the field
Bishop Career Services Network
2010
Think Like the Employer
Position requirements are
organized in three categories
– Content Knowledge
– Skills
– Qualities
Your resume should address their
expectations in all three dimensions
Bishop Career Services Network
2010
Content: What to Include in
Experience Descriptions
Context – description of employer (products, services); scope of project
Your Role – responsibilities (not tasks); relationship to others
Results or Outcomes – what was accomplished; your contributions
Skills Acquired – content, transferable, or technical skills gained
Bishop Career Services Network
2010
Student Supervisor
Wilson Hall, Michigan State University
February 2007-present
Monitor other workers.
Open/close cafeteria.
Serve food.
Student Supervisor
Wilson Hall, Michigan State University
February 2007-present
• Trained and managed 20 student employees to
provide high quality service
• Served an average of 600 customers per 4-hour
lunch shift
• Created student employee work schedules
• Resolved conflicts between employees and with
customers
Bishop Career Services Network
2010
Analyst Intern Reams Asset Management Co., Albany, NY Jun-Aug 2008
• Analyzed client inquiries for a mid-sized investment firm to detect trends.
• Created a multiple-option model to explain findings.
• Presented report to a panel of traders and the Marketing Manager.
• Results contributed to a restructured method of fielding inquiries. Client
satisfaction with help line services improved by 25% over 6 months.
• Enhanced knowledge of SPSS and PowerPoint.
Reams Asset Management Company, Albany, NY 2008
Assisted the firm with various projects. Helped write a report for
improving client service. Worked directly with the Marketing Manager.
Bishop Career Services Network
2010
Paradyme Management Greenbelt, MD Jun 2013 – Aug 2013
Business Intelligence Intern
Developed workflows using the Pentaho Business Intelligence tool.
Created complex and optimized queries to generate reports.
Researched Dozer mapper implementation for a project requiring massive ETL
Loads. Work to be utilized in March 2013.
eClerx Services Ltd., India 2006 - 2013 Associate Process Manager, Pune & Mumbai, India (November 2010 – January 2013)
Managed processing and reconciliation of Derivatives, leading multiple teams with more
than 15 employees
Facilitated execution of UAT based on business requirements to obtain client sign off
Worked as a liaison among stakeholders in order to elicit, analyze and validate
requirements for changes to IT systems
Developed business and user requirement documentation- improving efficiency and
streamlining business
Communicated effectively between Morgan Stanley and development team to deliver
functional requirements such as screen, interface and UI designs
Critically analyzed information gathered from multiple sources and decomposed high
level information into detailed requirements reconciling conflicts
Translated client requirements into process flow diagrams and Agile user stories
Translated business requirements into functional and non-functional specifications
Goldman Sachs & Co – Enterprise Architecture Department of Technology Division Jersey City, NJ Project Manager / Business Analyst – Summer Internship May 2013 – Aug 2013
Cooperated with internal technical and business teams to evaluate company’s overall enterprise architecture competence as well as technologies linked to business operations; assessed, identified and recommended potential enhancements in technical and business processes and performance.
Lead an IT software development project aiming to optimize company’s performance around the globe; made sure the project stayed within the defined budget, goals, deadlines, and met stakeholders’ expectations. Effectively collaborated with system users to ensure the project met business requirements and needs; managed co-ordination of the partners and working groups engaged in project work (i.e. successfully linked and oversaw business and technical teams from London, NY, and NJ to assess final product’s business/functional requirements; documented business/functional requirements using Microsoft Excel and JIRA for further use in the system designing process).
o Monitored and made decisions concerning project progress and performance (i.e. recorded and managed project issues and escalated where necessary; effectively communicated and submitted project status reports to the assigned supervisor and the project sponsors/stakeholders).
o Prepared and supervised project related training activities within the defined budget (i.e. prepared an informative presentation to educate internal clients about the requirements gathering process, its purpose, and benefits; trained clients on using JIRA tool).
o Planned User Acceptance Testing (UAT) strategy and prepared UAT kick-off deck further used in UAT execution (i.e. successfully collaborated with 12 internal business and tech geographically dispersed teams to identify UAT scope, plan, diagram flow, execution timeline, resource commitments, day-to- day/escalation contacts of the involved in the project systems).
o Scheduled and lead UAT discussions (i.e. agenda/minutes, discussion-guiding docs, follow-ups) as well as addressed all open questions in regard to the UAT planning and execution processes.
o Prepared and distributed questionnaire to identify systems Go-Live dependencies of 26 internal business units; successfully documented identified Go-Live dependencies; addressed all open Go-Live questions and issues.
Bishop Career Services Network
2010
The Hierarchy of VerbsLeader Created Founded Initiated
Proposed Managed Directed
Associate Coordinated Implemented Executed
Conducted Analyzed Researched
Assistant Fielded Handled Responded
Insured Maintained Ordered
Helper Participated Covered Served
Answered Routed Counted
Final Check
Best content takes lead
Consistent format & font throughout
Accurate alignment
No typos
Good use of space
Logical breaks
Cover Letter Template
1st Who I am, what I seek, how I got
your name
2nd Why I’m interested in the job,
company, industry
3rd What I offer (skills & experience
relevant to requirements)
4th What action I will take next