world usability day 2010 extraordinary communication
DESCRIPTION
EXTRAORDINARY COMMUNICATION Everyone participating in the design process wants to come up with a good solution, yet many struggle with it. Executives, IT, business and development folks work with us ... In fact, working with a multi-disciplinary team is the way most UX design gets done.TRANSCRIPT
extraordinary
communication
Caronne Carruthers-TaylorWorld Usability Day 2010
UX / UCDknowledge
UX teamProject teamStakeholders
impart KNOWLEDGE
Domain knowledge and buy-inof stakeholders is essential
1.Who
2.What
3.How
3 KEYS
UX / UCDknowledge
UX teamProject teamStakeholders
Who to win over?
1.Who
http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205
How do you see
yourself?
• Interpersonal communication: oral, written & visual
• Respect & flexibility
• Education, promotion & passion
• Presentations & facilitation
• Negotiation, including conflict resolution.
invaluable SKILLS
http://quizilla.teennick.com/user_images/K/kagesonikku/1110754327_Mikoto.jpg
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your STAKEHOLDERS
Your UX team
Project teams
Users
Peers
Others
What to communicate?
2.What
• Empathy & analysis: storytelling
• Creativity & vision: concepts changing into UX design
• Understanding of human psychology
• Research methods & UCD techniques
• Your passion for all of the above!
communicate THIS
How to communicate?
3.How
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• Active listeningfocus attention; clarify; encourage; paraphrase; summarise; recognise
• Sketchingdesign concepts, user interfaces
• Storytellinguser stories, pathways & scenarios
• Collaborative design & brainstorming
• Wireframes & prototypes
• Communication artefactsposters, fact sheets, handouts
tools & TECHNIQUES
http://www.thetoolkit.net/graphics/toolkit_large_login.gif
PS. Twitter & blog UX goodness
uxSample only & in no particular order.
Apologies to those awesome twitterers who’ve I’ve accidentally forgotten!
• 456 Berea Street• Alastair D’Silva• Ben Buchanan• Ben’s world• Derek Featherstone’s box of chocolates• Donna Spencer• Gary Barber• John Allsopp• Lisa Herrod• Matthew Hodgson• mezzoblue• Minnie’s musings• Molly• Myles Eftos• Nathanael Boehm• Sarah• Sarah Isaacson• Stephen Collins
Source: www.ruthellison.com
ux BLOGS
http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg
Caronne Carruthers-Taylor
Email [email protected] 0417292637
www.slideshare.net/caronneTwitter @caronnewww.linkedin.com/in/caronne