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Workplace Behaviour

Advice for managing violence andbullying in the Meat Industry

Presenter: Michael McGuren

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Impact of behaviour upon the individual

Duration of exposure Age Personality Effects of prior traumatic

experience Injury or disability sustained

Support system available Consequences if thesituation is not resolved

Cultural influences

Community influences Resolution or outcome ofincident

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Regulator Approach

Often complicated and difficult issues to resolve

Often has industrial and interpersonal aspects

Resolution is reliant on individuals acceptance ofresponsibility

Outcomes depend on organisational health

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Investigation

What training is there to assist managers/employees recognisethe effects on individuals?

What procedures are in place for supporting someone who isphysically injured or emotionally distressed?

Does the workplace have an EAP or referral process whichenables detailed assessments and treatment interventions ifrequired.

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Consultation = Ownership

Use the workplace consultation mechanism to help developand monitor the implementation of a policy and procedures.

A policy will commit management to the eradication of

violence and bullying.

Recognise a shared responsibility

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Risk Identification

- Inter-staff conflict and aggression

- unusual workers compensation claims

- Isolation/exclusion from social structure

- Low morale- Decreased productivity

- Increased work error rate

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Risk Assessment

Assess how prevalent and serious

violent/bullying activities/actions are in theworkplace.

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Risk Control

Examine what systems and procedures

are in place to deal with unacceptable

behaviour

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Prevention Measures

Acceptable Behaviour (Anti-Bullying) Policy Code of Conduct Regular risk assessments Prevention strategies

Employee and supervisor training Incident reporting and investigation Incident follow-up Program evaluation

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Management Strategies

Senior management support Workplace policies and written procedures Performance management Regular workplace training

Physical environment Workforce characteristics Workplace culture Effective complaints system

Designated contact person Strategies to support organisational health

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Where to from here ?