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WorldAware SolutionsYour comprehensive safe travel programme
Aon Risk SolutionsGlobal Risk Consulting Crisis Consulting
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Travel risk landscapeBusiness travellers are exposed to multiple travel risks - ranging from a lost passport or minor transportation issue, to a serious medical or security incident caused by either man-made or natural events.
People operating in new and/or unfamiliar environments are often far more vulnerable than they would be at home.
Organisations have a duty of care to safeguard their employees when they travel.
To fail in this duty not only puts business travellers at risk, it could leave your business open to litigation and cause significant damage to your brand and reputation.
WorldAware Solutions In order to help you oversee and control your travel risk, Aon has created WorldAware Solutions.
Comprised of four interlinked components, our award winning* WorldAware Solutions enables you to deliver safe travel advice and procedures, prepare your employees before travel, track your travelling population and respond in the event of any travel related incident.
A simple, easy to implement system, WorldAware Solutions works in conjunction with your existing insurance policies and third party relationships.
Travel risk analysis Awareness Risk managed
travelIncident
management
Aon Risk Solutions | Global Risk Consulting | Crisis Consulting
*CIR Risk Management Awards, 2012
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Travel risk analysis
The initial analysis phase of the programme includes a dedicated consultant reviewing all your travel related policies, procedures, risk transfer and response consultancy relationships.
As part of this review phase we provide:
� Recommendations, if required, to reduce your organisation’s travel risk exposure. This may also include a review of relevant insurance policies to provide an improved, cost effective risk transfer programme
� A safe travel procedures document outlining the agreed process and methodology for managing employee travel, including trip logging, approval and sign-off, third party provider tie-in, reporting and response procedures
During the travel risk analysis we also help you set up your Travel Management System (TMS) with your company and travellers’ profiles.
The travel risk analysis phase is imperative to ensure you have robust safe travel procedures and can enhance your resilience and ensure your risk transfer programme is appropriate and effective.
Review and discuss:Size of traveling populationProfile of travellersExperience of travellersRoutine travel destinationsElevated risk destinationsRisk appetite
Review and discuss:Travel booking policySafe travel policyCrisis management planCrisis communications planCorporate securityThird party security providers Corporate medicalThird party medical providers
Review and discuss:Business travelPersonal accidentK&R and extortionOtherResponding organisations
Deliver:Safe travel procedureAnalysis of vulnerabilitiesOutline recommendations
Travel risk profile Existing travel procedures and relationships
Existing insurance policies
Vulnerabilities and recommendations
Understand the risk Mitigate the risk Transfer the risk Manage the risk
Travel risk analysis Awareness Risk managed
travelIncident
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Aon Risk Solutions | Global Risk Consulting | Crisis Consulting
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Training and awareness ensures your personnel are prepared before they travel, helping them plan effectively and reduce their vulnerability.
Available online, or via mobile applications, the WorldAware country risk information service informs your travellers about each countries’ security situation and provides essential travel safety advice.
The country risk information service grades countries according to five risk categories; negligible, low, medium, high and severe. The risk categories correspond to your safe travel procedures, making it easy for travellers to see what processes they need to take depending on the risk of the countries they plan to visit.
Aon can also provide traveller training from online e-learning modules to hostile environment awareness training (HEAT) courses. Aon is not tied to any one training organisation, therefore providing impartial advice on the best course and supplier to meet your specific needs.
Our operations centre also produces situation specific executive travel briefs following significant natural or man-made events that could have an impact on business travel.
Awareness
Travel risk analysis Awareness Risk managed
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Enter basic trip details
Review country risk information travel brief and safety advice
Travel
Receive alerts if the risk increases
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Risk managed travel
WorldAware Solutions provides you with access to a secure, online Travel Management System that helps you track and report on your travelling population.
The portal captures all travel related data, including the risk profile of individual trips, details of any incidents and personnel and company profile information. Each traveller records their basic personal information on the system and has the option to store more details, such as copies of their passport, prescriptions or proof of life questions, so that this data is available in the event of an emergency.
For trips to high risk destinations, the TMS incorporates an embedded risk assessment and trip approval function. It enables you to deliver safe travel procedures and report on global travel at the touch of a button.
Traveller
Country risk information
Approves trip Declines trip
Traveller implements mitigation measures No travel
Travel
Receive check calls/emails and updates
Enter basic trip details Enter detailed trip details
Review country risk information travel brief and safety advice
Operations centre performs review and allocates risk score
Travel Risk manager informed of score and recommendations
Risk ManagerReceive alerts if the risk increases
1 2 3 4 5Country risk rating
Travel risk analysis Awareness Risk managed
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Aon Risk Solutions | Global Risk Consulting | Crisis Consulting
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Incident management
WorldAware Solutions includes access to Aon’s 24/7 operations centre, manned by former military personnel with extensive experience of dealing with crises.
Your company is given one unique telephone number to ensure all advice and response actions correspond to your safe travel procedures.
The centre provides you with peace of mind that, should an incident occur, your employees have instant access to expert help.
The TMS tracks all incident response communications and actions, so you can easily review the status of current or past incidents. This provides an audit trail of the actions taken by the operations centre or your crisis management team to bring the situation to a safe resolution.
Using your dedicated telephone number, you can also access Aon’s crisis resolution team who can provide strategic incident management advice to your own crisis management team and assist in the development of crisis resolution options.
Operations centre First line support
Operations centrestabilises situation
Traveller
Routine events
(All incidents recorded in TMS)
Operations centre triggers appropriate response
Triggers appropriate response
Engages Aon’s crisis resolution team
Client’s crisis management team
Major incidents
Travel risk analysis Awareness Risk managed
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Aon Risk Solutions | Global Risk Consulting | Crisis Consulting
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WorldAware Solutions
WorldAware Solutions is a simple system that enables you to keep your employees safe, meet your duty of care obligations, deliver safe travel advice and procedures, track your travelling employees and respond in the event of any travel related incidents.
Key benefits:
� Comprehensive programme: combining travel risk analysis, awareness, risk managed travel and incident management into one coordinated travel risk programme, thereby reducing gaps or duplications in service
� Complete control of all your travel risk: providing an automated system for delivering safety advice and signing off on high risk travel
� Single point of contact: wrapping around your existing policies and third-party provider arrangements to give you a one stop shop for travel risk management
� Linked to your insurance policies: our travel risk management tool provides a thorough assessment of, and integration with, your travel related insurance policies
� Quick and easy to implement: implementation of WorldAware Solutions typically takes six weeks
� Cost effective: incorporating all your travel risk management into one system thereby reducing duplications in overall cost
Travel risk analysis Awareness Risk managed
travelIncident
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Aon Risk Solutions | Global Risk Consulting | Crisis Consulting
Crisis ManagementDocument Title
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Contact usFor more information about how Aon can help you protect your people, please see global contacts below:
Americas Americas AmericasMichael Kiewski Chad Watson Scott Bolton t +1 312 381 3461 t +1 312 381 3462 t +1 212 479 4118 [email protected] [email protected] [email protected]
Africa & Middle East Australia UK & IrelandDerek Warby Ian Davidson Simon Honort +44 (0)1805 601800 t +61 29 253 7807 t +44 (0)20 7086 [email protected] [email protected] [email protected]
Asia Canada Dan Bould James Gregory t +85228624274 t +1 416 868 5792 [email protected] [email protected]
About AonAon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 62,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world’s best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources.
Visit aon.com for more information about Aon.
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t +44 (0)20 7086 [email protected]
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FP 7996