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World Travel Market 2002 Appointment Report

Revised January 2003 U.K. Leisure Market Tour Operators

Prepared by

620 Sea Island Road #292 St. Simons Island, GA 31522

Phone: (912) 638 0680 Fax: (912) 638 9083

Email: [email protected]

Web: www.iti-marketing.com

World Travel Market 2002 Nov 11 – Nov 15

Tour Operator Appointments

2

Content Conversational Partner/Meeting Rep

04 Maggi Smit, America As You Like It AY 05 Lee Burns, Travel 4 AY

06 Despina Katsirea and Dr. Cheney, Abigail Ltd. AY

07 Amanda Reid, First Service Corporate Travel AY, BH

09 Bill Chambers, American Holidays AY

10 Garry Orr, Virgin Holidays AY

11 Alison Montague, AM-PM Marketing AY

12 Mike Yates, Travelsphere AY

13 Jason De Winne, US Airways AY

14 Andrew Marsden, Senior Planning Executive Swan Hellenic AY 15 David Wade, Chairman, Arena Travel AY

16 Alex Craster, Business Development Manager, LastMinute.com AY

17 David Mortimer, Comm. Director, The Golden Holiday Company AY

18 Lucy Hone, Leisure Sales Manager, Air France Anik Breed, Leisure Sales Support Coordinator Air France

AY

19 Susan Tasker, Head of Corp. Support and Dev., Hogg Robinson AY

20 Chris Overton, Director, Gray Dawes Travel AY

21 Keith Ballam, Network Development Manager, Griffin Marine AY

22 Matthew Witcher, Marketing Manager, US Airways Gary Kershaw, Manager Offline Sales, US Airways

AY

23 Ian Swain, Head of Component Travel, Thomas Cook Retail Bev Sams, Product & Business Development Manager Thomas Cook

AY

24 Andrew Nicholson, Mng. Director Ops & Supplier Rel., Travelocity.co.uk AY

25 Alan Wilson, Managing Director, Bon Voyage AY, BH

27 Paul Braodhead, Managing Director, Apollo Travel AY

28 Sneshka Richter, TA and Lecturer at Brockenhurst College AY

29 Silvia Popovic, Manager, Special Markets, Delta Airlines AY

30 Peter Hannaford, Genereal Manager Sales UK and Ireland, Delta Airlines AY

31 Debbie Goffin, Head of Marketing, Premier Holidays AY, BH

32 Duncan McCubbin, General Manager, Valley Vacations AY, BH

33 Sharon Rowarth, Business Develop. Mgr, Travel Councellors Ltd. AY, BH

34 Alan Forbes, Director, Touchdown Holidays AY, BH

35 Andrea Thornley, UK Representative, Chateau Elan AY

36 Deev Joshi, ProductManager, British Airways Holidays AY

37 Chris Moore, Managing Director, TFI Group AY

38 Geoff Waters, Thomas Cook FE

39 John & Alison Hooper, Managing Directors, American Golf Holidays FE, BH

40 Mark Hansford, Product Manager, Delta Vacations FE, BH

42 J. Keith Cheetham, Chief Consultant, Keith Cheetham & Associates BH

43 Tim Lorimer, Continental Airways BH



3

Conversational Partner/Meeting Rep

44 Simonetta Busnelli, Commerical Assistant, U.S. Department of Commerce BH

45 Claire Tamone, Assistant Product Manager, Titan Travel BH

46 Dominic Hodson, Product Manager, Getaway Vacations

47 Mark Woodcock, Product Manager, Saga Holidays

48 Liz Young, Leisure Sales Manager, Hyatt Hotels

49 Marc Redfern, Account Mgr Leisure Sales, Continental Airlines

50 Jill Warrilow, Managing Director, American and Worldwide Travel

51 Gillian Williams, General Manager, Phileas Fogg Travel

52 Mike Robinson, Managing Director, Destination Golf

53 Ben Davis, Product Manager, Titan HiTours

54 Julie Greenhill, E Bookers

55 Matt Bates, The Bates Consultancy

56 Gary Shaw, CSR Limited

57 Amanda Worsfold, Chelsea Village Travel



4

Maggi Smit, America As You Like It Contact 2 Oxford House 24 Oxford Road North London W4 4DH Phone 0208 742 8299 Fax 0208 747 4331 Email [email protected] Website www.americaasyoulikeit.com Overview Brochure being printed now. It will feature Georgia as part of the South program. Copies to be forwarded when printed. Maggi contacts the hotels and considers what product is included and she recently completed the ROS show and will be including some hotels that she viewed on site inspections. Maggi also has “Fishing as you like it”, which is a tailor made tour operation catering for both deep sea and fresh water fishing. Call Objective Discuss new product for 2003. Action Continue sales calls and discussions on new product potential, including Cookery tours, fishing product, tours to Okefenokee, golf, the beaches etc.



5

Lee Burns, Travel 4 Contact Hamlyn House Highgate Hill London N19 5PR Phone: 0207 561 2244 Fax: 0207 561 2456 Email: [email protected] Overview New product manager taken over from Louise Davis. Travel 4 is one of the largest tour operators to the trade in the UK, and they have the ability to do tactical offers even if the destination is not currently featured. We are currently working through Delta on a tactical shopping offer which includes hotels and Chateau Elan combined with a round trip fare of GBP 135. The mega fam follows shortly after WTM where we will take 14 agents to Georgia and then spend 4 days in Memphis as a group. Travel 4 now has 7 pages in their new program in comparison with 2 last year. Wanted to share the new brochure with Georgia included in programs on seven pages. Lee participated in the Travel 4 mega fam and plans to promote the Georgia and the Deep South product. Call Objective Discuss mega fam and new product for 2003. Action AY/SB/BH to accompany mega fam, participate in workshops, and follow up on marketing campaign.



