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Workgroup Behaviour model

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1.      Work Group Behaviour Work Group Behaviour model below

explains what influence groups & what contribute to the success of

work groups: The ability of the group’s members The size of the group The level of conflict The internal pressures on members to

conform to the group’s norms.

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GROUP BEHAVIOUR MODEL

External Conditions imposed on the group

Group member resources

Group Task

Performance

& SatisfactionGroup Process

Group Structure

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A.     External Conditions Imposed on the Group Groups are subsystems of a larger system & therefore,

group’s behaviour is extracted from the organization to which it belongs.

(i) Organization Strategy The strategy the organization pursues influence the

power of various work groups ii) Authority Structure

Defines who reports to whom, who makes decisions, & what decisions individuals or group are empowered to make.

(iii) Formal Regulations Rules, procedures, policies, job descriptions & other

forms of regulations to standardize employee behaviour. (iv) Human Resource Selection Process(v) Performance Evaluation & Reward System(vi) Organization Culture (vii) Physical work setting influence the work group.

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B.     Group Member Resources

A group’s potential level of performance is, to a large extent, dependent on the resources its members individually bring to the group. The two important resources are

Abilities & personality characteristics.

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C. Group Structure (i)  Formal Leadership

(ii) Roles Identity – Role Perception & expectations, Role Conflict

(iii) Norms Formalized norms – Informal norms – things that one should or should not talk of Performance norms – Appearance norms – dictate the kind of clothing to wear

Social Arrangement norms - come from informal work groups;

iv. Status

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GROUP PROCESS Refers to activities sentiments that

are shared among the group members: includes Communication – Conflict Management of relationship Managing Group Think, Group Shift

and Social facilitation effects

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Group Task Simpler the task better is the

accomplishment Sense of success and cohesiveness Anticipation of more projects and

activities Leader gaining more influence and

power

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PERFORMANCE AND SENSE OF ACHIEVEMENT, SATISFACTION

Sense of fulfilment Sense of achievement Pride and satisfaction Willingness and readiness to

contribute more.