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Common Services Centers (CSC) Scheme

The CSC Scheme as approved by Government of India in September 2006 for setting

up of 100,000+ (one lakh) internet enabled centers in rural areas under the National e-

Governance plan (NeGP) is being implemented in a Public Private Partnership (PPP)mode. The Common Services Centers (CSC) are proposed to be the delivery points for

Government, Private and Social Sector services to rural citizens of India at their

doorstep . The CSC Scheme is envisaged to be a bottom-up model for delivery of

content, services, information and knowledge, that can allow like-minded public and

private enterprises - through a collaborative framework - to integrate their goals of profit

as well as social objectives, into a sustainable business model for achieving rapid

socio-economic change in rural India.

As on 31st December 2012, a total of 99,247 CSCs are operational in thirty three

States/UTs. 100% CSCs have been rolled out in 10 (Ten) States (Arunachal Pradesh,

Chandigarh, Gujarat, Kerala, Madhya Pradesh, Manipur, Meghalaya, Mizoram, Sikkim

& Tripura). More than 70% of the rollout has been completed in 12 (Twelve) States

(Assam, Bihar, Chhattisgarh, Himachal Pradesh, Jharkhand, Maharashtra, Puducherry,

Punjab, Rajasthan, Uttar Pradesh, Uttaranchal and West Bengal). In about 4 (Four)

States (Andhra Pradesh, Jammu & Kashmir, Lakshadweep and Orissa) implementation

of CSCs have crossed half way mark (more than 50%). As of March 2011, the target of

completing roll out of 100,000 CSCs was June 2011. However, the target is not met as

many of the CSCs have become non operational due to termination of SCA contracts,

naxal activity and non-availability of connectivity. In the month of November 2012,

49,882 CSCs across 23 States and 21 SCAs have reported to have completed 106 lakh

transactions worth about Rs. 579 Crores. As of November 2012, approximately 10,000

CSCs are providing financial services including banking, micro-finance and insurance

services to over 1.8 lakh citizens.

The State Governments like Andhra Pradesh, Assam, Bihar, Gujarat, Haryana,

Jharkhand, Kerala, Maharashtra, Orissa, Rajasthan, Tamil Nadu, Uttar Pradesh and

West Bengal have issued Government Orders / Notifications to the various

departmental heads / District Level authorities/ Stakeholders for use of CSC to deliver

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various G2C Services. The various G2C Services offered are: Agricultural services, RTI

Services, NREGA MIS Data Entry service, Postal Products, Land Records, Issuance of

Birth and Death Certificates, Utility Services, Electoral Services, Transport Services,

Grievances, e-District Services, etc. Financial Inclusion has started in the States of

Andhra Pradesh, Jammu & Kashmir, Madhya Pradesh, Meghalaya, Maharashtra,Tripura and Uttar Pradesh.

Connectivity:

As on 31st December 2012, States have reported that 85,928 CSCs are connected

out of which 27,697 CSCs are connected through BSNL, 23,505 CSCs are

connected via VSATs, 17,541 CSCs are using Data Cards and 17,185 are using

Connectivity through other technology like WLL and GPRS.

Online Monitoring Tool Status:

As on 31stDecember 2012, Online Monitoring Tool (OMT) has been installed/ registered

in 73,122 CSCs covering twenty seven States and user ID has been created/

commissioned for 114,358 CSCs.