6

Despina Katsirea and Dr. Cheney, Abigail Ltd. Contact 10 Brock Street Bath BA1 2LN Phone: 01225 447316 Fax: 01225 447316 Email: [email protected] Overview They have the potential for the “Sports and Leisure Conference” and the “International Media Conference.” Dr Cheney is a non-voting member of the IOC and although Atlanta has already hosted the Olympics, there are still other opportunities for the city. Call Objective Discuss opportunities for 2003. Action AY to discuss special fares program with AF which is similar to Delta Meeting Network. Participants mainly come from HKG, Malaysia, Europe, Asia, Africa and Australia.



7

Amanda Reid, Business Development Manager, First Service Corporate Travel/Bargain Travel Contact The Old Coach House Stanford Avenue Hassocks Sussex BN6 8JL Phone: 01273 646464 Fax: 01273 841888 Email: [email protected] Website: www.fcsct.co.uk Overview Predominantly business travel, but they also have a retail holiday shop, Bargain Travel, and a travel Web site which can be accessed for special offers on flights and holidays. Business accounts held in the past include Phillips, Schering Medical, and others. This agency will be renamed in the near future to “First Service Premier Travel” and will be the merged businesses of the corporate agency and Bargain Travel, which is the retail arm. This will then service all sides of the market under one umbrella, as they are finding the clients are booking holidays in addition to their business travel. Their clients are looking for up-market holidays and Amanda is interested in promoting the cruise market, sailing holidays and any other product that could fit with their client base. They would also include offers and special interest holidays on their website. Visiting clients at home will be also part of their business. They are not interested in working with receptive operators. Other items discussd include: --Contact is visiting Atlanta in 2003 and would like to meet --The company has a 10,000 person client base --Interested in unique life experience events --Need an upmarket and unusual product – clients have money to spend --America has been down, but Asia has sold well --Need collateral (such as presentations) to give to clients



8

Amanda Reid, Business Development Manager, First Service Corporate Travel/Bargain Travel (continued) Call Objective To provide product/discuss opportunities for their Web site. Action AY to follow up with Amanda regarding new or appropriate holiday product and events. SB/BH to follow up with information on Melhana Plantation, Plains, The Cloister, Ritz Theater, Barnsley Gardens, Jekyll Island Club Hotel and Cottages, Westin Savannah, The Gastonian Inn in Savannah, and Little St. Simons.



9

Bill Chambers, American Holidays Contact 5 Exchange Place I.F.S.C. Dublin 1 Ireland Tel: 00353 1433 1070 Fax: 00353 1433 1070 Overview Bill has been promoted to Marketing Manager of the whole group of companies, which presents more opportunities to promote Georgia in more than one program. There is potential to partner for advertising. Bill spends $30,000 per year in advertising and matches clients dollar for dollar. American Holidays won the “Worldchoice Supplier of the Year” award this year. Bill is also prepared to share their booth with AY at the Holiday show in 2003 or put brochures on the stand. Call Objective Talk about Holiday show and opportunities for GA. Action GA to consider joint advertising with American Holidays in national press. AY to follow up with opportunities from American Holidays (including costs, timeline and deadlines). AY to represent GDITT at the Dublin Holiday show and share booth with American Holidays. AY to follow up with estimated costs for attending show.



10

Garry Orr, Virgin Holidays Contact The Galleria Station Road Crawley West Sussex RH10 1WW Phone: 01293 744225 Fax: 01293 558355 Email: [email protected] Overview New brochure features New Orleans and Tennessee in its first feature on the South. Gary indicates that he will include Georgia in next year’s brochure (Atlanta). Call Objective Discuss stopover packages to Atlanta for 2003. Action AY to follow up with Virgin Holidays reservations manager to identify dates for training. Regular sales calls to maintain relationship and increase the product in 2003/4



11

Alison Montague, AM-PM Marketing Contact AM-PM Marketing Cherrytrees Langdale Drive Ascot Berks SL5 8TQ Phone: 97766 234085 Email: [email protected] Overview Alison left British Airways recently where she was in charge of their leisure division. She started her on company and develops special interest groups and travel such as diving, dolphin tours, golf, theater, shopping, etc. Alison has only just started her business and is looking at ways of working with tour operators to sell holidays to the trade, (i.e. Touchdown, Travel Agents Travel Club, etc). She is building a database of attractions, events, theatre offers to add them to holiday packages for the trade. She has links with BA still, although these staff are changing almost weekly. Call Objective Share ideas of promoting Georgia for groups or individuals Action No follow up action required at this time.



12

Mike Yates, Travelsphere Contact Travelsphere Holidays Rockingham Road Market Harborough Leics LE16 7QD Phone: 01858 410456 Fax: 01858 466477 Email: [email protected] Overview All inclusive direct sell operation to consumers. Very successful company and are all coach tours. The 2003 program has a three-day stop in Atlanta and Savannah (hotels unspecified). Their target group are mature travelers with age 40+ and disposable income. Travelsphere is considering expanding program in 2003/4 as this year the company is concentrating on tried and proven product and only adding things that they feel will sell. They have to sell a complete or almost full coach so cannot afford to risk taking their established client base into unknown and unproven destinations. They are including Garden tours this year to Georgia for the first time and hope to increase these tours and others next year if the sales are good. Call Objective Discuss new product in 2003, which will include Garden tours. Mike attended ROS and was very impressed. Action Maintain sales calls and negotiate early for 2003/4 program.



