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WORKPLACE DISPUTE RESOLUTION BIBLIOGRAPHY 

 by David Klegerman and Cinnie Noble

http://www.noblesolutions.net/pages/resources.html

This bibliography does not include extensive references to arbitration in the workplace.  General | Discrimination and Sexual Harassment | mbuds | Dispute System Design |

!orkplace | "mployment Disputes | Systems Design | #abour $anagement | #abour and"mployee %elations |  &D% and !orkplace 'ournals | !orkplace Sites

  General  & | ( | ) | D | " | * | G | H | + | ' | , | # | $ | - |  |  | / | % | S | T | 0 | 1 | ! | 2 | 3 | 4

- (arrett5 '.T.5 6+n Search of the %osetta Stone of the $ediation rofession65 -egotiation'ournal 789:;5 'uly 7

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 &ssistance rograms65 $ediation /uarterly5 ?9=;5 7Hill5 =CC7.

- Dana5 D.5 $anaging Differences@ How to (uild (etter %elationships at !ork and Home5 9=nd"d.;5 $T+ ublications5 7

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- Hunter5 #.!.5 and $c,ersie5 %.(.5 6)an B$utual GainsB Training )hange #abor>$anagement%elationshipsK65 -egotiation 'ournal5 ?9;5 7

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8C.

- $cDermott5 "..5 with (erkeley5 &.".5 6&lternative Dispute %esolution in the !orkplace@)oncepts and TechniIues for Human %esource "xecutives and their )ounsel65 !estport@/uorum (ooks5 7

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- 1olkema5 %.'.5 (ergmann5 T.'.5 and *arIuhar5 ,.5 60se and +mpact of +nformal Third artyDiscussions in +nterpersonal )onflicts at !ork65 $anagement )ommunication /uarterly57Hill5 7

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Dispute %esolution 'ournal5 *ebruary 7

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Top  & | ( | ) | D | " | * | G | H | + | ' | , | # | $ | - |  |  | / | % | S | T | 0 | 1 | ! | 2 | 3 | 4

- %ifkin5 '.5 6$ediation from a *eminist erspective@ romise and roblems65 $ediation5 7

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6mbudsman@ +ssues and &rticles. & (ibliography65 +nternational mbudsman 3earbook 757?.- Gadlin5 H.5 and ino5 ".!.5 6-eutrality@ & Guide for the rganiFational mbudsperson65

-egotiation 'ournal5 7

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!ant to ,now65 -egotiation 'ournal5 779=;5 &pril 7

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- )loke5 ,.5 6)onflict %esolution Systems Design5 the 0nited -ations5 and the -ew !orldrder65 ? $ediation /uarterly5 Summer 7

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- -oble5 ).5 6Dispute %esolution rograms for the !orkplace5 #awyers !eekly5 $arch5 =CCC.

- -oble5 ).5 6ptions in )onflict $anagement System Design65 !orkplace -ews5 1ol.?5 +ssue85 $ay =CC=.

Top  

- B)onnor5 D.5 6The Design of Self>Supporting Dispute %esolution rograms65 -egotiation'ournal5 &pril 7

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- (artles5 T.5 6)ity of Tucson "mployee $ediation rogram.6>)>

- )ohen5 '.5 6The &D& $ediation Guidelines6.

- )olsky5 &.5 6Thoughts on the #imitations of Grievance rocedures in the rivate Sector6.>D>

- Dana5 D.5 6!hatBs a )onflictK6

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- *ord5 '.5 6)onfidentiality +ssues in !orkplace $ediation@ !hat "very H% $anager Should ,now6.

- *ord5 '.5 6)ross )ultural )onflict %esolution in Teams6.

- *ord5 '.5 6Dealing with Difficult (ehaviour6.

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- Hamilton5 '.5 A Seaman5 ".5 6Turning &round olariFed $indsets in !orkplace $ediations6.

- Henderson5 ".(.5 6&n "xpanded %ole for $ediation in )onflict %esolution6.

- Hicks5 T.5 6$ediation in Sexual Harassment )ases6.

- Hicks5 T.5 6Seven Steps for "ffective roblem Solving in the !orkplace6.

- Hicks5 T.5 6!hat +s $ediation &nd How Does +t *it +nto The !orkplace6K

-Hicks5 T.5 6Steps for Setting 0p an "ffective )onflict $anagement System6.

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- 'anis5 $.5 6+n the "ye of the (eholder@ 0sing erceptual "rrors to %esolve "mploymentDisputes6.

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- ,ichaven5 '.5 6Top 7C %easons !hy sychiatric Disability Discrimination )laims are so Hardto $ediate6.

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- $c)lure5 #.5 61iolence and Harassment +n The !orkplace@ The 7C $ost )ommon $istakes)ompanies $ake6.

- $iller5 D.5 6& 'ust &lternative or 'ust an &lternativeK $ediation and the &mericans withDisabilities &ct6.

- $uniF5 '.5 6!hen 3ou )anBt Get Through to Them@ )ultural Diversity in $ediation6.>->

- -oble5 ).5 6)onflict $anagement Through )oaching6.

