workplace management unit two. what is management? the science of getting things done through other...
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Workplace ManagementWorkplace Management
Unit TwoUnit Two
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What is Management?What is Management?
The science of getting things done through other people.
Management Roles:
– Designer of programs– Administrator of programs– Auditor of programs– Evaluator of programs
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Keys to Management PerformanceKeys to Management Performance
• Management must create the environment to motivate workers
• Selection of the right: person, job and environment
• Behavior and interpersonal skills essential
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Human Behavior and SafetyHuman Behavior and Safety
“The Troubled Employee”
– an employee whose personal problems interfere significantly with job performance.
How does the troubled employee effect the organization?
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Human Behavior and SafetyHuman Behavior and Safety
Psychological Factors that influence Safe Behaviors:
– Individual Differences– Motivation– Frustration and Conflict– Employee Attitudes
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Human Behavior and SafetyHuman Behavior and Safety
Stress in Workplace !!!!
– Examples?– Who creates them?– Effects on safe behaviors?– Coping with stress?
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Human Behavior and SafetyHuman Behavior and Safety
Safety Techniques to Address Human Behavior:
– educating employees in proper safety methods
– observe/discuss and measure safe behaviors as the occur
– reinforcing safe behavior
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Human Behavior: Creating ChangeHuman Behavior: Creating Change
• A company with a strong safety culture typically
experiences few at-risk behaviors, consequently they
also experience low accident rates, low turn-over, low
absenteeism, and high productivity.
• Top management support of a safety culture often results
in acquiring a safety director, providing resources for
accident investigations, and safety training.
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Human Behavior: Creating ChangeHuman Behavior: Creating Change
• Ultimately, safety becomes everyone's
responsibility, not just the safety director's.
• Management and employees are committed
and involved in preventing losses.
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Safety Safety LeadershipLeadership
What makes people want to follow a What makes people want to follow a leader? leader?
Why do people reluctantly comply with Why do people reluctantly comply with one leader and passionately follow one leader and passionately follow another to the ends of the earth?another to the ends of the earth?
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6 C’s of Leadership6 C’s of Leadership
• Character• Charisma• Commitment• Communication• Competence• Courage
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CharacterCharacter
• Who are you when no one’s looking?• How you deal with crisis reveals much.• Two paths: Character or Compromise• Action is the real indicator of Character• Real character is being bigger on the
inside
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CharismaCharisma
• The ability to draw people to you • It CAN be developed:
– Love life– Put a “10 on everyone’s forehead– Give people hope– Share yourself– Practice “other-mindedness”
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CommitmentCommitment
• Scares some people
• Means something different to individuals
• Starts in the heart
• Tested by action
• Opens the door to achievement
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CommunicationCommunication
• Absolutely essential• Much of life’s successes depend upon
it• Simplify the message• See the person• Show the truth• Seek a response
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CompetenceCompetence
• You don’t have to be Michael Jordan or Bill Gates to excel in this area
• Show up consistently• Keep improving• Follow through with excellence• Accomplish more than expected• Inspire others
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CourageCourage
• A leadership position doesn’t give a person courage, but courage can give them a leadership position
• Begins with an inward battle• Making things right, not just
smoothing them over• Inspires commitment from followers• Your life expands in proportion to
your courage
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What do the letters What do the letters L-E-A-D-E-R mean?L-E-A-D-E-R mean?
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6 important things that all 6 important things that all leaders do:leaders do:
Listen and Learn from others
Energize the organization
Act for the benefit of everyone
Develop themselves and others
Empower others to lead
Recognize achievement
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LListen and isten and LLearn from othersearn from others
• Adopt the 2/1 rule• Listen to what is NOT being said• Let others speak first• Encourage people to dump on you• Learn from failures• Promote a “culture of learning”• Listen to yourself
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EEnergize the organizationnergize the organization
• Share successes• Encourage people to meet and
mingle• Develop a plan that does away with
“isolationism”• Plan timely development sessions to
recharge your members• Use humor liberally
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AAct for the benefit of ct for the benefit of everyoneeveryone
• Just do it!• Set the example: Walk the talk• Be willing to make the tough
decisions• Go on a problem hunt• Remember “The Hard Right”• Be a champion
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DDevelop themselves and evelop themselves and othersothers
• Think!• Know thyself• Be driven by vision, but willing to nurture
the ideas and talents of others• Demonstrate a willingness to teach others• Be honest• Tell others what you expect
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EEmpower others to leadmpower others to lead
• Ask others to “drive for a while”• Foster and encourage cooperation• Learn to manage a diverse team• Learn to let go• Delegate responsibility . . . &
authority• Anticipate problems and head them
off before they occur• Focus on results
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RRecognize achievementecognize achievement
• Good ideas and good people need to be noticed
• Remember that recognition is critical to self-esteem
• Be sensitive to those who don’t like a fuss
• Make a big deal of achieving goals
• Remember that people marry people, not organizations
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IntroductionIntroduction• Research indicates several benefits to companies who
establish effective worker safety and health
programs:
– Reduction in the extent and severity of work-related injuries and illnesses
– Improved employee morale
– Higher productivity
– Lower workers’ compensation costs
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IntroductionIntroduction
• An effective safety and health program makes all the difference in preventing injuries and illnesses in the workplace. The result is lower accident-related costs.