13

Jason De Winne, US Airways Contact 30 Pall Mall London SW1Y 5LP Phone 0207 484 2102 Fax 0207 484 2121 Email [email protected] Overview Jason is new to the position and comes from Virgin Atlantic. He is interested in discussing promoting flights to Atlanta and other Georgia destinations that US Airways services. Jason has 9 managers reporting to him. US Airways is possibly going back into Irish market, and will know by January. Jason is interested in open days at travel agents, joint sales calls, C&I business and corporate business. Currently in chapter 11 but under new chairman they hope to recover. Call Objective Discuss opportunities for Georgia. Action AY to initiate further meeting with his management team to discuss ways of promoting Georgia with their route network.



14

Andrew Marsden, Senior Planning Executive, Swan Hellenic Contact Richmond House Terminus House Terminus Terrace Southampton Hants SO14 3PN Phone 023 8052 5318 Fax 023 8052 5295 Email [email protected] Website www.swanhellenic.com Overview Part of P&O Princess cruises. They have published their new brochure and program for 2003/4. They need ground handlers to arrange city tour and then transport to Savannah and Jacksonville for 600 passengers on a cruise in March 2004. They will not need hotel accommodations as they will stay on the ship. They are looking at 60 coaches and 20 guides. Call Objective Discuss program. Action GDITT to submit information on ground handlers as soon as possible. AY to contact Andrew to obtain copies of their brochure.



15

David Wade, Chairman, Arena Travel Contact Hamilton House Cambridge Road Felixstowe Suffolk IP11 7SW Phone 01394 691201 Fax 01394 271043 Email [email protected] Overview Established Travel Agent who specializes in reader offers in the national press and promotional offers on radio and TV. Recent promotion on 14th Nov was on Radio 2 for “Children in Need” which had over 3 million listeners and featured a tour to Tennessee which raised over £12,500 and gave the Tennessee, Dollywood, and the other attractions major publicity at no cost to the state. Call Objective Discuss program and opportunities for Georgia. Action AY to initiate further meeting to discuss promotional offers for Georgia.



16

Alex Craster, Business Development Mgr, Last Minute.com Contact 4 Buckingham Gate London SW1E 6JP Phone 07780 676204 Email [email protected] Overview Company has recently taken over Destinations Group and is expending constantly. Call Objective Discuss promotional offers for their Web site-based business. Action AY to initiate further meeting to disc uss opportunities for Georgia and send promotional material.



17

David Mortimer, Comm. Director, The Golden Holiday Company Contact 2nd Floor 151 London Road East Grinstead Sussex RH19 1ET Phone 080 7776988 Fax 01342 316996 Email [email protected] Overview Small tour operator owned by ex-directors of Unijet and Sunset Holidays. Interested in considering Georgia as part of a fly drive holiday. Special air fares with most of the major airlines including BA but they have to purchase Delta fares through a consolidator. AY introduced David to Delta Airlines’ General Manager of UK Sales to discuss fare programs. Call Objective Discuss program for 2003. Action AY to initiate further meeting to discuss inclusion in 2003/4 program.



18

Lucy Hone, Leisure Sales Manager Anik Breed, Leisure Sales Support Coordinator Air France Contact Air France Colet Court 100 Hammersmith Road London W6 7JP Overview Lucy is one of the managers in the Air France leisure department and also works with Marine, CIM and Specialist sales. She is interested in discussing Air France’s Atlanta service. Discussed ways of promoting AF into Atlanta as the gateway to Georgia. Very interested in working with us as to date they have only promoted their Paris and French routes. Potential includes joint sales calls and training, open day at Thomas Cook, fam trips, promotions etc. Call Objective She is interested to see if we can work with Air France on the Atlanta service. Action AY to initiate further meeting to implement plan of action for 2003.



19

Susan Tasker, Head of Corp. Support & Dev., Hogg Robinson Contact Byron House Cambridge Business Park Cowley Road Cambridge CB4 0WZ Phone 01223 42859 Fax 08705 673099 Email [email protected] Overview Interested in development of business travel for areas where there is potential for new business. Call Objective Discuss opportunities for GA. Action Promotional material to be sent and followed up with a sales call.



20

Chris Overton, Director, Gray Dawes Travel Contact Dugard House Peartree Road Stanway Colchester Essex CO3 5UL Phone 0870 2422422 Fax 01206 545984 Email [email protected] Website www.graydawes.com Overview One of the established business travel agencies in the UK market, with a separate C&I department. Discussed potential for Georgia as C&I destination, giving an overview of the hotel product available and events that would be taking place in 2003. Call Objective Discuss opportunities for GA. Action Promotional material to be sent and further meeting arranged with C&I manager.



21

Keith Ballam, Network Development Manager, Griffin Marine Contact Marine Network Management Ltd 21 Angel Gate City Road London EC1V 2PT Phone 0207 417 3671 Email [email protected] Website www.griffintravle.com Overview Keith negotiates marine fares for Griffin, which is one of the leading Marine operators in the UK. Call Objective Discuss opportunities for GA. Action Send promotional material and follow up if interest is shown.



