workplace bullying in united kingdom professor helge hoel the university of manchester, uk fairness...
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Workplace bullying in United Kingdom
Professor Helge HoelThe University of Manchester, UK
Fairness at Work Research Centre (FairWRC)
2013 JILT International Seminar on Workplace Bullying and Harassment
JILPT Tokyo Seminar – 27-28 February 2013
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Prevalence of bullying
• Prevalence rates vary between 10-20%• Inconclusive whether rising/increasing• Methods applied impact on prevalence rates– On-line surveys• 20% plus… (e.g. Unison, 2009)
– Random, representative self-administered survey• 10% plus (e.g. Hoel & Cooper, 2000)
– Representative surveys, face-to face in peoples’ homes• 4-7% (e.g. Grainer & Fitzner, 2007)
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Patterns of bullying
• Men and women report similar exposure rates• Some ‘protected groups’ (ethnic minorities, disabled,
Lesbian, Gay men and Bisexuals) over-represented• More widespread in public than private sector• Vertical bullying (top-down) dominates (75-80%)– Also bullying by colleagues, by subordinates and by clients
• Bullying is affecting employees across the organisational hierarchy
• Singled out or bullied together with colleagues
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Consequences of bullying
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Consequences of bullying
• Impact on job-satisfaction, psychological and physical health (Hoel et al., 2004; Quine, 1999, 2000)
• Organisational consequences are the focus of discussion: making the business case – Turnover– Productivity– Absenteeism– Litigation– Bystanders
• Bullying tentatively estimated to cost UK economy £13.75Bn annually
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Reasons for bullying• Work-environment quality (Coyne et al. 2003; Rayner et al., 2002)
• Style of leadership (Hoel et al., 2010)
– Victims’ perceptions associated with ‘contingent punishment’– Observers’ perceptions linked to authoritarian leadership
• Professional socialisation processes (e.g. Archer, 1999; Bloisi & Hoel, 2008)
• Industrial relations climate: bullying as a tool of managerial control
• Lack of prospective studies: Current knowledge based on cross-sectional studies
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National policies – regulations 1
• No specific UK legislation against bullying– Dignity at Work Bill blocked by successive governments
• A range of statutes and legal provisions available to victims
• Focus often on case-law and its development: interpretation of employers’ legal duties aimed at protecting employees’ psychological health and integrity from work-related risks and psychological stress.
• Employers' duty of reasonable care developed to include psycho-social foreseeable risks
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National policies – regulations 2• Health and Safety at Work Act (1974)
– Employers’ duty of care to ensure, so far as it is reasonably practicable, the health, safety and wellbeing of employees
• Anti-discrimination legislation (EU/Amsterdam Treaty/UK Equality Act 2010– Outlaws employment discrimination and harassment of
‘protected groups’• Conduct that has the effect of creating an intimidating, hostile, degrading
etc. environment
– Vicarious liability: protection against repeated conduct by third-parties
– Victimisation: recriminations against someone filing a complaint
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National policies – regulations 3• Protection from Harassment Act (Anti-stalking)
– “A person must not pursue a conduct a) which amounts to harassment of another and which b) which he knows or ought to know amounts to harassment of the other”
– Repeated, at least twice– Deemed harassment by a ‘reasonable person’– Experiencing anxiety sufficient, not necessary to establish injury to
health– Compensation: Currently up to £1M
• Employment Rights Act (1996)– Protection against unfair or ‘constructive dismissal’: leaving job against
your will/being forced out– Bullying as breach of contract
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Interventions: Employer actions 1• Focus on bullying policies• Content of policies:– Expression of employer intent– Defining bullying/harassment and provide examples– Emphasise a non-recrimination approach– Informal approach• Informal face-to-face contact• Mediation (often inappropriate)
– Formal approach• Filing a complaint and investigation
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Interventions: Employer actions 2• Problems with policies:– Often considered ineffective– Not communicated– Not enforced by managers
• A culture of respect: ‘dignity at work’ policy• Critique of employer approach:– The opportunity for a fair hearing?– Widespread belief among HR managers that most
complaints of bullying are unfounded and rather reflect a performance management issue
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Intervention by Government Agencies
• UK Health and Safety Executive responsible for encouragement, regulation and enforcement
• Encouraging a risk-assessment approach (not legally enforceable) with bullying considered a stressor
• Using standards as a management tool• A collective procedure (rather than individual measures)
– Identification of discrepancy between ideal state and reality to be identified by a ‘bottom-up’ approach
– Achievement of standards measured by indicators– Gradual improvement: satisfied if 85% of staff agree that a
standard is met
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Intervention by Trade Unions
• Trade unions actively involved since late 1990s
• Focus on policy development and implementation
• Provided evidence of prevalence and risk-factors through membership surveys– “Bullies able to get away with it”– “Workers too scared to report it” (Unison, 1997, 2008)
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Intervention by Trade Unions
• Dignity at Work Partnership Project (£1.3M)(BERR, 2008)
– Employers:, e.g. British Airways, British Telecom– Trade Union: Unite the Union
• Success depends on:– Commitment from the top– Buy-in from workforce– Policies to be combined with employee involvement– Creating joint ownership and trust– Zero tolerance– A special focus on minority workers/’protected groups’