workplace community building through micro blo
DESCRIPTION
Prepared by Steve Linquist & Rheinard KorfTRANSCRIPT
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Workplace Community Building through Micro-Blogging
Rheinard Korf & Steve LinquistTAFE Devlopment UnitUniversity of Ballarat TAFE
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Every company has two organisational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organisation. Harold S. Geneen American Businessman and Author
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Is this a familiar situation?
His eyes are shut, passionately yelling through a loud speaker to a crowd of people united in cause, but disparate in message.
KnownColor
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It is often easy to share knowledge with co-workers at the same level.
But how does that knowledge reach employees situated at different levels of the organisation?
Do we communicate with those outside our level in the same manner or with the same ease?
Moving knowledge past your level
jaded one
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Lateral communication allows for a spirit of collaboration and teamwork by empowering employees at every level of the organizational hierarchy to work effectively together. Source: Spillman, Mino & Rowles 2002
Bethany L King
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Lateral Communication in a crisis
In an organisational crisis employee communication: 1. Diversifies in regards to formal roles and contacts 2. Increases at an interpersonal level between those previously disconnected 3. Intensifies and spreads more widely throughout the entire company network.
Source: Diesner, Frantz & Carley 2005
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Seeking Lateral Communication
Common technologies and strategies employed include: • Open Forums• Communities of Practice• Newsletters• Group emails• Mentoring Programs
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Consequences and responses.....
"Too many emails to read" "Ill get back to them later"
"Why doesn't he/she ever get back to me..."
"I just need to know who to ask?"
marvin L
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Adding Micro-Blogging to the list
Micro-blogging is often described as a cross between blogging and messaging. Users send brief text updates (140 characters or below) on what they are possibly doing, reading, thinking etc. Other users can follow these comments as a means of informal education/news gathering. As Lee Lefever from CommonCraft puts it, "Real life happens between blog posts and e-mails", and this is where micro-blogging fits. Source: Commoncraft 2008
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Micro-Sharing: An alternate term
Laura Fitton coined the term Microsharing and many prefer it to describe the concept.
"Microsharing reduces the emotional and intellectual distance between people and helps them become more engaged, connected, effective and collaborative." Source: Pistachio Consulting 2009
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How is Micro-Blogging Different to Email?
• Users can follow the activity of others without having to converse directly
• The focus is on sending short bite sized (140 characters or
less) messages which get to the point • Conversations can be public and/or private
• Information can be tagged and subsequently managed
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How is micro-blogging commonly used by employees? 1. As part of a personal learning network Follow experts and co-workers posting information, resources etcTo reflect upon and share learning insightsTo seek and provide 'just in time' answers to problems etc2. Productivity Reducing emailSelf-profiling participationBuild relationships that enable quick responses to future problems
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Micro-Blogging Services
Yammer: organisation
Twitter: worldwide
When choosing a service ask yourself "who do you wish to communicate with?"
713 Avenue
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Public Updates
Private Updates
Character Limit
@Replies
#Tags
Direct Message
Images
Attachments
SMS Updates
SMS Alerts
E-Mail Notifications
Groups
Group Messages
140 10 000
via 3rd party
US and UK only via TwitterWorldwide via 3rd party
protected modechoose who may follow
within same email domain
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Ten suggestions for implementing Yammer
This is not an exhaustive list, simply 10 key suggestions
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Register your company email domain at yammer.com.
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Invite a small number of users initally enthusiastic toward new technologies
Neil Crosby
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Use #tags to enable users to instantly see the knowledge management potential
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Seek user input into the production of an A4 overview promoting the benefits of micro-blogging at work.
leunix
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Promote the yammer user guide and/or produce a short getting started tutorial
http://www.yammer.com/guide
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After a period of activity invite users whom you feel will invite other members
Scoobay
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Promote the groups function to facilitate network growth
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Express to management the productivity and knowledge management capabilities
minifig
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Seek some form of endorsement from senior management
"Micro-Blogging is an ok activity..."
"You will not be
sacked"
minifig
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Encourage other users to promote following the co-workers they follow
For example on Fridays post a tag #followfriday @user1, @user2, @user3, @user4
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References Diesner, J, Frantz, T & Carley, K, 2005, 'Communication Networks from the Enron Email Corpus', Computational & Mathematical Organization Theory,vol. 11, no.3, pp. 201–228, viewed 8 May 2009, retrieved from SpringerLink.
Hill, R 2009, Watching a Yammer network explode, viewed 8 May 2009, <http://www.rosshill.com.au/article/watching-a-yammer-network-explode/>.
Pistachio Consulting 2009, What is micro-sharing, New York, viewed 8 May 2009, <http://pistachioconsulting.com/microsharing/>.
Quotes Daddy 2009, Every company has two organizational structures, viewed 8 May 2009, <http://www.quotesdaddy.com/quote/596177/harold-s-geneen/every-company-has-two-organizational-structures-the>.
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References continued
Spillan, J, Mino, M, and Rowles, S, 2002, 'Sharing organizational messages through effective lateral communication'. Qualitative Research Reports in Communication, vol. 3, no.4, pp. 96-104, viewed 8 May 2009, retrieved from Academic Search Premier. Common Craft 2008, Twitter in plain English , viewed 8 May 2009, <http://commoncraft.com/twitter>.
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