working virtually a new era of work with no borders - webinar slides
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See this link for the webinar to go with these slides: http://learn.gotomeeting.com/052014_Smith_21st_Century_Skills_G2M_Collab_NE-WBRARC-TY?mkt_tok=3RkMMJWWfF9wsRokuaTMdu%2FhmjTEU5z16egrUKSxhJh41El3fuXBP2XqjvpVQcBlNb%2FPRw8FHZNpywVWM8TIKNATt9R6LQzrCms%3DTRANSCRIPT
20/05/2014
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David Smith, TMA World
21st Century Skills
Digital Leaders Need to Succeed
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20/05/2014
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K Y P B O P W N W S Z W C O L
M E K A N Y W H E R E Q J E B
S G N I T E E M E N I L N O X
Y Z Y E V I T C E F F E H C Q
D L R F O I G U F A P M O U N
Y H D C A E H H T L S L G B V
Q D L N W C Y N I Z L Y G A E
Y F S U E M E Y M A I F O D L
B M E E Y I K T B N P J M I I
A J X L C P R O O F A J O O K
G F O I O A R F M F D A B R Q
H J F D G A F J R G A T I D B
H F I L T L T D V E U C L N U
E O W E C A V K H R S Q E A L
T S L F B I P H O N E U Y N E
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Let us know by typing in the question panel
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David Smith, TMA World
21st Century Skills
Digital Leaders Need to Succeed
Moderator
Ben WalkerProfessional Manager magazine
Chartered Management Institute
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Send us your questions!
LIVE: question to be asked
#GoToMeetingUK
@GoToMeetingUK
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Free White Paper
Presenter
David SmithGlobal Director, Virtual Learning Solutions
TMA World
Email me – [email protected]
Follow me - @dsmith_tmaw
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© Transnational Management Associates Ltd. All Rights Reserved.
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21st-Century Skills Digital Leaders Need to Succeed
© Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions]
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© Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions]
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Disruption...
Where, when and how...work gets done
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© Transnational Management Associates Ltd. All Rights Reserved.
Any Clues?
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Borderless
© Transnational Management Associates Ltd. All Rights Reserved.
The borderless workplace...
…the revolutionary digital work environment that transcends borders
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Disruption...
Where, when and how...work gets done
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© Transnational Management Associates Ltd. All Rights Reserved.
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SEVERELY testing old ways of thinking and doing
Workplace challenges...
…working across:
CitiesCountriesContinents
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© Transnational Management Associates Ltd. All Rights Reserved.
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Behind the Curve
The speed of recent technological progress has far outstripped the capacity of most managers to take advantage of the collaborative potential on offer.
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© Transnational Management Associates Ltd. All Rights Reserved.
© Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams]
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When you look at your own organisation... Do you feel your people get the best of the technology available to them?
we role model leadership excellence in working virtually with technology
we are good at what we do but could still improve
we are satisfactory at working virtually
we have a long way to go in working virtually with the collaborative technology we have available to us
PollPOLL
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© Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams]
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Fluency – a definition…
flu·en·cy
NounThe quality or condition of being fluent, in particular.The ability to speak or write a foreign language easily and accurately.
Synonymsfluidity - smoothness
© Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams]
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Moving from Literacy to Fluency
Unconscious
Incompetence
Unconscious
Competence
Conscious
IncompetenceConscious
Competence
Incompetence Competence
Unconscious
Conscious
LITERACY
FLUENCY
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© Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams]
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Digital Literacy vs Digital Fluency
Digital Literacy
Digital Fluency
How and
What
When and Why
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‘Leadership from everyone… …everywhere’
For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree
222222
© Transnational Management Associates Ltd. All Rights Reserved.
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23232323
ChallengesMajor impacts
to virtual distance
Isolation
© Transnational Management Associates Ltd. All Rights Reserved.
24242424
ChallengesMajor impacts
to virtual distance
Isolation
Fragmentation
© Transnational Management Associates Ltd. All Rights Reserved.
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25252525
ChallengesMajor impacts
to virtual distance
Isolation
Confusion Fragmentation
© Transnational Management Associates Ltd. All Rights Reserved.
