WORKPLACE EXPECTATIONS: WORKPLACE EXPECTATIONS: Business EtiquetteBusiness Etiquette

• WHAT IS ETIQUETTE?WHAT IS ETIQUETTE?• WHY IS ETIQUETTE IMPORTANT WHY IS ETIQUETTE IMPORTANT

TODAY?TODAY?• APPEARANCE APPEARANCE • TABLE MANNERSTABLE MANNERS

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• MALE/FEMALE ETIQUETTE AT WORKMALE/FEMALE ETIQUETTE AT WORK– ““Offer and refusal technique”and “understanding Offer and refusal technique”and “understanding

strategy”strategy”– Business lunchesBusiness lunches– Business travelBusiness travel– Terms and comments to avoidTerms and comments to avoid– Personal and social relationships with coworkersPersonal and social relationships with coworkers

– Office Romance

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• HOW SHOULD YOU TREAT THE PUBLIC?HOW SHOULD YOU TREAT THE PUBLIC?– CorrespondenceCorrespondence– TelephonesTelephones– Rules for using other communication technologyRules for using other communication technology

• HOW SHOULD YOU TREAT HOW SHOULD YOU TREAT ASSOCIATES?ASSOCIATES?– NetworkingNetworking– Mentoring Mentoring – Office politics Office politics

• THREE BEHAVIOR TYPESTHREE BEHAVIOR TYPES– PassivePassive– AggressiveAggressive– AssertiveAssertive

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ETHICS AT WORK: ETHICS AT WORK: Your Attitude and ResponsibilitiesYour Attitude and Responsibilities

What is ethics?What is ethics?

The code of moral principles and The code of moral principles and values that govern the behaviors values that govern the behaviors of a person or group with respect of a person or group with respect to what is right or wrong.to what is right or wrong.

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What is an ethical dilemma?What is an ethical dilemma?Human RelationsHuman Relations

A situation that arises when all A situation that arises when all alternative choices or behaviors have alternative choices or behaviors have been deemed undesirable. been deemed undesirable.

Potentially negative ethical Potentially negative ethical consequences, making it difficult to consequences, making it difficult to distinguish right from wrong.distinguish right from wrong.

Ethical dilemma - examplesEthical dilemma - examples

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McDonalds uses beef flavor & tells McDonalds uses beef flavor & tells Hindus it doesn’t.Hindus it doesn’t.

Styrofoam vs. paperStyrofoam vs. paper

Ethical Decision MakingEthical Decision Making

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• Most ethical dilemmas involve:Most ethical dilemmas involve:

• A conflict between needs of the part & whole.A conflict between needs of the part & whole.

• The individual versus the organization. The individual versus the organization.

• The organization versus society as a whole.The organization versus society as a whole.

Approaches forApproaches forEthical Decision MakingEthical Decision Making

Utilitarian Approach Utilitarian Approach Individualism Approach Individualism Approach Moral-Rights ApproachMoral-Rights ApproachJustice ApproachJustice Approach

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Utilitarian ApproachUtilitarian Approach

Moral behavior produces the greatest Moral behavior produces the greatest good for the greatest number.good for the greatest number.

Critics fear a “Big Brother” approach Critics fear a “Big Brother” approach and ask if the common good is and ask if the common good is squeezing the life out of the individual.squeezing the life out of the individual.

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Individualism ApproachIndividualism ApproachActs are moral when they promote the Acts are moral when they promote the

individual's best long-term interests, individual's best long-term interests, which ultimately leads to the greater which ultimately leads to the greater good.good.

Individual self-direction paramount.Individual self-direction paramount.

Individualism is believed to lead to Individualism is believed to lead to honesty & integrity since that works honesty & integrity since that works best in the long run.best in the long run.

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Moral-Rights ApproachMoral-Rights Approach

• Moral decisions are those that best Moral decisions are those that best maintain the rights of those people maintain the rights of those people affected by them.affected by them.

• An ethical decision is one that avoids An ethical decision is one that avoids interfering with the fundamental rights interfering with the fundamental rights of others.of others.

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“ “Moral Rights”Moral Rights”The right of free consentThe right of free consentThe right of free consentThe right of free consent

The right to privacyThe right to privacyThe right to privacyThe right to privacy

The right of freedom of The right of freedom of conscienceconscience

The right of freedom of The right of freedom of conscienceconscience

The right of free speechThe right of free speechThe right of free speechThe right of free speech

The right to due processThe right to due processThe right to due processThe right to due process

The right to life & safetyThe right to life & safetyThe right to life & safetyThe right to life & safety

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Justice ApproachJustice Approach Moral Decisions must be based on Moral Decisions must be based on

standards of equity, fairness, and standards of equity, fairness, and impartiality.impartiality.

Three types of Justice ApproachesThree types of Justice Approaches:: Distributive JusticeDistributive Justice Procedural JusticeProcedural Justice Compensatory JusticeCompensatory Justice

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Distributive JusticeDistributive JusticeTreatment of people should not be Treatment of people should not be

based on arbitrary characteristics.based on arbitrary characteristics.People should be treated differently People should be treated differently

in proportion to the differences in proportion to the differences among them.among them.

Evenly DistributedEvenly Distributed

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Procedural JusticeProcedural Justice Rules should be clearly stated. Rules should be clearly stated. Rules should be consistently and Rules should be consistently and

impartially enforced.impartially enforced.

Rules and Procedures GovernRules and Procedures Govern

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Compensatory JusticeCompensatory JusticeIndividuals should not be held Individuals should not be held

responsible for matters they have no responsible for matters they have no control over.control over.

Individuals should be compensated for Individuals should be compensated for the cost of their injuries by the party the cost of their injuries by the party responsible.responsible.

Even it OutEven it Out

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Tort, or Personal Injury, LawTort, or Personal Injury, Law

When an ethical dilemma becomes a When an ethical dilemma becomes a

legal problem:legal problem: McDonalds Hot CoffeeMcDonalds Hot Coffee Sexual HarassmentSexual Harassment Men’s vs. women’s laundry & hair Men’s vs. women’s laundry & hair

cuts.cuts.

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Tools for Managing Company EthicsTools for Managing Company Ethics

LeadershipLeadership

Ethical Ethical StructureStructure

Code of EthicsCode of Ethics

Whistle Whistle BlowersBlowers

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