- -oble5 ).5 6)onflict )oaching > & reventative *orm of Dispute %esolution6.

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- Secretary of the Treasury5 0.S.5 6%esolving !orkplace Disputes6.

- Society of rofessionals in Dispute %esolution > Track Two 9now &)%;5 6Guidelines for1oluntary $ediation rograms +nstituted by &gencies )harged with "nforcing !orkplace%ights6.

- Sorensen5 $. A Thomas $.(artels5 T.$.5 6%eflections on a Group +ntervention@ )ity of Tucson"mployee $ediation rogram6.

  General | Discrimination and Sexual Harassment | mbuds | Dispute System Design |!orkplace | "mployment Disputes | Systems Design | #abour $anagement | #abour and"mployee %elations |  &D% and !orkplace 'ournals 

| !orkplace SitesTop  &rticles on www.mediate.com under "mployment Disputes category>&>

-  &dler5 S.5 6%esolution of %easonable &ccommodation Disputes6.

-  &dler5 S.5 6Strategies for a Successful "mployment $ediation6.

-  &ndres5 D.5 and )reps5 ).5 6The +nteractive &D& &ccommodation rocess6.>)>

- )abot5 S.5 6Settling "mployment Disputes6.

- )heston5 S.5 6&dvances in &D% with the &ir *orce6.

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- *ord5 '.5 6!orkplace )onflict@ &n +nevitable *act of #ife6.

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- ,rivis5 '.5 6Dealing !ith & )ompetitive &pproach +n $ediation6.

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- %oberts5 $.'.5 6 $ediation@ an "xecutiveBs Guide to $anaging )onflict6.

- %oberts5 $.'.5 6 %esolving "mployment Disputes Through $ediation6.- %osenthal5 %.'.5 6$ediation as an &ffirmative (usiness Strategy.6

Top

 &rticles on www.mediate.com under Systems Design category>D>

-Delaney5 (.5 6(uilding an +nternal System for %esolving Disputes6.

-Department of 1eterans &ffairs5 6Sample $ediation rograms@ 1eterans +ntegratedService -etwork6.

>*>

- *ederal $ediation and )onciliation Service5 0.S.5 6reventative $ediation@ "xamples *rom

the #abour $anagement &rena6.- *ederal &lternative Dispute %esolution )ouncil5 6"valuating &D% rograms 9=CC7;6.

- *ord5 '.5 6The Training of )onflict %esolution Skills in the !orkplace6.

- *urlong5 G.T.5 6Dispute %esolution@ (eyond the pen Door in #arge )anadian )ompanies6

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- #ynch5 '.5 6Does 3our rganiFation -eed a System6K

- #ynch5 '.5 6-ew )onflict $anagement Systems Section6.

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- -oble5 ).5 6ptions in )onflict $anagement System Design6.

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- SpidrBs &D% in the !orkplace5 Track 7 )ommittee5 6Guidelines *or The Design f +ntegrated)onflict $anagement Systems !ithin rganiFations6.

Top  &rticles on www.mediate.com under #abour $anagement category- -agel5 S.5 6Super>ptimiFing for &D% Disputes6.

   &rticles on www.hr.com under #abour and "mployee %elations category

- Gunn5 %.5 6!hat is &D% in a !ork SettingK6.

-  &dler5 eter S.5 9riginally from@ $ediate.com;5 6The $aking of a $ediator@ Sun TFu and the &rt of !ar6.

- #iu5 ).5 6How To +nvestigate Sexual Harassment6.

   &nother source of ongoing articles about workplace dispute resolution is 6!orkplace -ews6published by the &ssociation for )onflict %esolution5 www.acresolution.org. This publication isavailable to members of the workplace section of &)%.

  ther %ecommended &D% and !orkplace 'ournals 9from &)%;@

- The 'ournal of &lternative Dispute %esolution in "mployment5 published Iuarterly by ))H5)hicago5 +llinois@ davidallenlarsonNhotmail.com.

- Dispute %esolution $agaFine5 published Iuarterly by the &merican (ar &ssociation Sectionon Dispute %esolution5 )hicago5 +llinois@ http@JJwww.abanet.orgJdispute .

- The "mployee &dvocate5 published Iuarterly by the -ational "mployment #awyers &ssociation5 San *rancisco5 )alifornia@ http@JJwww.nela.orgJ.

- Dispute %esolution 'ournal5 published Iuarterly by the &merican &rbitration &ssociation5 -ew3ork5 -ew 3ork@ http@JJwww.adar.orgJ.

- -egotiation 'ournal5 7

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Top #inks to other !orkplace Sites@

- www.crinfo.org 9&n excellent source to reference $ediation /uarterly5 now called )onflict%esolution /uarterly;

- http@JJwww.work http@JJwww.ilo.org

- "nd !orkplace 1iolence > http@JJwww.members.aol.comJendwpv> The *oundation for the Study of !ork Trauma > http@JJwww.worktrauma.org  General | Discrimination and Sexual Harassment | mbuds | Dispute System Design |

!orkplace | "mployment Disputes | Systems Design | #abour $anagement | #abour and"mployee %elations |  &D% and !orkplace 'ournals | !orkplace Sites

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