22

Matthew Witcher, Marketing Manager Gary Kershaw, Manager Offline Sales US Airways Contact 30 Pall Mall London SW1Y 5LP Phone 0207 484 2100 Fax 0207 484 2121 Email [email protected] [email protected] Overview Gary heads up GSA operation for US Airways, and Matthew is one of 19 managers working for him. The airline is actively trying to promote flights into different gateways and Atlanta fits their operation. Call Objective Discussion on potential tactical fare offers and product in Atlanta that could work. Action AY to initiate further meeting to discuss how we can promote special fare programs. BH/SB to follow up with promotional offers such as shopping vouchers, discounts at restaurants ,etc for promotion to agents and consumers.



23

Ian Swain, Head of Component Travel, Thomas Cook Retail Bev Sams, Product & Business Development Manager, Thomas Cook Contact Thomas Cook UK Ltd. Units 1-3 Coningsby Road North Bretton Peterborough PE3 8BL Phone: 01733 412960 Fax: 01733 412824 Email: [email protected] Overview Ian is responsible for putting together various components of travel, without packaging them as tours, for their Web site and Thomas Cook Direct operations. He can also get product included in the Thomas Cook magazine. Bev is the manager responsible for the Thomas Cook fam trip 3-8 December and future promotion of the state. She is also responsible for many of the staff fam trips and booking incentives. She is part of the operation that includes Thomas Cook.com, Flightsavers, Direct, TV and shops. Call Objective Bev is looking for new opportunities to promote different destinations and support them. Action GDITT to provide attractive promotional offers to get into these programs. ITI to present to Thomas Cook for their inclusion.



24

Andrew Nicholson, Managing Director Operations and Supplier Relations, Travelocity.co.uk Contact Western House Cambridg Road Stansted Essex CM24 8BZ Phone 0207 852 5555 Fax 0207 852 5556 Email [email protected] Overview Leading Web site operator in UK, which formerly traded as an airline ticket network. They now have product departments and are looking for new hotels and attractions. Call Objective Discuss opportunities for GA. Action AY to initiate further meeting with product manager to discuss how we can promote Georgia.



25

Alan Wilson, Managing Director, Bon Voyage Contact Bon Voyage 16-18 Bellevue Road Southhampton SO15 2AY Phone: 02380 248218 Fax: 02380 248249 Web: www.bon-voyage.co.uk Email: [email protected] Overview Currently they sell flights to Atlanta and Savannah and the hotels can be booked from their Web site. Last year’s brochure was late coming out and was halved in size. They will revert to a 60-page brochure this year and it will be launched in December. They are currently working with Delta to promote the Gay market (Sheraton Colony Square, Wyndham Midtown, Fairfield Midtown), and are keen to promote Atlanta in this market. Company is requesting GBP 2,000 in product support. AY recommends budgeting support as the company is well established and respected in the UK market and they advertise in the national press regularly. New brochure with 60 pages shared at the stand with page on Georgia and launched in December. Alan is interested in a staff training day and any other promotional opportunities. He is interested in promoting Atlanta for the gay market through the Web site. They have started with more obvious US cities and will expand into other areas in the near future. The company is also interested in linking with GDITT’s Web site. Also discussed the following: --Two new itineraries in Georgia: Dixie Discovery Tour and new Carolina and Georgia tour --Explore opportunity to link their packages to the international section of the GDITT Web site --Promoting the Pink Pound with Delta for the UK gay market – especially the Manchester to ATL route --Discussed “Stop Over Packages” en route to Florida --Gaydar.com has offers from Atlanta hotels --Rainbow network marketing



26

Alan Wilson, Managing Director, Bon Voyage (continued) Call Objective Request to contribute marketing support of approximately GBP 2000. This company is worth supporting as they are well established and respected in the UK market and advertise in the national press regularly. Action AY to arrange training dates and supply promotional material for consumers. GA/ITI to discuss joint opportunities and funds to support them.



27

Paul Broadhead, Managing Director, Apollo Travel Contact Apollo Travel 8 Ashley Business Court Rawmarsh Road Rotherha Yorks S60 1RU Phone: 01709 301333 Fax: 01709 721014 Overview Apollo Travel does mainly business travel but he also organizes incentive trips. The trips are usually done on a bid basis with Far East, European, and USA destinations put forward to the clients. Paul tried to put a group into Georgia this year (to Chateau Elan), however, Portugal won the contract because of cost and 9/11. He now has a group of 50 builders merchants who need to stay downtown near the clubs (The Cheetah). They also need a bus transfer to a golf course – Cuscowilla – to play golf (most of the group are golfers). The Hilton downtown could be a possibility. They need one Gala dinner arranged. Dates will be late September early October for 5 nights and 5 days. The group needs hotel rates, golf sites, coach (transfers plus out to golf course) and breakfast. Call Objective Discuss groups and incentives business and trip opportunities. Action GDITT and ITI to discuss suitable properties for proposal to Apollo



28

Sneshka Richter, TA and Lecturer at Brockenhurst College Contact Brockenhurst College 22 Palm Road Maybush Southampton SO16 5EL Phone 02380 780872 Email [email protected] Overview Discussed travel to the state and needed information for her classes. Shared the Web site details and have been asked to do short presentations on the state to her groups of tourism students in the new year. Call Objective Provide information on Georgia. Action AY to follow up with marketing collateral and arrange dates for visit.



