"workplace anywhere" - benefit or burden?

© PAC 2015

Digital workplace environments underpinning

the digital society

Desire and reality

© PAC

Background

2015

Digital

workplace

environments

underpinning

the digital

society 2

© PAC

The world of work is changing at a rapid pace:

Routine work has successfully been automated or outsourced

Cognitive, non-routine work is gaining in

importance

2015 Digital workplace environments underpinning the digital society 3

© PAC

We live in a knowledge economy

“The most important, and indeed the truly unique,

contribution of management in the 20th century was

the fifty-fold increase in the productivity of the

manual worker in manufacturing.

The most important contribution management

needs to make in the 21st century is, similarly, to

increase the productivity of knowledge work and the

knowledge worker.”

Peter Drucker (1982)


© PAC

Knowledge work requires a new workplace design

…leads to blurring boundaries

between work and private life.

…is mentally highly demanding

and bears project character.

…does not depend on time and

location and is highly individual.

Support of work-life integration

Enabling focus and prevention

of burnouts

Utmost flexibility in terms of

time and location, application

and device


© PAC

The digital workplace is emerging...

... and should be defined now!

2015 6 Digital workplace environments underpinning the digital society

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Design of the study

2015

Digital

workplace

environments

underpinning

the digital

society 7

© PAC

Focus of the study: workplace environments between desire and

reality…

• We asked more than 1.400 employees, business and IT managers worldwide to scale the importance and fulfullment of respective requirements on a 1-to-10 scale.

• The online survey had been carried out in June and July 2015.

Business goals

Technical

requirements

Personal goals Personal goals

Business goals

Technical

requirements

Desire

Importance of… Reality

Fulfillment of…


© PAC

…from the perspective of knowledge workers, IT and business

managers

We asked more than 1,400 employees, business and IT managers worldwide to

rate the importance and fulfillment of the respective requirements on a scale from 1

to 10.

Business

Requirements

Technical

Requirements

Personal

Requirements

Individual

Requirements

Business

Requirements

Technical

Requirements

Desire

Importance of … Reality

Fulfillment of …


© PAC

Composition of the sample allows for detailed analysis

10 2015

1,407 respondents

worldwide

50% business

managers

22% IT

managers

NO

Survey conducted in

July 2015

Balanced sample with

respect to company

sizes

Government 27%

WE CE

29%

15% 14% 14%

OC

J F M A M 14% 14%

UK/I NA

IT & telecom 14%

Manufacturing 12% Finance 9% Utilities &

logistics 8%

Retail &

wholesale 8%

Other 22%

30%

knowledge

workers

Digital workplace environments underpinning the digital society

© PAC

Desire (perceived importance)

2015

Digital

workplace

environments

underpinning

the digital

society 11

© PAC

Personal goals: “From an employee perspective…”

Modern workplace environments are very important in order to…

• achieve optimal work-life integration

• ensure the best possible family care

• be most productive

• unlock employees’ full potential

• protect employees from burnout and keep them healthy

• stay fully motivated

• grow and foster the business network

• cope best with working atmosphere preferences


© PAC

Business goals: “For any employer/company...”

The provision of modern workplace environments is most essential in

order to…

• optimize the collaboration between distributed and virtual teams (at different locations)

• attract the very best employees

• stay competitive

• increase knowledge worker productivity

• support employees in all their duties outside the job (e.g. family care)

• optimize the company's workplace cost structure per employee

• demonstrate innovative strength and gain the respective reputation


© PAC

The design of workplace environments demands a broad(er) scale

Knowledge worker requirements

Modern workplace environments

have a strong impact on

employees’ productivity and

creativity, but also on their

motivation and health.

Business requirements

In the evolving knowledge

economy, companies more and

more depend on the motivation

and performance of their

knowledge workers.


41%

47%

49%

51%

52%

52%

54%

55%

34%

25%

31%

24%

27%

26%

29%

28%

…grow and foster the business network.

…ensure best possible family care.

…cope best with working atmosphere preferences.

…protect employees from burn-out syndrome and keep them healthy.

