wowzers honourable mentions · 2020. 8. 28. · wowzers honourable mentions q2 –2020 i just...

claimspro.ca

WOWZERS HONOURABLE

MENTIONS Q2 – 2020

WHAT OUR CUSTOMERS ARE SAYING

WOWZERS HONOURABLE MENTIONS Q2 – 2020

I really appreciate that you always have a solution andquick response whenever I ask some crazy request. Youare an asset to Marsh!

Adjuster: Vignesh TharumalingamBranch: Mississauga, ONClaim Type: ECSClient: Marsh

“ “ I want recognize your competence and professionalismin bringing this project to a successful conclusion. Yourchoice of ServiceMaster and Branden Cerone wasinstrumental. The company was on top of the jobs thatneeded doing and kept all their commitments. Thework was professional and the final cleanup exceptional.

I hope I never have to work with you again but if I do Ican think of no one better.

Adjuster: Dheeraj SoodhanBranch: Surrey, BCClaim Type: N/AClient: N/A

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I thought I’d reach out and thank you for your efforts andassistance. We could not have achieved such a greatresult without your contribution and guidance! Thanks sovery much! I look forward to working with you again,Teena.

Adjuster: Teena ThomasBranch: Calgary, ABClaim Type: N/AClient: Aviva

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I wanted to express my satisfaction in the serviceprovided to me by Zahid. His handling of my pandemicclaim was excellent in all aspects, from being efficient,communicating well, following up promptly with emails,and his overall demeanour and phone manners.

His great service was much appreciated at such anawkward moment in history. Please thank him again forme.

Adjuster: Zahid AshrafBranch: Markham, ONClaim Type: N/AClient: Aviva

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I just wanted to say thank you so much for all of your help!Scott is awesome!! Super efficient, knowledgeable andcompassionate. He has made this overwhelming processvery easy, for which I am very grateful.

I wanted to let you know how happy I am with the servicesyou have arranged for us!

Adjuster: Scott HamiltonBranch: Edmonton, ABClaim Type: N/AClient: RSA

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I want to say that Jonalee is very thorough in herinvestigations. Her reports are on time & she is veryresponsive in a timely manner to inquiries. She was alsosuccessful in subrogation at the final stages andmanaged to convince the third party that they werenegligent & negotiated an excellent recovery.

Thank you for being there for our clients in this verydifficult time.

Adjuster: Jonalee HodgesBranch: Edmonton, ABClaim Type: N/AClient: Dejardins

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I wanted to thank you for reaching out on Fridayafternoon. This has been an incredibly stressful andemotional experience for the entire family and your calloffered much comfort. I would like to offer mycompliments with respect to your professionalism andcompassion. This was simply an unfortunate accident,driving into blinding sun affecting visibility could havehappened to an experienced driver. We feel horrible fortheir injuries and impact on their family, that goes withoutsaying.

Adjuster: Leonie SmithBranch: Mississauga, ONClaim Type: N/AClient: N/A

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Our clients are very impressed with you professionalism,responsiveness and attention to detail. So much so thatthey would prefer that we keep you as the independentadjuster on their new claims whenever needed. I haveworked with you on a bunch of files and I can say withconfidence that you are always very professional in yourconduct and detailed in your reporting.

Adjuster: Garrett SpinaBranch: Mississauga, ONClaim Type: N/AClient: CNA

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From the first day you took over my file you have achievedthe highest level of incredible customer service. You werein constant contact with me, answering all of my tediousquestions and concerns, and constantly kept me in theloop with the process. Not once did I feel you wereunreachable and you always took the time to explain theprocess for me.

I have to say you represent your company with theupmost respect and quality service, and have left me witha new standard when it comes to claims service. As youare aware I come from an insurance background and I amso pleased you were looking after my file. Anyone to haveyou as an adjuster is more than lucky.

I want to personally thank you for all your hard work andthe amount of hours you have put in to help me,especially during COVID-19. Without you I would have feltlost in this process. You should know how amazing you areat your job as you have gone above and beyond the call ofduty.

Adjuster: Jennifer BarkerBranch: Mississauga, ONClaim Type: N/AClient: N/A

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Nice work, Luke. That’s really appreciated! You did agreat job on this one, which is as expected given theresults on the previous fire loss you handled for us.