29

Silvia Popovic, Manager Special Marketings, Delta Airlines Contact 25 Buckinham Gate London SW1E 6LD Phone: 0207 932 8327 Fax: 0207 932 7976 Email: [email protected] Overview Silvia is interested in discussing feedback from the Rhythms of the South Show and recommendations for next year. Silvia oversees the Delta Golf Vacations program in addition to special markets, which includes the Student market. She works with ITI UK to share opportunities from the regional office and ITI UK supports her projects. She felt that ROS was successful and indicates that Delta is plan to host it again next year. ITI/GDITT recommended that they change the dates as they are too close to WTM. Delta is adding flights to Italy as it is seen to be a good country to work with. Call Objective Discuss feedback from the ROS show and recommendations for next years show. Action Regular meetings to discuss potential for golf, student and other special markets.



30

Peter Hannaford, General Manager Sales UK & Ireland Delta Airlines Contact Sales Dept. 2nd Floor Meridien House 100 Hanger Lane London W5 1EZ Phone: 0208 601 7575 Email: [email protected] Overview Peter took over from Paul Maine in the spring and works very closely with ITI UK to give Georgia and Atlanta opportunities not always shared with other southern states. Currently we are working on Travel 4 tactical offers, Touchdown, Holiday Show Manchester and other projects which will help get the state more recognition and give us the edge in the market. Peter is probably the most important contact for Georgia in the UK and he can make things happen, as indeed Paul was in the past. Call Objective Share opportunities for the coming year and ways that Peter intends working with Georgia during its 25th anniversary year into London. Discuss Delta’s status in the UK market and potential to work together to promote Atlanta as the gateway to Georgia. Willing to extend special fares for Touchdown and shopping into next year. Action Continue sales calls and meetings.



31

Debbie Goffin, Head of Marketing, Premier Holidays Contact Westbrook Milton Road Cambridge CB4 1YG Phone: 01223 516252 Fax: 01223 516987 Email: [email protected] Overview A marketing proposal for funds was presented at Pow Wow and has since been declined due to 2003 budget limitations. The funding was to support Georgia in the Deep South advertising campaign which Premier would match dollar for dollar. Each state participating would get a two-page spread including a map, itinerary, and hotels. Also, brochures would be mailed to 10,000-15,000 of their prospects that have shown past interest in the Deep South. A total of $5,500 was requested for product support. Georgia currently has 1 page in 2003 brochure which features Radisson Atlanta Northlake and Planters Inn in Savannah. GDITT decided not to participate in marketing plans this year. Debbie has offered GDITT to participate in mail outs but will need a quick response. BH will consider budgets and see if there is any spare money. Premier uses Tourco as a receptive operator. Call Objective Discuss how we can work together next year – possibly secure more product. Action ITI to provide recommendations/feedback for participating in mail-outs. GDITT to follow up on available funding.



32

Duncan McCubbin, General Manager, Valley Vacations Contact Valley Vacations Hardmans Business Centre New Hall Hey Road Rossendale Lancashire BB4 6HH Phone: 0170 621 2333 Fax: 0170 623 5010 Email: [email protected] Overview Attended Rhythms of the South show and really like Atlanta. Their product is up on last year and are a strong company from the north in Manchester. ITI UK has arranged to work with Valley Vacations on a Delta stand at the Holiday Show in Manchester. Discussed joint booth at Manchester show for Delta. Duncan will supply booking agent, and means to book holidays, ITI to supply TV/Video, posters and brochures and man the booth. Atlanta CVB prepared to come up with the ground arrangements for holiday which would get maximum publicity dependant on Delta supplying 2 business class tickets. Unfortunately Delta has declined as they are already paying part of the booth costs with tickets and cannot give anymore for this show. Call Objective Discuss potential to add GA to their program as currently they only sell flights to Atlanta and Savannah, and hotels used are Atlanta Hilton and Towers, Ritz Carlton Plaza and Ramada Inn Airport South. Action AY to organize staffing for show. Inform Atlanta CVB, John Fish and Valley Vacations that we cannot do the prize. SB/BH to follow up with info on hotels/resorts in Atlanta and Savannah.



33

Sharon Rowarth, Business Develop. Mgr, Travel Councellors Contact Travel House Churgate Bolton BL1 1TH Phone: 01204 536000 Fax: 01204 536080 Web: www.travelcounsellors.com Overview Launching an online brochure. Over 400 travel agents employed in UK and 80 staff at HQ – the staff is expanding rapidly. Travel agents turnover in 2002 totalled £70m and projected to be £140m in 2003. Asked if GA would be would be interested in sponsoring table and booth at conference. Funds unavailable right now but look at 2003. Cost £1500 would include GA in both. Is a membership organization handling business and leisure travel. Agents have a minimum of 5 years of experience, buy into company and work on commission. The travel agent earns 60% of the commission and the agency gets 40%. Fastest growing travel company from UK for third year in a row. The company has an annual conference in November/December where they bring together the entire staff. There are different sponsorship opportunities – similar to a trade show (Pow Wow). For GBP 1,500 can sponsor a booth Call Objective Discuss opportunities for sales and training.). Action Maintain calls and look at potential for joint opportunities. Follow up with Sharon regarding Barnsley Gardens, Cuscowilla and golf packages from the coast (Savannah, Jekyll Island, St. Simons Island



