working with landlords - safehousingpartnerships.org · private landlords, including in tight...
TRANSCRIPT
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Photo © Bill & Melinda Gates Foundation/Michael Hanson
Webinar | November 19, 2014
Working with Landlords: Engagement, Fair Housing/Landlord-Tenant Law, and
the Balance of Both
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Today’s Objectives
Learn best practices to engaging and retaining private landlords, including in tight rental markets
Learn to identify common fair housing violations and approaches to supporting families and working with landlords
Increase awareness of existing statewide resources for fair housing and tenant rights services/training
Connect to others in the field for peer learning
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Presenters
Becky Armbruster Journey Home Housing Advocate, Solid Ground
Faith Simonelli Fair Housing & Housing Program Manager, VOA Dispute
Resolution Center
Jason Simon Fair Housing Counselor, VOA Dispute Resolution Center
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Logistics
Webinar will last 90 minutes
Approx. 20 minutes are reserved at the end for Q&A
Attendees can pose questions at any time through the “Question” function found in the GoToWebinartoolbar
Attendees are muted due to the high number of participants
Please fill out the short evaluation that will be available at the end of the webinar
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Rapid Re-Housing & Private Landlords
RRH is……moving people experiencing homelessness into their own permanent housing quickly
This means……reliance on landlords to rent to these families
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Challenges and Opportunities
Housing programs vs. private market Limited vouchers/units
Long wait lists
Entry criteria
Vacancy rates
Rental costs
Prejudiced landlords
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Phases of Rapid Re-Housing
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RRH Providers: Food for Thought
Approach to leasing-up phase of RRH
Staffing structures, roles and skills sets
Leverage points
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LANDLORD ENGAGEMENT
Becky Armbruster
Housing Advocate at Solid Ground
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THE TEAM APPROACH
Case Managers and Housing Advocates
The Pros
The Cons
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TIPS AND TOOLS FOR FAMILIES
Tricks, tips, bells and whistles
Family strengths are your greatest tool
“Rapid” isn’t always quick
Luck
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TYPES OF LANDLORDS
Private Owner Property Management Co.
or Real Estate Agency
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THE MEAT AND POTATOES OF LANDLORD
ENGAGEMENT
Speed
Money
Reassurance
The carrot
Landlord Liaison Project
Face-to-Face interactions
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RETAINING LANDLORDS
Being available, no matter what
Breakfasts, events
Re-engage
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SAMPLE SCRIPT FOR CLIENTS
Things that are helpful to have handy when you call and questions to ask:
Is the advertised rental still available?
If the answer is yes, as for details on the unit such as bedroom size, price, and if water/sewer/garbage are included
Ask about amenities that are important to you (if it’s close to a bus line, if it has a washer and dryer, etc.)
What would be an automatic denial of an application?
If you have a criminal history, ask how far they check back
If you have eviction history, ask how far they check back
Tell them that you’re working with a program that can pay your move in costs and a subsidy as discussed. If they need a holding fee while they’re waiting for approval, we can pay it. Then give them my name, phone number, and email. If you are meeting them in person, feel free to give them one of the business cards that I gave you.
Call me right away if you see anything you’re interested in and if you want me to call. If you get my voicemail, then leave me the name and number of the landlord.
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HELPFUL SITES
craigslist.com
padmapper.com
housingsearchNW.org
aptfinder.org
rentals.com
Support systems already in place
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Dispute Resolution Center
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
Fair Housing & Landlord-Tenant Meet Dispute Resolution
Faith Simonelli – Fair Housing & Housing Program Manager
Jason Simon – Fair Housing Counselor
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Conflict
Conflict is Human
Constructive(without hostility , with a
commitment to effective
resolution)
Destructive( Behaviors and actions that result
in increased antagonism)
Security Fear
Well being Anger
Creativity Isolation
Win-Win Solutions Broken relationships
Trust Resentment builds
Deepening of
Relationship
No Trust
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
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Dispute Resolution
Bridging the gap between differing experiences, attitudes, beliefs, perceptions and interests.
