world class mobile collaboration
TRANSCRIPT
Strategies for Internal Communication and Collaboration forThe Employee On The GoColin MilesDirector of Enterprise Services
Virgin Media – The historical challenge
200+ Permmanned sites
High travelcosts
Desk basedcommunication
Email-centric
Heavy voiceconferences
What does it take?
Top downsponsorship
Constantadoption
effort
Flexibility
Employeecentricactivity
Continualinnovation
Key areas of mobile collaboration
Social businessconnection
Business process& innovation
Videoconference
Pervasive Video
Vertical & Horizontal Collaboration
Breaking down the barriers
Tap into friends’ opinions & advice on music to buy, or whom to date
Mobilize friendsfor events& causes
Keep informed of what friends are doing and thinking
Control what friends cansee and know about me
Introduce your friends to people you know with similar interests
Tailor the platformwith extensions& applications
Tag videos and postings that friends should see, filteringout the noise
Breaking down the barriers
Tap into colleagues’opinions and advice on processesand practices
Mobilize colleaguesfor eventsand causes
Keep informedof what colleagues are doing& thinking
Control what colleagues can see and know about me
Introduce your colleagues to people you know with similar professionalinterests
Tailor the platform with extensions & applications
Tag videos and postings that colleagues shouldsee, filtering out the noise
Driving Productivity
Centre ofexcellencefor mobility
Adoption is crucial
Measure Success
Start smallthink big
CreateQuantitative& Qualitative
Measures
Userexperience
is king
Yesterdays way of working – Twitter issue
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2
3
Todays way of working – Twitter issue
Lessons Learned
Culture andethos
Communications Small thingsmatter
Adoptionmatters
Betransparent
Humanvoice
Thinkconsumer
One conversationat a time
Mobility @ Work
Bob @ WorkBob @ Work
Improveproductivity& efficiency
Improve customersatisfaction
Increasefirst time fix
Costsavings
?Q&A