34

Alan Forbes, Director, Touchdown Holidays Contact Suite 9 Gatwick House Peeks Lane Horly Surrey RH6 9ST Phone: 01293 425011 Fax: 01293 521144 Email: [email protected] Overview Alan has received marketing funds from Georgia and is about to put together the 2003 programs for the trade and closed user groups. Delta has finally agreed on their fare programs but we are still waiting on hotel rates. Alan took his personal time, paid for his flights and car hire and in some cases hotels to accomplish a site inspection trip to get a feel for the product and has continually chased the hotel rates. On the collection side we have already received two mentions in magazines and they do have some interest but again we need some hotel rates. The benefits of getting into this program far outweigh the rates. Touchdown wants to move forward with insert for Georgia. Delta has supplied AY with fare programs. Call Objective Discuss how we can move forward on both programs. Action GDITT and ITI to put together hotels currently interested in working on the two programs and present to Touchdown as soon as possible. SB/BH to follow up with rates from Clarion on Jekyll, Days Inn and Holiday Inn Express in Atlanta, Savannah, and Dahlonega, Atlanta Hilton and the King & Prince on St. Simons. SB/BH to follow up with Elizabeth Derby of Day Hospitality.



35

Andrea Thornley, UK Rep, Chateau Elan Contact 27 Ham Lane Lenham Maidstone Kent ME17 2LL Phone 01622 853755 Fax 01622 853755 Website www.standrewsbay.com Overview Andrea is working with the UK office to get some promotional offers launched for Travel 4 in addition to any promotional programs that she can help with. This is a useful contact for the UK as historically the property is not easy to work with. Andrea has organized the accommodation for the American Express managers trip and has also come up with some rates for the industry offers. Call Objective Discuss future opportunities in January and onwards. Action Further meeting planned with AY on Dec 17th to move forward.



36

Deev Joshi, Product Manager, British Airways Holidays Contact Accoladia PO Box 5 12 Coningsby Road North Bretton Petersborough PE3 8XP Phone: 0870 4434440 Fax: 01733 417784 Email: [email protected] Overview BA Holidays has decided to keep a separate identity from Thomas Cook and will be including Jekyll Island Club, Crown Plaza at Buckhead, and Ritz Carlton Reynolds Plantation. They are looking for marketing support funds which will incorporate a year long program in the brochure and training. BA Holidays is concentrating on upmarket properties –Concorde and Business Class passengers – and are being very selective in what product is included this year. Opportunity to discuss possible inclusion in next year’s program or working with them on the Thomas Cook part of the program. The current program includes fly-drives to Jekyll Island, Savannah, and Atlanta. Deev shared information about product to be included in 2003 programs. He would still like to work with UK on full support and promotion of product, including marketing, training, etc. They are still looking for funds but AY is unsure if other Deep South states are providing support. Call Objective Discuss possible inclusion into next years program or working with them on the Thomas Cook part of the program. Action Deev to advise AY of alternative sum of funds for consideration.



37

Chris Moore, Managing Director, TFI Group Contact TFI Group 192 Vauxhall Bridge Road London SW1V 1DX Phone: (0207) 233 5644 Fax: (0207) 233 8568 Overview Top company in UK dealing with events and incentives. Interested in learning more about the MICE potential for Georgia from the UK. Call Objective Discuss attractions, golf, accommodation etc. Action AY to send material and follow up with a call.



38

Geoff Waters, Thomas Cook Contact The Thomas Cook Business Park 1-3 Coningsby Road Paterborough PE3 8SB Phone: 01733 412964 Fax: 01733 412824 Email: [email protected] Overview Geoff is interested in getting editorial with special offers into the Thomas Cook magazine which goes out to 300,000 members. Also oversees flight offers with Thomas Cook Direct and has dealings with ThomasCook.com and Thomas Cook TV Channel. Bob has already provided information on some highway tours in the state. Also he works on the Antebellum Trail Fam Trip. Call Objective Discuss opportunities for the Thomas Cook magazine, flight packages, Web site, and TV. Action Fam trip and follow up.



39

John and Alison Hooper, American Golf Holidays Company Contact PO Box 54 Hedge End Southhampton Hants SO 30 3ZH Phone: 0238 046 5885 Fax: 0238 046 5886 Email: [email protected] Web: www.americangolfholidays.com Overview Joint directions of an upmarket golf holiday operation, they book their flights through bon Voyage. In process of launching this years brochure, which will increase their Georgia product considerably. It will be published in March. John and Alison completed a fam trip of the state earlier this year and were very impressed by the quality of the courses, hotels and added attractions. They currently take a group to the Masters every year. The company has a group of 40 coming for the Masters for 2003 and is having a tournament (currently planned at Sawgrass in Ponte Vedra) for 140 people prior to The Masters. The company books directly with the client and their new brochure will come out in January or February of 2003. Call Objective Discuss new program and potential for 2003. Action BH to send copy of picture and GDITT partner international newsletter, Titan Tours Golf Day participants, Westin Savannah and Troon Golf information (interested in Westin as an alternative to the Marriott Sawgrass for pre-Masters tournament), send info on King & Prince Hotel, The Lodge at Sea Island, and Reynolds Plantation. Andrew to follow up with net rates for Cuscowilla (terms: can book rooms and tee times 1 year out).