26Poll:
In your virtual teams, which CHALLENGE is the most common one you have encountered?
Isolation of key people or sub-groups
Fragmentation of effort and momentum
Confusion of understanding
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27272727
Countermeasuresto
Virtual Distance
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
© Transnational Management Associates Ltd. All Rights Reserved.
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‘Leadership from everyone… …everywhere’
For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree
282828
© Transnational Management Associates Ltd. All Rights Reserved.
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Establish and sustain trusting relationships across time, distance and cultures
Recognizing the importance of supporting team virtual members
Creating trust betweenvirtual team members
Supporting Cooperation
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Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
© Transnational Management Associates Ltd. All Rights Reserved.
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Establish a climate in the team focused on ‘We’ rather than ’I’
Partner
SupportingCooperation
Some Key Tips
• Use your web cam intermittently
• Be consistent in what you do and say
• Connect frequently ..even if it’s only briefly
• Talk about OUR agenda, not yours!
Leader Role
=
COOPERATION
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Cooperation
…build a culture of cooperation
Be consistent, transparent, and supportive in order to build trust.
Or you’ll be seen as a two faced leader
313131
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By setting and maintaining a clear purpose, direction, and shared set of priorities common to all members…
regardless of their location
Keep your team on track
Recognizing our team’s purpose
Establishing markers to achieve team convergence
Staying aligned
Creating Convergence
Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
323232
© Transnational Management Associates Ltd. All Rights Reserved.
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Concentrate the teams energies and activities on identifying and reaching a common destination
CONVERGENCE
Pathfinder
CreatingConvergence
Leader Role
=
333333
© Transnational Management Associates Ltd. All Rights Reserved.
Some Key Tips
• Create written team charter with your
- Purpose- Priorities- Plans- Principles - Performance measures
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If we don’t set and monitor a clear, well
negotiated purpose and direction.
Events shape us...
rather than, us shape events!
Convergence...
Focus people’s attention!
343434
© Transnational Management Associates Ltd. All Rights Reserved.
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Assisting Coordination
Align work through clearly defined roles and responsibilities, tools, and processes by:
Promoting openness, synchronization and transparency
Identifying technology that supports team coordination
Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
353535
© Transnational Management Associates Ltd. All Rights Reserved.
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Synchroniser
Assisting Coordination
Leader Role
=
Design and develop well organised structures to support team efficiency
COORDINATION
363636
© Transnational Management Associates Ltd. All Rights Reserved.
Some Key Tips
• Chose the right tools for different types of interaction
• Less is more! Better to have a few toolswell used, than lots of tools half used!
• Don’t be seduced by new tools for the sake ofit.
• Agree team tool protocols
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If we don’t synchronise information flows with
team processes and tools
We’ll be pulled into competing directions by
local ‘emergencies’
Coordination...
Enable information to flow easily
373737
© Transnational Management Associates Ltd. All Rights Reserved.
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LeveragingCapability
Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
Leverage the knowledge, skills, and experiences of all team members by:
understanding how to contribute to team development…naturally!
highlighting electronic behaviours that support or destroy capability
383838
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Enhance the ability of individuals and the team to fulfill their formal and informal potential
CAPABILITY
Synergizer
LeveragingCapability
Leader Role
=
393939
© Transnational Management Associates Ltd. All Rights Reserved.
Some Key Tips
• Share personal stories
• The small talk is oftenthe big talk!
• Conduct a formal skills and experience audit
• Highlight on-line behaviours that supportknowledge transfer, and those that inhibit it
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???
If you fail to mobilise the skills and capabilities of your colleagues...
You’ll be working ... alone!
Capability...
Liberate the collective potential of the team
404040
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To generate shared verbal and written understanding across distances via technology by:
Defining best practices and behaviors for one-to-many, many-to-one, and one-to-one virtual communication
EnhancingCommunication
Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
414141
© Transnational Management Associates Ltd. All Rights Reserved.
