Workshop OAS/ICAOBogota, ColombiaNovember 10-12, 2008

Passport Canada Standards and Best PracticesDebbie RicherDistrict Manager, Edmonton

Secure Issuance of Travel Documents

• The passport document itself has become more difficult to alter or counterfeit.

• Criminals now focus on passports issuance process and systems.

• Breeder documents (birth and citizenship certificates) remain a high–risk area in the issuance process.

• It is impossible to eliminate 100% of the risks, but prevention and mitigation measures can reduce the risks.

2

International Civil Aviation Organization

• Passport Canada’s issuance process follows ICAO standards and recommendations.

International Standards and Recommended Practices – Annex 9 to the Chicago Convention (ICAO)

Machine Readable Travel Documents - ICAO Doc 9303

Minimum Security Measures for the Handling and Issuance of Machine Readable (and other) Passports - Appendix III to Section III of Doc 9303

3

4

Presentation Outline

1. Blank travel document and secure material control

and accountability

2. Applicant identity verification

3. Breeder documents

4. Capture of identifying data

5. Lost and stolen travel documents

6. Physical security of issuing facilities

7. Application and issuance procedural standards

8. Internal control, audit and staff training

Blank TD Control and Accountability

• Shipment of blanks and secure materials

• Storage of blanks and secure materials

• Disposal of used secure materials

• Inventory management Dual control and restricted access

Daily usage and reconciliation

Monthly reporting and reconciliation

5

Applicant Identity Verification

First-time applicant

3-page application

photos

original proof of citizenship

secondary identification to support identity

guarantor and 2 personal references

6

Applicant Identity Verification cont’d

7

• Renewal applicant previous full-validity passport issued

within the past 6 yrs

photos

previous passport has not been reported lost or

stolen and is not damaged

identification page information must remain exactly the same

applicant was at least 16 years of age when previous passport was issued

2 personal references

8

Breeder Documents

• Original documents Birth certificate or Citizenship card

• Recognized issuing authorities Provincial/Territorial Vital Statistics Citizenship and Immigration Canada

• Authentication training and tools

Capture of Identifying Data

• Photographs- good quality

- unaltered

- taken within last 12 months

- full front view of the face

- neutral facial expression

• Signature- applicant’s usual signature required on each

page of application

9

10

Lost and Stolen Travel Documents

• Documents reported lost or stolen are not eligible for renewal

• New application requires notarized statement explaining circumstances

• Lost/stolen documents are not valid for travel and cannot be re-activated if found or recovered

• Lost/stolen documents are recorded in passport database

• Lost/stolen documents are reported to national police database and Interpol

• Multiple lost/stolen documents will result in passport restrictions

11

Physical Security of Issuing Facilities

• Security standards for office construction

• Security of premises Surveillance cameras throughout office

Secure materials stored in safes in secure rooms

Alarm systems monitoring

• Restricted access to office premises Access levels

Security clearances

Tracking of access

Application/Issuance Procedures

• Encourage personal appearance network of 33 offices and 189 receiving agents

• Workflows Prescreening

Security Checks

Data Entry and Scanning

Entitlement Decision

Automated Alerts

Data Verification

Printing

Quality Control

Delivery12

Internal control, audit and staff training

• IT security Access to issuing system restricted

Computers in lock-down mode

• Separation of duties

• Quality assurance unit

• Compliance unit

• Performance monitoring of staff• Staff training – initial training and ongoing

training

13

14

Questions?

Contacts:

Debbie RicherManager, Passport Canada, Edmontondricher@pptc.gc.ca

Leslie CroneDirector International Programslcrone@pptc.gc.ca