My wants Your wants
How I feel How you feel
What I value What you valueCommon Ground
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
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Landlord-Tenant & Fair Housing Scope of Work
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
Dispute Resolution
Information
Education
Resources
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Landlord-Tenant Complexity
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Shelter is a Basic Need– Appreciate inherent power dynamics
• Landlord-Tenant Business Relationships– Identify possible shared interests
• Rent payments = Mortgage payments
• Typical repairs made now = Fewer expensive repairs made later
– Lease• Understand terms and conditions
• Document in writing
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Relationships
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Develop Healthy Housing Provider Relationships
– Nonverbal
• Handshake, eye contact…
– Verbal
• Feeling statements, open ended questions
– Writing
• Paper, email, text
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Law
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Residential Landlord-Tenant Act (RCW 59.18)– Rights
– Expectations
– Responsibilities
• Knowledge is Power– The more landlords and tenants know,
the easier it is for both to hold eachother accountable
• Enforcement?
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Evictions
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Unlawful Detainer Action
– Noncompliance with written notice + legal action
• 3 Day Pay or Vacate
• 3 Day Nuisance
• 10 Day Comply or Vacate
• 20 End of Tenancy
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Negotiation
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Common Ground– Costly for Landlord
• Legal expenses
• Vacant unit
– Costly for Tenant• Possible Homelessness
• Future Housing
– Negotiate• Shared interests creates an opportunity to
negotiate (e.g. repayment plan)
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Fair Housing
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Fair Housing is the right of all people to be free from discrimination in the rental, sale, or financings of housing
– Washington State Law Against Discrimination (RCW 49.60)
– Title VI of the Civil Rights Act of 1964
– Title VIII of the Civil Rights Act of 1968
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Federal & State Wide Protected Classes
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Sex • Race• Color• Disability• Marital Status• Familial Status• Religion / Creed• National Origin / Ancestry• Veteran & Military Status• Sexual Orientation & Gender Identity
Association
• *Check with local jurisdiction for additionalprotected classes
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Types of Unlawful Discrimination
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Specific Intent (e.g. advertisements)
• Different Treatment (e.g. failure to rent)
• Disparate Impact (e.g. housing policies)
• Harassment
• Failure to Accommodate & Allow Reasonable Modification
• Retaliation
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Violations
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Common Violation Concerns Voiced (Trends)
– Reasonable Accommodation / Modification
• Service Animal
– Families with Children
• Policies
– ESL
• Deposits, Rates, etc.
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Fair Housing Meets Landlord Tenant
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Unlawful Detainer Actions
– 10 day comply or vacate given and not complied with
– Landlord files unlawful detainer action in court
– Tenant feels that notice and court filing are the consequence of different treatment
– Tenant files complaint with WSHRC
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Resources
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Volunteers of America Dispute Resolution Center
– Information
– Education
– Counseling
– 425-339-1335
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Resources
©Dispute Resolution Center of Snohomish, Island and Skagit Counties 2014
• Housing & Urban Development– 206-220-5170
• Washington State Human Rights Commission– 360-753-6770
• King County Office of Civil Rights– 206-263-2446
• Seattle Office for Civil Rights– 206-684-4500
• Tacoma Human Rights– 253-591-5151
• Northwest Fair Housing Alliance– 509-325-2665
• Fair Housing Center of Washington– 253-274-9523
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More Resources
HUD Resources: www.kingcounty.gov/exec/CivilRights/FH/HUDresources.aspx
Fair Housing Resources for Housing Providers:http://www.kingcounty.gov/exec/CivilRights/FH/HPresources.aspx
CLEAR/Northwest Justice Project: http://nwjustice.org/get-legal-help
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Q&A
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Help Us Learn!
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Commons BY 3.0
Why does Building
Changes evaluate
this webinar with
a survey?
Survey Link:
https://www.surve
ymonkey.com/s/8
FSYNX9
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Contact Information
Becky ArmbrusterSolid Ground
Emily MirraBuilding Changes
Faith SimonelliVOA Dispute Resolution Center
Jason SimonVOA Dispute Resolution Center