…stay fully motivated.

…achieve optimal work-life integration.

…unlock one's full potential.

…be most productive.

Knowledge worker requirements: Modern "workplace-anywhere" environments are very important in order to...

Fully agree (score >7) Rather agree (score 6-7)

45%

48%

49%

52%

53%

57%

58%

33%

30%

32%

27%

31%

28%

25%

…support one's employees in all their duties outside the job (e.g. family care).

…optimize the collaboration between distributed and virtual teams (at different locations).

…optimize the company's workplace cost structure per employee.

…attract the very best employees.

…demonstrate innovative strength and gain respective reputation.

…increase knowledge worker productivity.

…stay competitive.

Business requirements: Modern "workplace-anywhere" environments are very important in order to...

Fully agree (score >7) Rather agree (score 6-7)

© PAC

Technical requirements

Modern workplace environments have to…

• ensure utmost security and privacy

• allow full choice in terms of applications

• ensure seamless interaction of all applications needed

• allow a maximum choice of gadgets and form factors

• provide utmost flexibility regarding working location

• best support employees through competent helpdesks

• be prepared for privately owned devices used for work

• provide maximum ease of use


© PAC

Usability, mobility and security are key

Form factors and high flexibility are important, but usability, mobility and security

are really critical for success. Basis: all respondents, n=1407

© F

ujit

su &

PA

C 2

015


39%

43%

44%

56%

58%

61%

62%

65%

33%

32%

30%

30%

29%

23%

25%

25%

…allow the greatest choice in gadgets and form factors.

…allow full choice in terms of applications.

…be prepared for privately-owned devices used for work.

…best support employees through knowledgeable helpdesks.

…ensure seamless interaction of all applications needed.

…ensure utmost security and privacy.

…provide utmost flexibility in the choice of working location.

…provide ease of use.

Technical requirements: Modern “workplace-anywhere" environments have to...

Fully agree (score >7) Rather agree (score 6 and 7)

© PAC

Gaps between desire and reality

2015

Digital

workplace

environments

underpinning

the digital

society 17

© PAC

Analysis of the gaps between desire and reality

• In order to illustrate the gaps between desire and reality, we compared the average

scores for

• Desire: perceived potential of modern ‘workplace anywhere’ infrastructures with

respect to the importance of technical, personal and business requirements

• Reality: fulfillment of the criteria in the current working environment

• As an indicator of the size of the gaps we measured the average differences between the

respective scores.

0 10

Desire (stated importance)

5

0 10 5

Reality

(stated fulfillment)

Gap between desire and reality


© PAC

Technical requirements:

average ratings of desire and reality

5

6

7

8

Ensure utmostsecurity and privacy

Allow full choice interms of applications

Ensure seamlessinteraction of all

applications needed

Allow the greatestchoice in gadgetsand form factors

Provide utmostflexibility in the

choice of workinglocation

Best supportemployees through

knowledgeablehelpdesks

Be prepared forprivately-owneddevices used for

work

Provide ease of use

Technical requirements: Rated importance vs. fulfillment

Desire(perceivedimportance)

Reality (perceivedfulfillment)

Avg. ratings by all respondents, n=1407

© F

ujit

su &

PA

C 2

015

• Gaps can be

observed for all

variables.


© PAC

0 0.2 0.4 0.6 0.8 1

Allow the greatest choice in gadgets and form factors

Allow full choice in terms of applications

Be prepared for privately-owned devices used for work

Provide utmost flexibility in the choice of working location

Ensure utmost security and privacy

Best support employees through knowledgeable helpdesks

Ensure seamless interaction of all applications needed

Provide ease of use

Differences between perceived importance and actual fulfillment

with respect to technical requirements

Average differences between rated importance and actual fulfillment

Technical requirements: size of the gaps

© F

ujit

su &

PA

C 2

015

Avg. ratings by all respondents, n=1407

• The largest gaps

can be found for

requirements that

are considered as

particularly

important (usability,

integration, security,

mobility etc.).

• One in two

respondents see a

(negative) gap with

respect to ease of

use.