Adjuster: Luke PurdyBranch: Kitchener, ONClaim Type: N/AClient: BFL

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I was assisted by Ross Sparrow for a claim and I justwanted to reach out and let you know how diligent he wason his follow ups. I was extremely frustrated and heseemed to be the only person bothering to find out whatwas going on. His service went beyond what I wouldexpect from an adjuster and for that I wanted to makesure it was on the record that I personally commendedhim for his work.

Adjuster: Ross SparrowBranch: Surrey, BCClaim Type: N/AClient: Western Coast

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I wanted to send a thank you and appreciation for anadjuster by the name of Ashif Panjwani. Ashif was notonly professional but also pleasant to work with. He wasprompt, listened to my concerns and always got back tome in a timely matter. Even when news was not exactlywhat I wanted to hear it was well explained in a veryprofessional and respectful manner. Everyone who hasthe misfortune of dealing with a loss involving insuranceshould be so lucky to have an adjuster such as Ashif.

Adjuster: Ashif PanjwaniBranch: London, ONClaim Type: N/AClient: Dejardins

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Leonie Smith did a great job with our insured. She wasvery kind to an elderly customer who had limitedrecollection of the accident. Caring More is one of Aviva'svalues and Leonie did a fantastic job demonstrating that aCustomer matters and provided good Customer Service.

Adjuster: Leonie SmithBranch: Mississauga, ONClaim Type: AutoClient: Aviva

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I would like to convey my greatest satisfaction that mostof the joint files with Intact and Echelon (Sekoia) arenow handled by Geneviève. Her reports are always ontime. They are very clear, concise and we find all therequired information within them.

In addition, Geneviève responds very quickly to heremails, which is really appreciated. So there you go,thank you for everything and have a great day!

Adjuster: Geneviève Larivière-SimoneauBranch: Laval, QCClaim Type: N/AClient: Cooperators

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Thank you for all your work on our claim, you truly havebeen a gentlemen and very helpful through this process.

The insurance world needs more people like you!

Adjuster: Stanley DoucetBranch: Coldbrook, NSClaim Type: N/AClient: SBM Offshore

“ “ Hello, I would like to take two minutes to acknowledgeyour great work, your honesty, your straightforwardnessand your company. This is the first time that I deal withsomeone that is so competent and there are no wordsto express your knowledge. You were able to answerany questions I had concerns about. You gave me backconfidence that I had lost towards insurance companies.You made me realize that not all insurance companiesare liars.

I want to thank you again and continue to do greatwork. We need more people like you to become trainersMr. Correia.

Adjuster: Peter CorreiaBranch: Montreal, QCClaim Type: N/AClient: N/A

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I must say, I was not expecting a response that quick. Iappreciate the extra mile you went to assist in getting mea good and reasonable offer.

Sandiya, I wish to truly thank you for looking deeper intothe comparisons and helping with the settlement amount.Honestly, I feel you did more then was required and reallyappreciate it.

This has truly been a pleasant experience and the best Ihave ever had with an insurance related issue. You haveshown to be very professional and very personable,definitely put a different perspective on my generalizationof how insurance companies treat their clients.

Adjuster: Sandiya SegranBranch: Mississauga, ONClaim Type: N/AClient: Arch

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I can’t thank you enough for all you have done for us. Ihave never in my life had to put in any sort of claim likethis and I am so shocked at how well this experience hasproceeded. All of the trades people we have had overhave just been fantastic and the results are more thatwe had expected!

Adjuster: Mirlin PorterBranch: Surrey, BCClaim Type: N/AClient: BCAA

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This letter is written in thanks for the tremendous job Ms.Boucher as done regarding our insurance claim. Shortlyafter talking to our insurance agent, Ms. Boucher arrivedon the scene as the adjuster. With her efforts andexpertise, we were able to get the new restorationcompany cracking and repairs were wrapped up. Ms.Boucher assisted greatly in gently lighting a fire under therestoration company when they failed to keep in timelycontact with us.

Throughout this marathon, by far the greatest ally wehave had is Ms. Boucher. Her professionalism, calmness,responsiveness and courtesy are greatly appreciated.

Adjuster: Melissa BoucherBranch: Nanaimo, BCClaim Type: N/AClient: N/A

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Thank you very much for your high quality work on thisfile. I have always valued and appreciated your workwhen we have had a claim to do together.

