extraordinary

communication

Caronne Carruthers-TaylorWorld Usability Day 2010

UX / UCDknowledge

UX teamProject teamStakeholders

impart KNOWLEDGE

Domain knowledge and buy-inof stakeholders is essential

1.Who

2.What

3.How

3 KEYS

UX / UCDknowledge

UX teamProject teamStakeholders

Who to win over?

1.Who

http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205

How do you see

yourself?

• Interpersonal communication: oral, written & visual

• Respect & flexibility

• Education, promotion & passion

• Presentations & facilitation

• Negotiation, including conflict resolution.

invaluable SKILLS

http://quizilla.teennick.com/user_images/K/kagesonikku/1110754327_Mikoto.jpg

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your STAKEHOLDERS

Your UX team

Project teams

Users

Peers

Others

What to communicate?

2.What

• Empathy & analysis: storytelling

• Creativity & vision: concepts changing into UX design

• Understanding of human psychology

• Research methods & UCD techniques

• Your passion for all of the above!

communicate THIS

How to communicate?

3.How

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• Active listeningfocus attention; clarify; encourage; paraphrase; summarise; recognise

• Sketchingdesign concepts, user interfaces

• Storytellinguser stories, pathways & scenarios

• Collaborative design & brainstorming

• Wireframes & prototypes

• Communication artefactsposters, fact sheets, handouts

tools & TECHNIQUES

http://www.thetoolkit.net/graphics/toolkit_large_login.gif

PS. Twitter & blog UX goodness

uxSample only & in no particular order.

Apologies to those awesome twitterers who’ve I’ve accidentally forgotten!

• 456 Berea Street• Alastair D’Silva• Ben Buchanan• Ben’s world• Derek Featherstone’s box of chocolates• Donna Spencer• Gary Barber• John Allsopp• Lisa Herrod• Matthew Hodgson• mezzoblue• Minnie’s musings• Molly• Myles Eftos• Nathanael Boehm• Sarah• Sarah Isaacson• Stephen Collins

Source: www.ruthellison.com

ux BLOGS

http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg

Caronne Carruthers-Taylor

Email caronne@holisticfocus.com.auPhone 0417292637

www.slideshare.net/caronneTwitter @caronnewww.linkedin.com/in/caronne