• Other benefits include: Reduced absenteeism,
Lower turnover,
Higher productivity, and
Improved employee morale.
• And it's the right thing to do.
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Integrated Approach to Integrated Approach to Health and Safety ProgramsHealth and Safety Programs
• The best Safety and Health Programs involve every level of the organization, instilling a safety culture that reduces accidents for workers and improves the bottom line for managers.
• To be most effective, safety and health must be balanced with, and incorporated into, the other core business processes.
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Major ElementsMajor Elements• Keys to an effective program:
– Management commitment and employee involvement
– Worksite analysis– Hazard prevention and control– Safety and health training
h
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Management Commitment Management Commitment
• Safety and health policy statement
• Clear program goals and objectives
• Visible involvement in program from top
management
• Leadership
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Management CommitmentManagement Commitment
• Assignment of safety and health
responsibilities
• Clear communication of program goals
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Management CommitmentManagement Commitment
• Provides adequate authority to responsible
personnel
• Holds managers, supervisors and employees
accountable for meeting their responsibilities
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Employee Involvement Employee Involvement
• Active role for employees:
– Workplace inspections
– Hazard analysis
– Development of safe work rules
– Training of coworkers & new hires
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Worksite AnalysisWorksite Analysis
• Hazard Identification:
– Facilities
– Processes
– Materials
– Equipment
• Use professionals that understand
the processes involved
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Worksite AnalysisWorksite Analysis
• Perform job hazard analysis– Break tasks down into elements– Identify the hazards in each element– Identify control measures and safe work
rules for each element
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Worksite AnalysisWorksite Analysis
• Identify existing hazards
• Anticipate hazards where procedures or operations change
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Worksite AnalysisWorksite Analysis
• Provide for regular site safety and health inspections
• Method for reporting and correcting hazards:– Communication of hazards– Method for correcting reported hazards– Prioritize– Timeliness– Without fear of reprisal
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Worksite AnalysisWorksite Analysis
• Effective system for:
– Accident Investigations
– Near Misses
• Identify root causes
• Contributing factors
• Methods for prevention of reoccurrence
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Worksite AnalysisWorksite Analysis
• Analyze injury and illness trends over
time:
– Identify injury type patterns
– Identify injury task patterns
– Analyze by department
• Identify common causes and prevent
reoccurrence
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Hazard Prevention and ControlHazard Prevention and Control
• Determination made that hazard exists
• Where feasible eliminate by job or task
design/redesign
• Elimination not feasible, control hazards
– Engineering controls
– Administrative controls
– Personal protective equipment (PPE)
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Hazard Prevention and ControlHazard Prevention and Control
• System for timely correction or control of hazards
• Safe work procedures:– Developed from worksite analysis/SOPs– Training– Correction of unsafe performance– Positive reinforcement– Enforcement
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Hazard Prevention and ControlHazard Prevention and Control
• Provide for facility and equipment maintenance
• Plan and prepare for emergencies:– Training and drills
• Medical Program– First aid
– Physician and emergency care
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Safety and Health TrainingSafety and Health Training• Effective new employee orientation:
– Employee safety and health responsibilities
– Protective measures
– Proper procedures for machine operation
– Understand all safeguards
– Exits and emergency procedures
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Safety and Health TrainingSafety and Health Training
• Cover all required employee training
• Documentation where required
• Reinforcing employee training:
– Continual feedback
– Refresher training as needed