Adjuster: Luc AucoinBranch: Dieppe, NBClaim Type: N/AClient: Travelers

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Insured: My family and I are very grateful to have Deborahby our side throughout this terrible ordeal in our lives.Deborah is very attentive, resourceful, knowledgeable,professional, and went above and beyond for our family.She always responded to our requests in a very timelymanner and was readily available to explain next steps tous. She was very transparent and assisted us in every waypossible.

I just wanted to take the time to relay our greatappreciation for who she is as a professional but moreimportantly as a person. It is evident that she cares aboutthe people she assists, and it made a world of difference!

Client: Thank you for your kind words for Deborah. I tooagree that she is a true professional and cares about thepeople she assists.

Adjuster: Deborah BrickBranch: Mississauga, ONClaim Type: N/AClient: RSA

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I have never worked with a more dedicated professionalthan Maureen, who exudes a love of people andattention to detail. She has gone out of her way tomake our lives easier. I have been assisting my parentsand have had the pleasure of working with Maureenthroughout this ordeal.

When I call numerous times Maureen always answersher phone personally. I have never encountered anAdjustor so respectful, helpful, courteous, and caring.She is patient and friendly. My parents are elderly andcould never have looked after all of the details anddealing with the contractors.

Maureen is a person who goes above and beyond thecall of duty and remains respectful through it all. It isevident that she values all of her clients, loves workingwith people and loves her work.

Thank you for your valuable time.

Adjuster: Maureen ClarkeBranch: Abbotsford, BCClaim Type: PropertyClient: N/A

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Ashif was not only professional but also pleasant to workwith. He was prompt, listened to my concerns and alwaysgot back to me in a timely matter. Even when news wasnot exactly what I wanted to hear it was well explained ina very professional and respectful manner. Everyone whohas the misfortune of dealing with a loss involvinginsurance should be so lucky to have an adjuster such asAshif.

Thank you to everyone involved. A special thank you aswell for sending Ashif to help out with my claim.

Adjuster: Ashif PanjwaniBranch: London, ONClaim Type: N/AClient: N/A

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I just wanted to say thank you and recognize theremarkable efforts of Mark Hamilton from ClaimsPro.Recently, my 91 year old father lost his wife (mymother), had two pets pass away and experienced adevastating flood in his home all within a short windowof time.

After many years of paying insurance premiums andnever making a claim it was very upsetting to him tothink he may not be covered under his policy protectionplan, but Mark came to the rescue. I can not begin toexplain the pressure that was removed from my father'sand my family's mind thanks to Mark.

We wanted to say thank you to all of you but Mark istruly a hero within our family.

Adjuster: Mark HamiltonBranch: Mississauga, ONClaim Type: PropertyClient: N/A

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I want to point out that Natasha has been quick torespond to phone calls and emails. Quicker than I wouldever expect. Her level of professionalism in the face ofconflict is commendable. We do not agree on the figurepresented but in no way does that reflect on Natasha'sservice level. Both my brother and I feel she is an excellentadjuster.

In the insurance industry we are used to fieldingcomplaints and not enough people take the time tocommend people on their service. I wish to let you knowthat Natasha has done everything right and we sureappreciate her service.

Adjuster: Natasha FougereBranch: Fredericton, NBClaim Type: N/AClient: N/A

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I wanted to share with you the good work thatStéphanie has done in my claim file. Usually, customershave an easier time writing to complain, so I wanted toshare my satisfaction and appreciation of Stéphanie'swork. She was more than professional in my case. Shetook the time to explain all the variables in my file andwhen I had questions, she responded promptly.

When Stephanie took over my file, I finally felt listenedto and supported as there were several others involvedon my file that seemed to drag things out. The onlyperson who was present, attentive, active and effectivein this matter was Stephanie.

I really appreciated her approach, her commitment andher relevance. Thank you!

Adjuster: Stephanie LaurinBranch: Montreal, QCClaim Type: N/AClient: N/A

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The reviews are very well done and detailed.

I appreciate all of your hard work the past 8 months andespecially stepping up to take over. ClaimsPro really camethrough and helped us out!!

Adjuster: Janet AnnisBranch: London, ONClaim Type: N/AClient: Heartland Farm Mutual

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wowzers honourable mentions · 2020. 8. 28. · wowzers honourable mentions q2 –2020 i just...

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