workshop-scott weersing-key ingredients to a performance improvement partnership
DESCRIPTION
There are four key ingredients that you should have in place for a performance improvement project to improve business results. Scott Weersing discusses how to identify these four key ingredients, and overcoming a missing element. By reviewing examples of previous performance improvement projects that were missing one or more ingredients, Weersing discusses how those missing pieces were solved, and proposes new ways in improving the outcome and achieving performance improvement project success.TRANSCRIPT
![Page 1: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/1.jpg)
1
Training Industry Conference, May 2014
Key Ingredients to a Performance Improvement
Partnership
![Page 2: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/2.jpg)
The Missing Ingredient
2
![Page 3: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/3.jpg)
Who We Are: Amerigroup
• We have 17 years of experience providing access to health care, focusing solely on federal and state programs, to help those who just need a little help
• We’re one of the first companies to integrate coordination of physical, behavioral and social needs while emphasizing community-based care
• We were acquired by WellPoint, Inc., and now operate as part of its Government Business Division (GBD)
• We are now part of the largest provider of solutions to public health care programs, covering more than 4.3 million members across 19 states
3
![Page 4: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/4.jpg)
Introduction
4
![Page 5: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/5.jpg)
Objectives
Participants will be able to recall key ingredients to a performance improvement partnership.
Participants will be able to recognize when an ingredient is missing.
Participants will recall strategies to overcome missing ingredients
5
![Page 6: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/6.jpg)
Performance Improvement
What is it?
6
![Page 7: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/7.jpg)
Performance Improvement
“The systematic practice of improving performance of people in organizations through analysis, interventions, and evaluation.”
- James Pershing, 2006, Handbook of Human Performance Technology
7
![Page 8: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/8.jpg)
Partnership
What is it?
8
![Page 9: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/9.jpg)
Partnership
We strive to build productive relationships with our business partners to help them execute their goals.
9
![Page 10: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/10.jpg)
Why are These Important?
Lessons learned
10
![Page 11: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/11.jpg)
First Ingredient
Clear measures of current state
Able to describe future state
11
![Page 12: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/12.jpg)
Strategies
Ask the right questions
Find the right metrics
Develop metrics
Use a magic wand
12
![Page 13: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/13.jpg)
Second Ingredient
Readiness and resources to engage
13
![Page 14: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/14.jpg)
Strategies
Ask about other projects
Propose a better time
Review the budget
14
![Page 15: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/15.jpg)
Third Ingredient
Willing to partner in analysis and solutions
15
![Page 16: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/16.jpg)
Strategies
Ask, what is my role?
Teach a person to fish
Review goals
Ask for a project manager
16
![Page 17: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/17.jpg)
Fourth Ingredient
Open to other solutions besides training
17
![Page 18: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/18.jpg)
Strategies
Ask about previous training solutions
Explain the cost of training
Share a success story
18
![Page 19: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/19.jpg)
Once Upon a Time
Scenario
19
![Page 20: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/20.jpg)
Your Turn
• Work in a group
• Introduce yourself
• Identify what is missing
• Propose a way to overcome missing ingredient
20
![Page 21: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/21.jpg)
Scenario 2
21
![Page 22: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/22.jpg)
Scenario 3
22
![Page 23: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/23.jpg)
Scenario 4
23
![Page 24: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/24.jpg)
Scenario 4
24
![Page 25: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/25.jpg)
Scenario 5
25
![Page 26: Workshop-Scott Weersing-Key Ingredients to a Performance Improvement Partnership](https://reader035.vdocuments.us/reader035/viewer/2022062405/55521a5fb4c9054c668b4694/html5/thumbnails/26.jpg)
Summary
Measures and future state
Resources
Partner
Open to other solutions
26