42Technology and Impact
Reduced “Bandwidth” = Lost Information/Context
WordsControl over
formatVoice Tone
ImmediateFeedback
Non verbal Cues
Environmental Cues
Direct Physical Exchange
Informal Contacts
Person to person
Video Conf or GoToMeeting HD
Faces
GoToMeeting – notusing HD faces
Phone
Voice Mail
Instant Messaging
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Generate shared verbal and written understandings across distances via technology.
COMMUNICATION
Clarifier
EnhancingCommunication
Leader Role
=
434343
© Transnational Management Associates Ltd. All Rights Reserved.
Some Key Tips
• Encourage questions
• Ask questions!
• Encourage feedback
• Drive for simplicity
• Check your personal style, don’t make othersfeel reluctant to questionyour thinking.
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0100-0200-0300-0400-0500-0600 hrs
What?
1800-1700-1600-1500-1400-1300 hrs19
00
-20
00
-21
00
-22
00
--2
30
0-2
40
0 h
rs 0
70
0-0
80
0-0
90
0-1
00
0-1
10
0-1
20
0 h
rs
How?
Why? Uh?
Hmm?
If we fail to establish clarity, a well balanced
communication plan...and an open style
We’ll get questions day and night, and night and
day...24/7!
Communication
...simplicity, clarity, and rhythm
444444
© Transnational Management Associates Ltd. All Rights Reserved.
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CulturalIntelligence
To maintain a virtual
workplace inclusive of
value and style differences
by:
Recognizing the
national, corporate and
functional cultural
differences that
influence business
interactions
Virtual Team
Collaboration
COOPERATION
CAPABILITY
Isolation
Engagement
Confusion
Clarity
Fragmentation
Cohesion
454545
© Transnational Management Associates Ltd. All Rights Reserved.
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Develop a team culture that values and accommodates differences whilst identifying
common ground
CULTURAL INTELLIGENCE
Conductor
ApplyingCulturalIntelligence
Leader Role
=
464646
© Transnational Management Associates Ltd. All Rights Reserved.
Some Key Tips
• Ensure inclusion is a visible part of the team’srepertoire.
• Be curious and exploreperspectives from different cultural viewpoints
• Beware of a ‘false senseof sameness’
• See diversity as an advantage and not an obstacle
•
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ApplyingCulturalIntelligence
474747
© Transnational Management Associates Ltd. All Rights Reserved.
If we fail to harness the diversity of cultural styles in the team
We alienate the goodwill and innovation of everyone
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
484848
© Transnational Management Associates Ltd. All Rights Reserved.
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
CONVERGENCEPathfinder
494949
© Transnational Management Associates Ltd. All Rights Reserved.
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
CONVERGENCEPathfinder
COORDINATIONSynchroniser
505050
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
CONVERGENCEPathfinder
COORDINATION
CAPABILITY
Synchroniser
Synergiser
515151
© Transnational Management Associates Ltd. All Rights Reserved.
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
CONVERGENCEPathfinder
COORDINATION
CAPABILITY
COMMUNICATION
Synchroniser
Synergiser
Clarifier
525252
© Transnational Management Associates Ltd. All Rights Reserved.
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Team PerformanceZones…
Leader RolesCOOPERATIONPartner
CONVERGENCEPathfinder
COORDINATION
CAPABILITY
COMMUNICATION
CULTURAL INTELLIGENCE
Synchroniser
Synergiser
Clarifier
Conductor
535353
© Transnational Management Associates Ltd. All Rights Reserved.
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Johann Wolfgang von Goethe
“Knowing is not enough; we must apply..Being willing is not enough; we must do..”
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© Transnational Management Associates Ltd. All Rights Reserved.
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Questions,Observationsand Reflections
© Transnational Management Associates Ltd. All Rights Reserved.
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Thank You
Contact us!
20/05/2014
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David SmithTMA World
tmaworld.com
@dsmith_tmaw
Ben WalkerChartered Management Institute
managers.org.uk
@cmi_managers
This webinar is brought to you by Citrix
GoToMeeting allows you to:
• Hold unlimited online meetings with up to 25 people
• Collaborate face to face with HDFaces video conferencing
• Screen share, change presenter or hand over control
• Join from a Mac, PC, iPad, iPhone or Android device
20/05/2014
30
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