would i be comfortable in icu? is it really safe?
TRANSCRIPT
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Would I be comfortable in ICU?Is it really safe?
Professor Cliff Hughes
A/Prof Tony Burrell
23 August 2014
Plenary 3
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Australia?
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Australia?
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Australia?
Home to seven of the worlds most deadly snakes!
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The ICU is a dangerous place
High error ratesmost likely to occur in
intensive care units, operating rooms, and
emergency departments (Institute of
Medicine 1999)
Wide range of incidents, inappropriate
medical decisions, adverse drug events,
preventable slips & lapses (unrecognisedomissions in care) and variable
implementation of evidence-based care
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The ICU is a dangerous place
High error ratesmost likely to occur in
intensive care units, operating rooms, and
emergency departments
Wide range of incidents, inappropriatemedical decisions, adverse drug events,
preventable slips & lapses (unrecognised
omissions in care) and variable
implementation of evidence-based care ESPECIALLY FOR RUSSELL
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Lilford Lancet 2004
Structure, process, outcome and
culture
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Structure/Culture
Occupancy After hours discharges = poorer outcomes
Goldfrad et al Lancet 2000
Tobin & Santamaria Med J Aust 2006
Pilcher et al Anaesth Intens care 2007
After hours admissions = ?poorer outcomes Bhonagiri et al Med J Aust 2011
Medical staffing After hours incidents
Nursing staffing Increased nursing staff associated with less adverse
events
Kane et al Med Care 2008
Blegan et al Medical Care 2011
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Process: How we do our business
Incident monitoring Incident/problem recognised at the time
Medication errors
Incidents often not recognised & require different
approach Checklists etc
Communications
Often fragmented, daily goals sheet
Emphasis on appropriateness of care -housekeeping
Growing body of evidence linking improved
process of care with better outcomes
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Outcomes
Morbidity & mortality meetings Traditional
Often mandatory for training programs
Peer review - case by case discussion
The objectives of the surgical M&M conference are tolearn from complications, to modify surgical behaviour
and judgement based on previous experience, and to
prevent repetition of the problems leading to the
complication. (Murayama) i.e. emphasis on
teaching/learning derive knowledge and insight without blame or
derision (quoted by Murayama)
Forum for discussion of major incidents
But not aggregated data
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Risk-adjusted Outcomes
Crude hospital mortality rates are unsatisfactoryfor measuring performance because do not adjust
for case mix or severity of disease
APACHE III, SAPS scoring systems adjust for
variation in patient outcomes that stem fromdifferences in patients and organisations ie
variations in casemix
Risk adjusted scores used to calculate
Standardised Mortality Ratios (SMR) - observed vspredicted mortalityallows benchmarking of ICUs
?helpful indentifying why ICUs are outliers
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OutliersData review
Data qualityespecially GCS
SMR of ventilated patients
SMR of acute pneumonia
SMR of cardiothoracic patients SMR of deteriorating patients/medical
emergencies admitted from the wards
SMR end-of-life Not much help
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Outlier
NB SMR
NSW Tertiary unit funnel plot (2009):
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Syrec study
79 ICUs in 76 hospitals in Spain 591/1017 (58%) patients suffered incidents (n=1224)
943 = no harm events
481 = adverse eventstemporary damage (29%) and
permanent damage or death (4%)
Causes: Medication (74%)
Equipment (15%)
Nursing care (14%) Accidental removal of vasc devices & catheters (10%) or
Airways & mechanical ventilation (10%)
Avoidable in 79%
Merino et al Int J Qual Health Care 2012
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Other Work
Performance level failures most commonly preventableslips and lapses
Rothschild et al Crit Care Med 2005
SEE Study 25.5% unintended events were ADEsincluding wrong drug in 39/147Valentin Intensive Care Medicine 2008
187 errors (3.3%) - vasoactive drugs (32.6%),
sedatives/analgesics (25.7%) & wrong infusion rate 71(40.1%) Calabrese et al Intensive Care Med 2001
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Incidents by principal incident type - NSW ICUs 2010
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Primary problem as perceivedby the notifier
Administration - 79
Prescribing - 28
Narcotic controlled drug
discrepancy - 17
Dispensing - 12 Storage/Wastage/Security - 11
Delivery - 5
Supply/Ordering - 5
Undesired drug effect drug
therapeutic use - 2
Presentation - 0
Total - 159
Diazepam - 3 Frusemide - 3
Nimodipine - 3
Noradrenaline - 3
Pantoprazole sodium - 3
Amiodarone hydrochloride - 4
Cephazolin sodium - 4
Heparin - 4
Midazolam - 4
Oxycodone - 4
Vancomycin hydrochloride - 4
Heparin sodium - 5 Morphine sulfate - 5
Fentanyl - 9
Morphine - 11
Total69
NSW Medication errors q3 2011
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Many medication errors are not recognisedmanyare acts of omission
Only a fraction of ADEs are identified by incidentreports
One study examined 55 ADEs
15 preventable
26 serious or life threatening but only 2 had incident
reports Conclusionvoluntary reporting identified only a
small fraction of ADEsCullen et al Jt Comm J Qual Improv 1995
Most errors go unreported
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Competency
All staff are competent to provide care to the patientsat the level at which they have responsibility
procedures, decision making, supervision
Competency to assess technical and non-technical
skills
Airway managementNB after hours
CVL insertion
Intercostal tube
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Airway incidents62.5% between 1600-0700
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High stress environment, fatigue, task saturation,
interruptions and reliance on MEMORY
Lack of knowledge
Medication safety management is complexprocessprescribing, preparation - between 80
200 steps
Errors in order writing are the most common
medical error - illegibility, mistakes in
transcription
Patient identificationask Cliff
Why do medication errors occur?