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Mark Hansford, Delta Vacations Contact Leisure House Station Road Kings Langley Herts WD4 8LQ Phone: 01923 272054 Fax: 0870 900 6004 Email: [email protected] Overview Launched a new US program this year “Colors of America” which targets the consumers. The brochure should be launched at WTM. This program includes several pages of GA product including: Hilton Atlanta, Westin Savannah, Wesley Airport, Crown Plaza Buckhead, Holiday Inn on Jekyll, and Days Inn Suites in Savannah. GDITT offered GBP 2,000 marketing support for 2003 prior to June 30. They have a newsletter which includes a “Destination of the Month”. The newsletter is mailed to their mailing list, is included with the requested brochures and also is used at consumer shows. For the first time, DV is doing direct sale to consumers as opposed to selling to and through travel agents and they are also no longer exclusively using Delta (although 70% business is still on Delta). The company is pursuing more generic branding and continuing to focus on training. The company has been marketing Travellers Choice Brand for 4-5 years –and this is very price-driven. The company has a 10,000-person mailing list. 50% came for specific US business. Plans for 2003 include shopping stop-over package in Atlanta (discussed North Georgia Premium Outlets). Consumers will stay 3 nights in Atlanta with low rates in order to make it work (rates to be available 7 days/week). They need two hotels with same category. This will not be a “money maker” but a great exposure. They are interested in Jekyll Island, Savannah, and Ritz Carlton in Atlanta. Call Objective Discuss new Delta Vacations brochure and other opportunities in 2003.



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Mark Hansford, Delta Vacations (continued) Action GDITT/ITI to collect information on the coast (special focus on white water rafting). AY to follow up and find out when Georgia will be featured as the Destination of the Month. AY to also follow up regarding 2002 booking numbers. Other information needed: --Gabriella/Brandon from ACVB to follow up on good rates for Shopping/Stop-over package in Atlanta – including rates from Comfort Inn Perimeter, Residence Inn Buckhead, Doubletree Perimeter). They already have a good rate from the Hilton that they will use. --Follow up with GA information for newsletter including: articles about GA, Festivals in GA, and “What’s New” in Georgia. --Send CD with logo and new pictures – need images for Atlanta, Savannah, and the Ritz at Reynolds Plantation --Would like information and net rate on Premier Pass from Clayton County CVB --Interested in MLK Jr. celebrations for 2003 and packages --Interested in info on Cherry Blossom festival in Macon and garden tours --Interested in information on Antebellum Trail and their new Web site --Requested information about Northwest Georgia, Barnsley Gardens, museum information, Warm Springs and FDR, Pine Mountain and Calloway Gardens, Vidalia and the Tumi/Kipling Outlet, and the Willow on Fifth Restaurant in Macon



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J. Keith Cheetham, Chief Consultant, Keith Cheetham & Associates Contact 10 Trysull Gardens Merry Hill Wolverhampton West Midlands WV3 7LD Tel: 01902 762894 Email: [email protected] Overview Interested in John Wesley – Savannah and The Golden Isles. Has already written a “visitors” book about the story of John Wesley. Call Objective Action SB/BH to follow up with info on John Wesley tour by Gary Womack as well as information from Tours by BJ.



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Tim Lorimer, Continental Airways Contact Beulah Court Albert Road Horley Surrey RH6 7HP Tel: 01293 827480 Fax: 01293 824206 Email; [email protected] Overview Continental has some aggressive fares in the UK market to ATL and want to work with us to promote the gateway and onward travel to other parts of GA. Tim is responsible for the whole leisure market and initiatives in the UK market and is an ex-Delta employee so he knows the state and opportunities. Continental code-shares with Virgin. Call Objective Identify special fares to gateways in GA. Action AY to follow up with opportunities to work with GA.



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Simonetta Busnelli, Commercial Assistant, US Department of Commerce Contact U.S. Department of Commerce U.S. Consulaate General Via Principe Amedeo, 2 20121 Milano, Italy Tel: +39 02659 2260 Fax: +39 02659 6561 Web: www.usaatrade.gov Email; [email protected] Overview Call Objective Action Two Shows in Italy: BIT and Showcase (in November). BIT is targeted to the consumer and trade and is in Milan on 02/15-18/03. It has a country fairs and festivals theme. Costs: $3,300 for one booth or $500 for catalog distribution. GDITT advised that they will not be participating but may consider brochure distribution. Showcase in November is targeted at the trade and some journalists.



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Claire Tamone, Assistant Product Manager, Titan Travel Contact Aviaation House Crossoak Lane Salfords Redhill Surrey RH1 5EX Tel: 1293 450 720 Fax: 1293 450 492 Web; www.titantravel.co.uk Email: [email protected] Overview The company brings motorcoaches to Georgia. Bookings to the US are picking up. Call Objective Action Forward rates and information about Hilton Garden Inn in Dunwoody, Doubletree in Buckhead, Crowne Plaza in Buckhead, and DoubleTree Suites Hotel Perimeter.



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Dominic Hodson, Product Manager, Getaway Vacations Contact Getaway Vacations One Elmfield Park Bromley Kent BR1 1LU Phone: 0208 310501 Fax: 0208 3130620 Email: [email protected] Overview Getaway Vacations is the tour operator for United Airlines. They currently have three pages that include Georgia and feature fly -drives with the following hotels: Super 8 Conference Center, Comfort Inn, Radisson Northlake, Sheraton Four Points, Days Inn, Comfort Inn & Suites, La Quinta Inn, River Street Inn, and Quality Suites in Savannah. Call Objective Increase the product in the catalog. Action No show.



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Mark Woodcock, Product Mgr, Saga Holidays Contact The Saga Building Enbrook Park Folkestone Kent CT20 3SE Phone 01303 771111 Fax 01303 776866 Overview Mark took over under a year ago and they currently only feature a few parts of the USA and Canada. They cater for the over 40s, and most of their clients are over 50. All inclusive coach tours and direct sell. Call Objective Interested in discussing potential to include the region in future programs. Action No show.



