WORKSHOP INTRODUCTION

AN INTRODUCTION TOAN INTRODUCTION TOISO 9000 ISO 9000

QUALITY MANAGEMENT SYSTEMSQUALITY MANAGEMENT SYSTEMS FOR FOR

AERONAUTICAL INFORMATION AERONAUTICAL INFORMATION SERVICESSERVICES

SUMMARY

• Outlines workshop objective Outlines workshop objective

• Provides the backgroundProvides the background

• Explains the methodsExplains the methods

• Introduces the manualIntroduces the manual

BACKGROUND

BACKGROUND

• ICAO Annex 15 - 12th Edition, includes ICAO Annex 15 - 12th Edition, includes the following requirements:the following requirements:

3.2 Quality System

• 3.2.1 3.2.1 Each Contracting State shall take all Each Contracting State shall take all necessary measures to introduce a properly necessary measures to introduce a properly organized quality system containing organized quality system containing procedures, processes and resources procedures, processes and resources necessary to implement quality management necessary to implement quality management at each function stage as outlined in 3.1.7 at each function stage as outlined in 3.1.7 above. The execution of such quality above. The execution of such quality management shall be made demonstrable for management shall be made demonstrable for each function stage, when required.each function stage, when required.

3.2 Quality System

• 3.2.2 Recommendation.— The quality 3.2.2 Recommendation.— The quality system established in accordance with 3.2.1 system established in accordance with 3.2.1 should be in conformity with the should be in conformity with the International Organization for International Organization for Standardization (ISO) 9000 series of quality Standardization (ISO) 9000 series of quality assurance standards, and certified by an assurance standards, and certified by an approved organization.approved organization.

Note

• International Organization for International Organization for Standardization (ISO) 9000 series of quality Standardization (ISO) 9000 series of quality assurance standards provide a basic assurance standards provide a basic framework for the development of a quality framework for the development of a quality assurance programme. assurance programme.

• The details of a successful programme are to The details of a successful programme are to be formulated by each State and in most cases be formulated by each State and in most cases is is unique to the State organizationunique to the State organization..

3.2 Quality System• 3.2.3 Within the context of a quality system, the skills and 3.2.3 Within the context of a quality system, the skills and

knowledge required for each function shall be identified and knowledge required for each function shall be identified and personnel assigned to perform those functions shall be personnel assigned to perform those functions shall be appropriately trained. States shall ensure that personnel possess appropriately trained. States shall ensure that personnel possess the skills and competencies required to perform specific the skills and competencies required to perform specific assigned functions, and appropriate records shall be maintained assigned functions, and appropriate records shall be maintained so that the qualifications of personnel can be confirmed. Initial so that the qualifications of personnel can be confirmed. Initial and periodic assessments shall be established that require and periodic assessments shall be established that require personnel to demonstrate the required skills and competencies. personnel to demonstrate the required skills and competencies. Periodic assessments of personnel shall be used as a means to Periodic assessments of personnel shall be used as a means to

detect and correct shortfalls.detect and correct shortfalls.

3.2 Quality System• 3.2.4 3.2.4 States shall ensure that established States shall ensure that established

procedures exist in order that aeronautical data at procedures exist in order that aeronautical data at any moment is traceable to its origin so as to any moment is traceable to its origin so as to allow any data anomalies or errors, detected allow any data anomalies or errors, detected during the production/maintenance phases or in during the production/maintenance phases or in operational use, to be corrected.operational use, to be corrected.

3.2.5• The established quality system shall provide users The established quality system shall provide users

with the necessary assurance and confidence that with the necessary assurance and confidence that distributed aeronautical information/data satisfy stated distributed aeronautical information/data satisfy stated requirements for data quality (accuracy, resolution, requirements for data quality (accuracy, resolution, integrity) and for data traceability by the use of integrity) and for data traceability by the use of appropriate procedures in every stage of data appropriate procedures in every stage of data production or data modification process. production or data modification process. TThe system he system shall also provide assurance of the applicability period shall also provide assurance of the applicability period of intended use of aeronautical data as well as that the of intended use of aeronautical data as well as that the

agreed distribution dates will be met.agreed distribution dates will be met.