© PAC

0

0,5

1

1,5

Ensure utmostsecurity and privacy

Allow full choice interms of applications

Ensure seamlessinteraction of all

applications needed

Allow the greatestchoice in gadgets and

form factors

Provide utmostflexibility in the choice

of working location

Best supportemployees through

knowledgeablehelpdesks

Be prepared forprivately-owned

devices used for work

Provide ease of use

Technical requirements: Differences between perceived importance and actual fulfillment by position

IT managers

Business managers

Knowledge workers

There are strong differences in the perception of the gaps. While many IT

managers seem to be satisfied with the actual situation, employees are not.

Differences between rated importance and rated fulfillment

by IT managers, business managers and knowledge

workers, n=1407

© F

ujit

su &

PA

C 2

015

• Those in

charge of the

technical

infrastructure

may not even

perceive a gap

at all!


© PAC

Key results of the gap analysis

• Lack of perception in particular by IT managers with respect to the perceived fulfillment of technical requirements in comparison to the rated performance.

Managers vs. knowledge workers

• Classic office workers show much stronger dissatisfaction with respect to the fulfillment of technical requirements than mobile or home office workers.

• It may be the infrastructure that makes them desk-bound office workers.

Classic office workers vs. mobile workers

• The perceived gaps generally increase with the size of the company – with two exceptions: security and support.

Company size

Classic office workers in large companies are particularly dissatisfied.


© PAC

Different levels of maturity with respect to workplace transformation

2015 23

UK/Ireland Managers and knowledge workers are

particularly concerned about missing

BYOD support.

Nordics - Particularly critical about workplace

environments, but...

- …happy about the fulfillment of

personal goals.

Western Europe What respondents miss most is a better

choice of applications, devices and form

factors.

Oceania Managers and knowledge workers are

particularly concerned about missing

BYOD support.

North America Highest satisfaction with respect to

workplace environments.

Central Europe - Strongest discontent. - Particularly lacking flexible, mobile

workplaces. - Fewer deficiencies with respect to

security and privacy.

Digital workplace environments underpinning the digital society

© PAC

Your questions are welcome!

1) The design of workplace

environments demands a

broad(er) scale.

2) The end users’ focus is of

central importance –

this requires the involvement

of end users.

3) Classic non-mobile workers

need to get more attention.

Consider regional specificities!


© PAC

Outlook

Mobilize your Enterprise: Start with a survey here…

Microsite (published next week): www.digital-workplace-survey.global.fujitsu.com


Example:

Fujitsu Forum 2015 attendees

http://www.digital-workplace-survey.global.fujitsu.com/





http://37.228.121.141/survey/er6X7i8F/account/

© PAC

Contact

Founded in 1976, Pierre Audoin Consultants (PAC) is part of the CXP Group, the

leading independent European research and consulting firm for the software, IT

services and digital transformation industry.

The CXP Group offers its customers comprehensive support services for the

evaluation, selection and optimization of their software solutions and for the evaluation

and selection of IT services providers, and accompanies them in optimizing their

sourcing and investment strategies. As such, the CXP Group supports ICT decision

makers in their digital transformation journey.

Further, the CXP Group assists software and IT services providers in optimizing their

strategies and go-to-market approaches with quantitative and qualitative analyses as

well as consulting services. Public organizations and institutions equally base the

development of their IT policies on our reports.

Capitalizing on 40 years of experience, based in 8 countries (with 17 offices

worldwide) and with 140 employees, the CXP Group provides its expertise every year

to more than 1,500 ICT decision makers and the operational divisions of large

enterprises as well as mid-market companies and their providers. The CXP Group

consists of three branches: Le CXP, BARC (Business Application Research Center)

and Pierre Audoin Consultants (PAC).

For more information please visit: www.pac-online.com

PAC’s latest news: www.pac-online.com/blog

Follow us on Twitter: @PAC_Consultants

Dr. Andreas Stiehler

Principal Analyst –

Connected Enterprise

+49 35 13 09 12 005

[email protected]

2015

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"workplace anywhere" - benefit or burden?

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