Working within a Collaborative Airport EnvironmentYacoob Piperdi

Executive Vice President, Gateway Services

SATS

Terminal 1

8.1M

Changi Airport in 1981

passengers

0.20Mtonnes of cargo

65kaircraft movements

Terminals 1, 2, 3

Changi Airport in 2016

58.7Mpassengers

1.96Mtonnes of cargo

360kaircraft movements

Cargo Aircraft

8.1M

0.2M

63K

Passenger

A Period of Tremendous Growth…

1981

58.7M

2.0M

360K

2016

Excess capacity

High jet fuel prices

Economic crises

Security Threats

LCC conundrum

Depressed airline profitability

Poorer margin for the ground handling business

Lower productivity growth due to shrinking and ageing workforce

… Despite Persistent Turbulence

3.3%

1.4% 1.0%

3.4%

3.5%

1.5%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

1991-2000 2001-2012 2013-2017

Labour Force Growth

Labour Productivity Growth %y.o.y

The Road Not Taken

Singapore: Vision, Values and Strategy

277 square miles

5.6M people

Hardnosed

pragmatism

Instinct for survival

Strategic

foresight

Stakeholders: Vision, Values and Strategy

A global leader. A great

city. A home in Asia

Integrity Team

Imagination Courage

A vibrant and

inspiring Singapore

Integrity Team

Care Courage

Proactive, forward

looking organization

Innovation Team

Knowledge Proactive

A city connecting the worldPeople Customer

Integrity Excellence

Exceptional people,

connecting lives

People Customer

Integrity Excellence

A global company, providing

services of the highest quality

Excellence Customer

Integrity Team

Connecting Asia Trust Excellence

Collaboration Innovation

Our Home

Raison d’etre

Connectivity

How

What

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

JCAS

STC

Joint Committee on Airside Safety (JCAS)

Focused group on human factors, apron working space,

airside safety and facility improvement

Air Transport Sectoral Tripartite Committee (STC)

Aviation Challenge 1: • Automate baggage loading and unloading

process for narrow-body aircraft

Aviation Challenge 2: • Automate build-up and breakdown of

cargo pallets and containers

9 multi-stake holders work groups are formed

To raise productivity, develop skills and drive innovation

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

New

Infrastructures

for Growth

Joint

Planning

Deepening of Logistics

Ecosystem

Changi Airport of

the Future

Airport

Collaborative

Decision

Making

Deepening of the Logistics Ecosystem

EDB grant for being the first

to invest in an airside

perishable handling centre

CAAS funding for IATA Centre

of Excellence project

COOLPORT

Deepening of Logistics Ecosystem

CAAS incentive for enhancing

productivity

e2i incentive for job redesign

and upskilling to improve

wages and employability

eCommerce AirHub

Changi Airport of the Future

Jewel (2018)

Capacity: +3M Passengers to T1

Total: 85M

Terminal 4 (2017)

Capacity: 16M Passengers

Total: 82M

Current Terminals 1, 2 and 3

Total: 66M

Terminal 5 (2030)

Capacity: 50M Passengers

Total: 135M

Airport Collaborative Decision Making (ACDM)

Gatehold Room

At the Gate

On airsideMaster Apron, SATS

integrated Ops Centre

Air Traffic Control

Target timings

(TOBT and TSAT)

are displayed for

common situational

awareness and

decision making

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

Incentives

and

Funding

Products,

Standards

and

ServicesNew

Infrastructures

for Growth

Joint

Planning

FAST Check-in

Early Check-in

Lounge

Making of a

Competitive Hub

FAST Check-in

92% of passenger

s would like to use

FAST again

Early Check-in Lounge

Making of a Competitive Hub

Aviation Development Fund2015 – 2020

$160M

Seek 3% - 4 %

productivity improvements

per annum (airport-wide)

Create a future-ready air hub

Develop Changi as a

Smart Gateway for a

Smart Nation

Making of a Competitive Hub

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

Incentives

and

Funding

Products,

Standards

and

ServicesNew

Infrastructures

for Growth

Joint

Planning

Innovation

Projects

Technology

Smart

Apron

Partnerships

Smart Apron

$20m investment by

CAAS and CAG for

airport-wide WiFi at all

aircraft stands and

apron roadways

Technology

Smart WatchDigitalised Work Schedules

Bone-Conductor HeadsetHands-Free Communication

Biometrics at T4

AGV Trials

Partnerships

RCI signs first-

ever multi-million

dollar marketing

collaboration

with STB and

CAG to promote

fly cruise

Partnerships

Cargo tail-to-tail transfers in 90mins

Minimum Connecting Time of 50mins

Distinctive Connecting Times at Changi Airport

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

Incentives

and

Funding

Products,

Standards

and

ServicesNew

Infrastructures

for Growth

Joint

Planning

Innovation

Projects

People

Multifaceted

Programs

Recognition

Welfare

Career Fair

Recognition

One Changi: Annual

Airport Celebration

Changi Airport’s

Service Personality of the Year

2016

Rozidah Mohd Yasin

Recognition

Welfare

Motivating hard working

employees, during

festive seasons

Career Fair @ Changi

2,300 positions available at Career Fair on 8-9 Feb 2017

Co-organised by :

E2i funding for companies to cover costs

to train and upskill new hires who meet certain criteria

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

Incentives

and

Funding

Products,

Standards

and

ServicesNew

Infrastructures

for Growth

Joint

Planning

Innovation

Projects

People

Multifaceted

Programs

Service

Exceptional

Service

Delivery

High Standards

High Standards

Baggage presentation timingsTime taken to check-in

The Road Not Taken

... that has made all the difference

Changi Airport

World’s most awarded airport

Changi Airport has won over 539 awards since 1981,

including 26 "Best Airport" awards in just 2016 alone.

Singapore Airlines

World’s most awarded airline

Singapore Airlines won 24 “Best Airline" awards in just 2016 alone

SATS

Several “Firsts” in Asia

Payload Asia Awards 2016 - Ground Handler of the Year(Industry Choice Winner; 3rd consecutive year)

Supply Chain Asia Industry Award 2016

AFSCA Best Air Cargo Terminal in Asia(16th time)

Coolport at Changi, SATS eCommerce AirHub, Smartwatch Wearables,

IATA Centre of Excellence

Our Home

Raison d’etre

Connectivity

How

What

Community

Safety

And

Operations

Incentives

and

Funding

Products,

Standards

and

ServicesNew

Infrastructures

for Growth

Joint

Planning

Innovation

Projects

People

Multifaceted

Programs

Service

Exceptional

Service

Delivery

Thank you!