3.2.8

• Contracting States shall ensure the integrity Contracting States shall ensure the integrity of aeronautical data to the following levelsof aeronautical data to the following levels– a) critical data, integrity level 1 x 10-8– b) essential data, integrity level 1 x 10-5– c) routine data, integrity level 1 x 10-3

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• The execution of such quality The execution of such quality management systems shall be made management systems shall be made demonstrable for each function stage, demonstrable for each function stage, when required.when required.

• ISO9001 certification - recommendationISO9001 certification - recommendation

Latest amendment 36

• 3.2.5 3.2.5 Each quality management system shall Each quality management system shall include the necessary policies, processes and include the necessary policies, processes and procedures, including those for the use of procedures, including those for the use of metadata, to ensure and verify that metadata, to ensure and verify that aeronautical data is traceable throughout the aeronautical data is traceable throughout the aeronautical information data chain so as to aeronautical information data chain so as to allow any data anomalies or errors, detected in allow any data anomalies or errors, detected in use to be identified by root cause, corrected use to be identified by root cause, corrected and communicated to affected users.and communicated to affected users.

Comment

• AIS is a process oriented activityAIS is a process oriented activity

• The stringent integrity requirements The stringent integrity requirements emphasise the need for rigorous quality emphasise the need for rigorous quality controls.controls.

• Annex 15 recognises as appropriate for use the Annex 15 recognises as appropriate for use the ISO 9000 series of standards.ISO 9000 series of standards.

• The text of the requirement stresses the need The text of the requirement stresses the need for assurance rather than only quality control.for assurance rather than only quality control.

AIS Team and CIP Objective

• In recognition of these points and to obtain In recognition of these points and to obtain the advantages from adopting a common the advantages from adopting a common approach to QA in AIS EATMP AIS Team approach to QA in AIS EATMP AIS Team agreed to use the ISO 9000 series as the agreed to use the ISO 9000 series as the basis for its quality assurance activities. basis for its quality assurance activities.

• ECIP Objective for all ECAC Area States ECIP Objective for all ECAC Area States to achieve Certification to ISO 9002 by to achieve Certification to ISO 9002 by 2003.2003.

The EAD

• Common reference database of AIS Common reference database of AIS information in the ECAC Areainformation in the ECAC Area

• Includes provisions for the service to be Includes provisions for the service to be quality assured to ISO 9000quality assured to ISO 9000

• to ensure interoperability by the mutual to ensure interoperability by the mutual recognition of externally audited QA.recognition of externally audited QA.

http://www.eurocontrol.int/ead

AIS QA Awareness Programme

• Under the AIS AHEAD ProgrammeUnder the AIS AHEAD Programme

• Developing the necessary support to States Developing the necessary support to States to implementation QA in AISto implementation QA in AIS

• AIS QA Awareness ProgrammeAIS QA Awareness Programme

• This workshop is part of the Awareness This workshop is part of the Awareness ProgrammeProgramme

• Repeat of the first in a series of workshops Repeat of the first in a series of workshops

ISO 9001 Implementation ECAC AIS

WORKSHOP OBJECTIVE

• Introduction to ISO 9000 Quality Management Introduction to ISO 9000 Quality Management SystemsSystems

• General understanding of Quality AssuranceGeneral understanding of Quality Assurance

• Detailed understanding of the requirements of ISO Detailed understanding of the requirements of ISO 90019001

• Briefing on the resource requirements and the Briefing on the resource requirements and the benefitsbenefits

• basic principle is not to train people in QA but to basic principle is not to train people in QA but to help people to help themselves. help people to help themselves.

METHODS AND TIMETABLE

• PresentationsPresentations

• Case studiesCase studies

• QuizQuiz

• Group sessionsGroup sessions

• DiscussionsDiscussions

WORKSHOP TEAM

• Gaëlle Rousseau-Lamour• Vadim Turmakin

GROUPS

A

D

B

C E