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Liz Young, Leisure Sales Manger, Hyatt Hotels Contact Hyatt Hotels Tolworth Tower Surbiton Surrey KT6 7EL Phone: 0208 334 7240 Fax: 0208 334 8235 Email: [email protected] Overview Liz is the leisure sales manager and wants to discuss ways of working with us to promote the hotels in the state, including fam trip opportunities and promotional offers. Call Objective Explore mutual opportunities. Action No show.



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Marc Redfern, Delta Airlines Contact Sales Dept. 2nd Floor Meridien House 100 Hanger Lane London W5 1EZ Phone: 0208 601 7575 Email: [email protected] Overview Marc handles all of the e-commerce tour operators in addition to some of the major tour operator accounts in the UK market. Included in these accounts are Delta Vacations, Bon Voyage, Jetlife, etc. Call Objective Discuss tactical fare opportunities and tour operators featuring Georgia product. Action No show.



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Jill Warrilow, American and Worldwide Holidays Contact American & Worldwide Holidays 40 High Street Tunbridge Wells Kent TN1 1XF Phone: 01892 511894 Fax: 01892 779904 Email: [email protected] Overview Jill runs a tailor-made operation in Turnbridge Wells and has been in business for many years. A&WW Travel currently sell Georgia as different components including car hire, hotels, and flights. Delta has recently given A&WW Travel a special fare program to Georgia that should increase the profile. Jill is prepared to do a window display if GDITT has any specific materials that can be used. Call Objective Discuss/identify opportunities. Action No show.



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Gillian Williams, Phileas Fogg Travel Contact The Old Library Boundary Road Farnborugh Hants GU14 6SF Phone: 01252 386007 Fax: 01252 518252 Overview Phileas Fogg currently feature 4 pages which include all Atlanta. Hilton Towers, Holiday Inn in Buckhead and Comfort Inn are featured. They have been badly affected by 9/11 and are just picking up the business they had. They may not expand their product this year as have had staffing problems so the existing brochure will be relaunched in 2003. Joint Deep South training this year for the staff. Call Objective Discuss new product for the future. Action No show.



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Mike Robinson, Managing Director, 3D/Destination Golf Contact 26 Crown Road Twickenham Middlesex TW1 3EE Phone: 0208 891 5151 Fax: 0208 891 2245 Email: [email protected] www.destinationgolf.co.uk Overview Mike has owned the company for some years and is well known in the golf industry. His company has recently merged with 3 D Golf, making the combined operation one of the largest golf operators. This merger gives Georgia an excellent opportunity to raise their profile in the USA and worldwide. Call Objective Discuss product for new brochure, fam trip with Delta, and joint efforts to promote the product Action No show.



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Ben Davis, Titan HiTours Contact Titan HiTours Aviation House Crossoak Lane Salfords Redhill Surrey RH1 5EX Phone: 01293 450 723 Fax: 01293 450 492 Email: [email protected] Overview Ben has recently taken over the USA product from Ben Miles as Titan have acquired other companies within the last year, including Connections. Currently Georgia is featured on 3 pages in their brochure with escorted coach tours and stops en route. Hotels currently featured are Holiday Inn Northlake and Mulberry Inn in Savannah. They are looking to change their Atlanta property. Call Objective Meeting to discuss how we could help to increase the product. Action No show.



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Julie Greenhill, E Bookers Contact E Bookers 25 Farringdon Street London EC4A 4AB Phone: 0207 489 2259 Fax: 0207 489 2200 Overview E Bookers has recently taken over LastMinute.com and is recognized as being one of the leading e-commerce companies in the UK. They also own Flightbookers, who has branches in London and some of the major UK airports. Call Objective Julie is looking for ways of promoting GA and will possibly bring a presentation with her. Action No show. (



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Matt Bates, The Bates Consultancy Contact The Bates Consultancy 14 Findhorn Place Troon Ayrshire Scotland KA 10 7DJ Phone: 01292 316820 Fax: 01292 316820 Overview Matt has worked for some of the largest travel agencies in Scotland, sits on the board of VUSA and produces a magazine for the Scottish Passenger Association. ITI UK has worked with Matt in securing flights for all of the VUSA fam trips including the recent trip to GA and South Carolina. Useful contact for the Scottish market. Call Objective Explore future opportunities in Scotland. Matt is very close to both the travel agent community and the press in Scotland. Action No show. (



56

Gary Shaw, CSR Limited Contact CSR Ltd. Faulkner House Faulkner Street Manchester M1 4DY Phone: 0161 228 1405 Fax: 0161 228 0225 Overview Mainly a Conference and Events travel company, they are well known and established in the North of England. They book a lot of business with Delta and Gary attended the recent Business Sales Forum. Call Objective Discuss any opportunities for events or incentives for his client base. Action No show.



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Amanda Worsfield, Chelsea Village Travel Contact Chelsea Village Travel Patterson Court Nutfield Road Redhill Surrey RH1 4ED Phone: 01737 646464 Fax: 01737 646441 Email: [email protected] Overview Amanda is in charge of all marketing efforts for the agency and overseas the C&I department. She would like us to do a presentation to their new staff members on Georgia and what there is to see and do, including the potential for the C&I market. The agency has three branches, they do leisure travel in addition to business travel and C&I. They are owned by Chelsea Soccer Club, one of the most successful teams in the UK premier league. Call Objective Explore potential for joint marketing opportunities. Action No show.

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