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NSW CVL Incidents 2008-2011 n=572
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Air Embolism
Incident report of death after removal of a
central line while patient was sitting upa
never event
Review of all incidents 2008-2014:
Reported cases
Two survived
6 died
RCA Causal statements:
Too difficult to put patient in bedI knew about policy but I was too busy
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Air Embolism
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Air Embolism
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Every day patients are not getting basic care
Routine care ie FASTHUG could happen
automatically and consistently with the use
of a checklist
Increasing evidence to show that checklists
are very useful in the ICU
Checklists
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A checklist in the intensive care environment could have thefollowing advantages:
Immediate patient safetyi.e. ensuring that the patientgets what he/she needs immediatelysafety lesson fromaviation
Educational toolconstant repetition reinforces theprinciplee.g. BSL
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71% pts had pain assessed by medical team
on the study day
Of the 115 patients in pain, 42% did not have
pain score recorded
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A pressure area risk assessment tool had not
been used in previous 24 hrs for 31%
110 pts (17%) had one or more pressure
areas, of these: 35% no risk assessment tool used
23% no targeted interventions
implementedElliott, McKinley, Fox Am J Crit Care 2008
Pressure Areas
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Significant number of dangerous human errorsattributed to problems of communication
Donchin, Gopher, Olin et al Qual Saf Health Care 2003
Staff often unclear about management planasfew as 10% residents & nurses in one studydaily Goals Sheet
Pronovost et al J Crit Care 2003
75% ward round time spent on communicationsconversation-initiating interruptions occurredat 14 /hour37% communication time
Alvarez, Coiera Int J Med Inform 2005
Communication
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Good Communication:
Accurate information exchange.
Enables us to:
Learn essential information
Share information
Form bonds Foster understanding
Grow
Express our needs and feelings
Learn of others needs and feelings
Connect in meaningful ways
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Communication In Health
Occurs between practitioners, patients, managers, consumers, community
Writtenemails, correspondence, newsletter, prescriptions, policies, posters,
noticeboards
Oralbedside manner, performance feedback, coffee room chat, managerial
style
Filteredimplied vs intended
Often life-threatening consequences if get it wrong
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In Health, multi-disciplinary
often means multi-lingual
Acronyms
Medi-speak
Nurse-speak Allied-speak
Clinician-speak
Manager-speak
Patient-speak
Bureau-speak
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Non-Verbals: c93% of the message
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NSW Central Line AssociatedBacteraemia
ICU Project
AR Burrell, M-L McLaws, A Pantle, M Murgo, E Calabria
Financial costs of CLAB
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Financial costs of CLAB
US estimates
15 680 lives and $1.3 billion medical costs could be saved annually by
reducing the number of CLABS*
The US Agency for Healthcare Research and Quality recently committed $3
million over 3 years to help reduce the incidence of CLAB
United States House of Representatives Committee on Oversight and Government
Reform Staff Report September 2008, Survey of State Hospital Association:
Practices to prevent hospitalassociated bloodstream infections
Health Care Advisory Board, Daily Briefing, 10 February 2008
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NSW CLAB-ICU
Top down/bottom up project NSW Intensive Care Coordination & MonitoringUnit and Clinical Excellence Commission
Methodology modelled on the work of Pronovost et al.
The project promoted a standardised insertion technique including: Hand washing
Full barrier precautions during insertion
Cleaning skin with chlorhexidine Avoiding femoral site if possible
Removing unnecessary catheters
Also included a retrospective review of all incidents entered into the NSWIncident monitoring system
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Guideline and checklist
8thApril 2014 C F Hughes
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Checklist detail
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Minimum practical requirement
and assessment
Observe
minimum of
1 insertion
Perform minimum of
3 supervised
insertions at each site
Perform
minimumof 5independent
insertions
Final
signoff
Practical
assessment
Theory
assessment
Continuingl
earning
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Results
Data on 10,890 line insertions Concurrent incident review:
Retained/lost guidewires
Arterial puncture
Multiple passes
Inadequately secured lines
Inadequate position check prior to use
Lack of access to ultrasound equipment
Policy breaches
Training & supervision common themes
Safety Alert for guidewires issued
Training framework developed
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Checklist Compliance:all ICUsJuly 07Dec 08Data on 10,890 line insertions
Competency assessed 48.3% (22.9% no, 28.8% missing)
Hat, mask, eyewear 79.9%
Hands washed 2 mins 91.6%
Sterile gown/gloves 95.9%
Alcoholic chlorhexidine prep allowed to
dry
95.8%
Entire patient draped 93.4%
Sterile technique maintained 95.6%
No multiple passes 80.9%
Confirm position radiologically 74.3%
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Impact of compliance
Non compliance with the clinician bundle: relative risk of CLAB was RR 1.62 (95% CI 1.1-2.4,
p=0.0178)
For central lines RR 1.99 (95% CI 1.2-3.2 ,
p=0.0037) For PICC RR 5.08 (95% CI 1.03-25 , p=0.059)
Dialysis cathetersno difference
If compliant with both clinician bundle and patientbundle then risk of CLAB was RR 0.6 (95%CI 0.4-0.9,p=0.0103)
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ResultsProgress
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The single biggest problem in
communication is the illusion
that it has taken place.
George Bernard Shaw
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Thank you
For further information:
www.cec.health.nsw.gov.au