World Tour 2013 #SBworldtour

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Agenda, Singapore, March 4th  

 4:30 pm - 5:00 pm Registration 5:00 pm - 5:45 pm Jan Rezab, CEO, Socialbakers 5:45 pm – 6:30 pm joining us for speakers session:

Samsung - Damien Cummings Mediacom - Edvarcl Henq Facebook - Nadia Tan

6:30 pm - 7:00 pm joining us for panel discussion and Q&A:

Yolk - Prakash Somosundram VML - Duane Melius Vocanic - Ian McKee Mindshare - Simon Ashwin

7:00 pm - 9:00 pm Dinner buffet

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World Tour 2013

NOW: Singapore Next Stop: Istanbul (March 6th)

Introduction

Jan Rezab, CEO & Co-Founder @janrezab

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About Us

20 % of FORTUNE 500

Companies

Marketers monthly across 100+ countries

Customers

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Social is changing all the Time

Brands are changing 1 billion Users are changing = increasing “noise”

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What Users cope with on Facebook (from Brands)

1 user likes 4,5 pages

Pages post on avg. 5 times

1 user likes 40 pages Pages post on avg. 36 times

23 updates per month

2009 2013

1440 updates per month

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Singaporean Users

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Singaporean Brands post frequency comparison

0

5

10

15

20

25

30

35

40

45

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Singaporean Brands

Worldwide Brands

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Average Singaporean user is a fan of 23 pages

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Brand pages liked by an average Singaporean user

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What brands post and what users like to share

Post Shares Post Types

0%

25%

50%

75%

100%

Status

Photo

Link

0%

25%

50%

75%

100%

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Most favorite brand posts

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Most favorite brand posts

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Top 5 Facebook Brands by Number of Local Fans

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Top 5 Facebook Media by Number of Local Fans

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Top 5 Facebook Brands by Post Engagement Rate

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Top METRICS in Social Media

Being social is not about one metric. It’s about all of them.

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Return On Engagement

Fans and Fan Growth

Activity of Your Page

Engagement Rate and Reach

Response Rate Response Time

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Engagement Rate

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Sentiment

BACTERIA  

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Sentiment

KILL  BACTERIA  

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Sentiment

FAILS  TO  KILL  BACTERIA  

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Sentiment

NEVER  FAILS  TO  KILL  BACTERIA  

The Alpha and omega of successful social strategy

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0

10

20

30

40

50

60

70

0

500

1000

1500

2000

2500

1 11 21 31 41 51 61

Like

s

Impr

essi

ons

Average organic unique impressions

Average Likes

Time in Minutes

Gaining the Reach and Engagement in Minutes

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Science of Posting

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Science of Posting

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00

Weekly Traffic

Weekend Traffic

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Open and drive 2 Way Communication

socially-devoted.com

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Questions answered on Facebook

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Top Socially Devoted Industries

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Top 5 Socially Devoted FB Brands in Singapore

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Electronics – Case Study

Are not responded… 21%

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BrandLove

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Recommendation for 2013

›  Monitor and measure your activity

›  Drive the industry and invest in innovations

›  Devote resources into social customer service

›  Post only local and relevant content in a timely manner

›  Make sure you get into News Feed

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How We can help You to get there.....

Data Categorization Brand Graph

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How We can help You to get there.....

Benchmarks Categorization Brand Graph

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Brand Graph

*not  all  categories  present  

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How We can help You to get there.....

Benchmarks

Visualization

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...with Our Products

Platform

ad

Thank you

Jan Rezab, CEO of @janrezab