workplace violence prevention: program elements
DESCRIPTION
Workplace Violence Prevention: Program Elements. Gary Chambers, CIH Studio City, CA. Workplace violence categories. Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate violence--as well as road rage. Workplace violence categories. Type II - PowerPoint PPT PresentationTRANSCRIPT
Workplace Violence Prevention: Program Elements
Gary Chambers, CIHStudio City, CA
Workplace violence categories
Type Iviolence as a result
of classic criminal behaviors: robbery, physical attacks, indiscriminate violence--as well as road rage
Workplace violence categories
Type IIviolence from
persons “invited” into the workplace: vendors, customers, clients, patients, students, inmates, relatives (potential off-site component)
Workplace violence categories
Type III
violence from and between employees
Workplace violence categories
Type IV
threats of & actual violence from a non-employee having a real or imagined relationship with an employee
(potential off-site
component)
Policy vs. Program
A policy is not a program A policy can be a part of a program A policy alone does not give enough guidance
Policy: establishes rules Program: organized efforts used to address a
problem
Program Elements
Not just what is in a written document
Rather, what an organization needs to do to develop a comprehensive, pro-active prevention program
Program Elements
– Policy (the “expectations”)
– Critical term definitions
– Management support (& statement)
– Crisis threat team
– Hiring and termination strategies
Program Elements– Documentation
– Training – Audits
– Reporting mechanisms (methods and forms)
– Security
Program Elements
– Environmental design
– Emergency procedures
– Behavioral consequences /
Disciplinary procedures
– Investigation
– Intervention services (e.g., EAP,
professional investigators, and security risk or
threat assessment profilers)
Program Elements
And not least--
– Active employee involvement
Zero tolerance
Lots of confusion regarding what this term
means
What it shouldn’t mean: rigid or
inconsistent responses
Most helpful: always respond, but not
necessarily the same way
Resource examples
Internet:
OHSA website
www.osha-slc.gov/SLTC/workplaceviolence/index.html
State of Washington
www.wa.gov/lni/ipub/i417-140-000.htm
Publications:
Workplace Violence Prevention Reporter (James Publishing, Santa Ana, CA)
Various trade union publications
